QuestionWhat is the height of the machine with the lid fully open?

The total height with the lid open is 61.0".

How to resolve a 5E or 5C error code on a washing machine?

A 5E or 5C error code indicates that the washing machine has detected a drainage issue. The most common reason for this error is a blocked filter or a kinked drain hose. You should also check that the drain hose has been installed properly and clean the hose thoroughly to remove any blockages that may be preventing your washing machine from draining properly.

How do I use the detergent drawer compartments in my washing machine?

The washing machine has different compartments for different washing aids (for example detergents, washing powders, bleaches and fabric softeners). Make sure you add the correct type of detergent to the correct compartment when operating the washing machine. There are also several different types of detergent drawer, depending on your washing machine.

Does this machine have an add a garment option?

This unit does have an add garment option.

User Manual Samsung WA54M8750AV/A4 5.4 cu. ft. Top Load Sma

Samsung WA54M8750AV/A4 5.4 cu. ft. Top Load Smart Washer with Integrated Touch Controls and activewash™ - Use Manual - Use Guide PDF.
Documents: Go to download!
User Manual

User Manual - (English, French, Spanish)
User manual - (Spanish)

Energy Guide

Energy Guide - (English)

Specification

Specification - (English)
Spec Sheet (web) - (English)

Table of contents

Overview of your washer
Installation
Operating instructions
Washing a load of laundry
Maintaining your washer
Troubleshooting

Overview of your washer

Make sure all the parts are included in the product package. If you have a problem with the washer or the parts, contact the Samsung customer care center or your retailer.

01. Drain hose

02. Hose guide

03. Lid

04. Built-in sink

05. Water Jet

06. Tub

07. Leveling feet

08. Water hose (Cold)

09. Water hose (Hot)

10. Control panel

11. Detergent drawer

12. Power cord

Installation

Required dimensions for Installation

A 27.0 in (68.6 cm)
B 39.2 in (99.5 cm)
C 42.4 in (107.7 cm)

A 29.3 in (74.4 cm)
B 42.4 in (107.7 cm)

A 61.0 in (155.0 cm)

A* 48.0 in2 (310.0 cm2)
B* 24.0 in2 (155.0 cm2)
C 3.0 in (7.6 cm)

NOTE * Required spacing

Important note to installer

Please read the following instructions carefully before installing your washer. These instructions should be retained for future reference. We recommend you hire a professional to install this washer.

Installation flow chart

Step-by-step installation

STEP 1 Selecting a location

NOTE

Before you install the washer, make sure the location:

• Has a hard, level surface without carpeting or flooring that may obstruct ventilation.

• Is away from direct sunlight.

• Has adequate ventilation.

• Is not exposed to freezing temperatures (temperatures under 32 °F or 0 °C).

• Is away from heat sources such as oil or gas.

• Has enough space so that the washer doesn’t rest on its power cord.

STEP 2 Connecting the water supply hoses

CAUTION Before installing the water supply hoses, make sure there are rubber gaskets (B) inside the couplings (A) at both ends of each new water hose. Installing the water supply hoses without rubber gaskets can cause water leakage.

CAUTION When you initially install the washer, be sure to use new hoses. Failing to do so may result in a water leakage or overflow and may damage your property.

CAUTION Do not connect multiple water supply hoses together to increase the length of the supply hose. Hoses connected this way can leak and the leakage can cause electrical shock. If a hose is too short, replace the hose with a longer, high pressure hose.

1. Connect the ends of the water supply hoses to the hot and cold faucets.

2. Tighten the fittings by hand until they are snug, and then tighten them an additional two-thirds of a turn with pliers.

CAUTION When you fasten the fittings, do not fasten them too tightly or apply tape or sealant to the faucets or water supply intakes. This can damage the fittings.

NOTE After you have connected the water supply hoses to the faucets, ensure that they are connected correctly by pulling the water supply hoses downwards.

3. Place the unconnected ends of the hoses into a bucket and open the faucets connected to the two water supply hoses for 10 or 15 seconds to remove any foreign substances from the hoses. Close the faucets before continuing.

4. Connect the ends of the water supply hoses to the water supply intake connections at the back of the washer.

CAUTION The water supply hose connected to the hot faucet must be connected to the hot water supply intake and the water hose connected to the cold faucet must be connected to the cold water supply intake.

5. Tighten the fittings by hand until they are snug, and then tighten them an additional two-thirds of a turn with a plier.

NOTE To ensure the correct water usage, connect both the hot and cold water faucets. If either or both are not connected, the washer will display a “4C” (no fill) code when you run it.

