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12
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly.
Check oor for sagging. If ooring is uneven, a 19 mm (3/4")
piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Normal Regular cycle and super or Large load for oversized,
non-absorbent items such as comforters or poly-lled jackets.
See “Cycle Guide” and “Using Your Washer”.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Objects caught in washer drain
system.
Clicking or metallic
noises
Gurgling or humming
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as nal amounts of
water are removed during the Drain & Spin cycles.
Washer may be draining water.
Check the following for
proper installation or
see “Using Your
Washer” section.
Washer may not be level.
Vibration or Off-Balance
Noises
TROUBLESHOOTING
Washer not level.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Fill hoses not attached tightly.
Tighten ll-hose connection.
Check that all four ll hose at washers properly seated.
Drain hose connection.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Fill hose washers.
Check the following for
proper installation:
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not loaded as
recommended.
Water Leaks
Washer not performing as expected
Washer won’t run or ll,
washer stops working
or wash light remains
on (indicating that the
washer was unable to
ll appropriately)
Check for proper water supply.
Both hoses must be attached and have water owing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
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