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Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-13556236) -
2020 - CRC - 4/23/19
Customer Information 291
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 291
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 293
Customer Assistance for Text
Telephone (TTY) Users . . . . . 294
Online Owner Center . . . . . . . . . 294
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 295
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 295
Scheduling Service
Appointments . . . . . . . . . . . . . . . 297
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 297
Collision Damage Repair . . . . . 298
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 300
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 302
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 302
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 303
Cybersecurity . . . . . . . . . . . . . . . . . 303
Event Data Recorders . . . . . . . . 303
OnStar . . . . . . . . . . . . . . . . . . . . . . . 304
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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