NOTE If you do not want to use the hot water supply hose, insert the water intake cap onto the hot water supply intake. Then, select Tap Cold for the water temperature. If you select Tap Cold, all water temperature options are turned off.

CAUTION Confirm that the water supply hoses are not twisted or bent. If the hoses are twisted or bent, the hoses can leak and cause electric shock due to water leakage.

6. Turn on the hot and cold water supplies and check the water supply intake connections and the faucets for water leaks.

STEP 3 Connecting the drain hose

The end of the drain hose can be positioned in three ways:

In a wall standpipe or floor standpipe

The standpipe must be no lower than 39 in (99 cm) and no higher than 96 in (245 cm) If the drain pipe is built into the wall along side of the water faucets (A), fasten the drain hose to the water hoses using a plastic zip hose tie.

NOTE

• Make sure that the connection between the drain hose and the standpipe is not C airtight.

In a laundry tub

The tub must be no lower than 39 in (99 cm) and no higher than 96 in (245 cm). Assemble the supplied Hose guide at the end of the drain hose, attach the hanger to laundry tub as shown, and then fasten the hose to a leg of the laundry tub using a plastic zip hose tie.

NOTE Connect the hose guide (A) within 3-5 in (7.6-12.7 cm)* from the end of the drain hose. If the drain hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer.

NOTE The drain hose can be installed to a maximum height of 96 in (245 cm), but the draining capability can be reduced at this height. It can cause the washer to have an odor because of water remaining in the drain system.

NOTE If the drain hose is installed below 39 in (99 cm), water can be drained in cycles due to a siphon phenomenon. It causes the washer to display a “4C”.

STEP 4 Leveling your washer

See if the washer is level by checking the position of the tub:

1. Slide the washer into position.

2. Open the lid of the washer, and pour water into the tub to just below the pulsator level.

NOTE

WA54M8750A* models have a built-in sink over the pulsator level. Open a built-in sink and check the level visually

3. If the washer is level, the pulsator (A) will be positioned at the center of the tub as shown in the figure on the previous page. If it isn't, level your washer by turning the front leveling feet clockwise or counterclockwise as necessary.

NOTE Turn the front leveling feet clockwise (B) to lower the washer, and counterclockwise (C) to raise the washer.

STEP 5 Powering your washer

Plug the power cord into a 3-prong, well grounded, 120 volt 60 Hz, approved electrical outlet protected by a 15-amp fuse or comparable circuit breaker. Your washer is grounded through the third prong of the power cord when plugged into a three-prong grounded electrical outlet.

Test run

Make sure that you installed your washer correctly by running the RINSE+SPIN after the installation is complete. See Step 6 on the next page.

STEP 6 Running a test cycle

Run a test cycle as follows to check if your washer is properly installed.

1. Load about 6 pounds of laundry into the tub.

2. Press POWER to turn on your washer.

3. Select RINSE+SPIN by pressing the Cycle Selector.

4. Press and hold START/PAUSE to start the test cycle.

5. The washer should not rock or vibrate excessively when water is supplied or when washing or spinning, and should drain well during the spin cycle.

NOTE If water leaks while water is being supplied or drained, check the water connections. Refer to the “STEP 2 Connecting the water supply hoses” section on page 24 for instructions.

NOTE If the washer rocks and vibrates excessively, level your washer again. Refer to the “STEP 4 Leveling your washer” section on page 28 for instructions.

STEP 7 Calibration Mode

Your Samsung washer detects laundry weight automatically. For more accurate weight detection, please run Calibration Mode after installation is complete. To run Calibration Mode, follow these steps:

1. Remove laundry or any contents from the washer, and then turn it on.

2. Press and hold Temp. and Delay End simultaneously for at least 3 seconds.

3. Press and hold START/PAUSE to activate Calibration Mode.

4. The pulsator rotates clockwise and counterclockwise for approximately 1 minute.

5. When Calibration Mode is finished, “0” appears in the display, and the washer automatically turns off. The washer is now ready for use.

Operating instructions

WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

Loading your washer

• Fill the tub with dry, unfolded clothes.

• Space the clothes evenly to enhance washing efficiency and performance and prevent excess wear or wrinkling of the clothes.

• Wash delicate items such as bras, hosiery, and other lingerie in the Delicates cycle with similar lightweight items.

• When washing big bulky items or a few smaller items that don’t fill the tub completely – a rug, a pillow, stuffed toys, or one or two sweaters, for example – add a few towels to improve spin performance.

• Wash bulky items (comforters, blankets, etc.) in the Bedding/Waterproof cycle only. Do not wash bulky items using any other cycle.

