User Manual GE GFE29HMDCES 27.7 Cu. Ft. French-Door Refrigerator

Returning a Part
- If you ordered a part online that you would like to return,
please start by requesting a Return Materials Authorization
(RMA). Once you complete and submit the return form, you
will receive a confirmation email within approximately 20
minutes. Print the shipping label included in the email and
attach to the outside of your package. The label contains the
RMA number and correct warehouse address for your return.
To receive credit for returned part and accessories, all items
must be in sellable condition. Please allow one billing cycle
for your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date the
part or accessory was shipped to you from our warehouse.
The part or accessory may be returned for a $15 re-stocking
fee between 31 and 90 days from shipment. After 90 days
the part or accessory may not be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the
reason for the return is determined to be our error, we will
refund the shipping cost of your original order.
Did not Order Online?
- If the part you would like to return was not ordered online,
please call 1-800-477-6186 for assistance, Hours of
operation: Monday - Friday, 9:00 am to 6:00 pm Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased, complete the returns process for the current item
and place a new order for the item you need.

Parts and accessories may be returned for credit up to 90
days from
the date the part or accessory was shipped to you from our
warehouse. Returns need at least one billing cycle (30 days)
to be
processed before your account can be credited.
- 30 Day Return Policy Items may be returned within 30 days
from the
date they were shipped from our warehouse without a
restocking fee.
- 31-90 Day Return Policy Items may be returned within 31-90
days
from the date they were shipped from our warehouse. A $15
restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped more
than 90
days ago cannot be returned.

A RMA number is required for a return and must be visible on
the
return package or the return will not be processed. Our parts
are
shipped from several warehouses. When returning a part, the
return
package should be addressed to the warehouse that
originally
shipped the part. You should have received an email that
includes
your RMA number as well as the correct return address and a
printable return label. If you did not, please call us at 800-
626-2002
Monday - Friday 8am - 8pm ET, Saturday 8:30am - 5pm ET.