NOTE During the spin cycle, the washer may add additional water to redistribute the clothes and correct an imbalance inside the drum.

• When washing heavily soiled loads, do not overload your washer to ensure good cleaning results.

CAUTION

• Inflatable items may cause damage to the laundry or the machine during the washing or drying process.

• Regardless of their size,it is safer and more effective to wash blankets or quilts one item at a time. Two different-sized blankets in the same load may compromise drying performance because the load is unbalanced.

To insert a blanket

Fold the blanket into the blanket-specific net as shown, and then insert it into the tub below the plastic area of the tub.

CAUTION

Make sure the laundry is inserted completely.

• Laundry that is not completely inserted into the tub may cause damage to the washer or the laundry itself, or cause a water leak.

• Do not overload the tub. Make sure no laundry is left outside of the tub.

To add a forgotten item:

1. Press START/PAUSE to pause the washer.

2. Wait for the door to unlock automatically, and then open the door.

3. Add the item, close the door, and then press and hold START/PAUSE. The cycle will resume.

Getting started

1. Load your washer.

2. Add liquid (or powdered) detergent and additives to the dispenser (see the "Detergent use" section on page 47).

3. Select the appropriate cycle and options for the load (see the "Washing a load of laundry" section page 33).

4. Close the lid.

5. Press and hold START/PAUSE.

6. The Wash Indicator illuminates.

7. The estimated cycle time will appear in the display. The time may fluctuate to indicate the time remaining in the cycle.

NOTE The actual time required for a cycle may differ from the estimated time in the display depending on the water pressure, water temperature, detergent, and laundry.

8. Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain.

NOTE

• When the cycle is complete, the Door Lock indicator will go out and “0” will appear in the display.

• Pressing POWER cancels the cycle and stops your washer.

• The Wash, Rinse, and Spin indicators will illuminate during those portions of the cycle.

Washing a load of laundry

WARNING To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.

Control panel

01 Cycle Selector

Press to select a desired cycle in the left-most portion of the panel. When a cycle is selected, the cycle indicator lights up.

02 Display

Provides instructions and diagnostics while keeping you updated on the cycle status and time remaining.

03 Temp.

Press this button repeatedly to cycle through the different water temperature options.

• Extra Hot - Heavily soiled, colorfast items.

• Hot - Whites and heavily soiled, colorfast items.

• Warm - Colorfast items.

• Eco Warm - Moderately soiled, colorfast items; most wrinkle-free items.

• Cool - Brightly colored, very lightly soiled items.

• Cold - Cold water with no warm water added.

04 Spin

Press this button repeatedly to cycle through the different spin speed options.

• Extra High - Removes more water from loads during spin.

• High - Use for underwear, t-shirts, jeans, and sturdy cottons.

• Medium - Use for jeans, wrinkle-free or wash-and-wear items, and synthetics.

• Low - Use for delicate items needing a slow spin speed.

• No Spin - Drains your washer without spinning. Use for extremely delicate items that cannot tolerate any spin.

05 Soil Level

Press this button to select the soil level/washing time.

• Extra Heavy - For heavily soiled loads.

• Heavy - For heavily soiled loads.

• Normal - For moderately soiled loads. This setting is best for most loads.

• Light - For lightly soiled loads.

• Extra Light - For lightly soiled loads.

06 Pre Soak

Adds 18 minutes soaking time at the start of the wash cycle for better stain removal.

07 Extra Rinse

Add an additional rinse at the end of the cycle to more thoroughly remove laundry additives and perfumes.

08 Eco Plus

Press to increase your energy savings on your wash cycles. (Less hot water consumption)

09 Fabric Softener

Adds an additional rinse at the end of the cycle to more thoroughly remove laundry additives and perfumes.

10 My Cycle

Press and hold for 3 seconds to save your own cycle. Create and/or use a cycle you have customized with cycle, temperature, spin speed, soil level, and option settings you have selected.

11 Delay End

Delay the end of any cycle for up to 24 hours in one-hour increments. Displayed hour indicates the time the wash will be ended.

12 Self Clean

Use to clean dirt and bacteria from the drum. Regular use (after every 20 washes) is recommended.

13 Smart Control

After connecting the washer to your home network using the Samsung Smart Home app, you can control the washer remotely. When you start Smart Control, the Smart Control indicator blinks and the front door locks. The washer enters waiting mode and waits for remote commands.

14 POWER

Press once to turn your washer on. Press again to turn your washer off. If the washer is left on for more than 10 minutes without any buttons being pressed, the power automatically turns off.

15 START/PAUSE (Hold To Start)

Press and hold to start operation or press to stop operation.

NOTE

We recommend that you untangle the items before washing. Do not put objects on the washer, especially on the feature panel.

Cycle overview

NOTE To minimize wrinkling of laundry, select PERM PRESS.

NORMAL For most fabrics including cottons, linens, and normally soiled garments.
HEAVY DUTY For sturdy, colorfast fabrics, heavily soiled garments.
DELICATES For sheer fabrics, bras, lingerie, silks, and other handwash-only fabrics. For best results, use liquid detergent.
DEEP WASH To use more water in washing and rinsing.
SUPER SPEED For normally soiled loads (up to 8 lb).
STEAM SANITIZE For heavily soiled, colorfast garments. (less than 14lbs)

NOTE

If you select pause during the heating portion of the Sanitize Cycle, your Washer door will remain locked for your safety.

BEDDING/ WATERPROOF For bulky and large items, such as comforters, blankets, and sheets, and waterproof or water resistant items. When washing comforters, use liquid detergent.

CAUTION

※ Do not wash waterproof items and non-waterproof items together.

※ Check the specification label on each item to see if the item is waterproof.

※ Use the BEDDING/WATERPROOF cycle for waterproof or waterresistant items such as plastic mats, ski pants, raincoats, and comforters which hardly absorb water.

PERM PRESS For wash-and-wear, synthetic fabrics, and lightly to normally soiled garments.
BRILLIANT WHITES For white fabrics with or without bleach.
QUICK WASH For lightly soiled garments needed quickly.
RINSE + SPIN Use for loads that need rinsing only or to add rinse-added fabric softener to a load.
SPIN Drains the water and spins at a high speed.

Options

Child Lock

To prevent children or infants from accidently starting or setting the washer, Child Lock locks all buttons except for the POWER button.

Activating the Child Lock function

Press and hold Temp. and Spin simultaneously for approximately 3 seconds.

• When you activate the Child Lock function, the Child Lock indicator blinks.

Using the Child Lock function

If the lid is opened when the Child Lock function is on, “dC” is displayed and an alarm sounds.

• If the water level in the tub is above the safe water level, “dC” is displayed on the LED display and the washer starts to drain water by force after 30 seconds.

• If the water level in the tub is above the safe water level and the Child Lock function is turned on while the lid is open, “CL” is displayed on the LED display even if the washer is turned off and the washer drains water by force.

• When Child Lock is on and the washer is off, if the water in the tub is above the Reset water level and the lid is opened, “CL” is displayed on the LED display. No alarm sounds, but the washer drains the water. When the draining operation finishes, the power automatically turns off again.

• If you activate the Child Lock function while the washer is running, the START/ PAUSE button will not work.

• After the compulsory drain, the “CL” blinks at 1 second intervals and the washer enters the “CL” mode. (When the washer is in the “CL” mode, only the POWER button works.)

• To cancel the “CL” mode, turn the power off and then on again.

• To cancel the “dC” mode, deactivate the Child Lock function. To deactivate the Child Lock function, press and hold Temp. and Spin simultaneously for at least 3 seconds.

NOTE Adding laundry when Child Lock is on To add laundry, deactivate the Child Lock function. To deactivate the Child Lock function, press and hold Temp. and Spin simultaneously for at least 3 seconds. See the “Pause Option” section on page 43 for additional details.

Deactivating the Child Lock function

Press and hold both Temp. and Spin simultaneously for approximately 3 seconds.

• When you deactivate the Child Lock function, the Child Lock indicator is turned off.

• The Child Lock function prevents children or the infirm from accidently operating the washer and injuring themselves.

WARNING If a child enters the washer, the child may become trapped and suffocate.

CAUTION

• Once you have activated the Child Lock function, it continues working even if the power is turned off.

• Forcing the lid open can result in injury or damage to the product.

NOTE To add laundry after you have activated the Child Lock function, you must first deactivate the Child Lock function.

Sound

The Sound Off function can be selected during all cycles.

Garment Plus

You can add or take out laundry items even after the wash has started, as long as the Garment Plus indicator is on. Pressing START/PAUSE unlocks the lid. If you open the lid and want to continue the wash cycle, close the lid, and then press START/PAUSE.

NOTE If you have activated the Child Lock, you must deactivate it first. See page 37. My Cycle Lets you save a custom wash cycle (temperature, spin, soil level, etc.) and then recall and use it with one button convenience. To save a cycle and selected options as your My Cycle, follow these steps:

1. Press POWER.

2. Select a cycle using the Cycle Selector.

3. After cycle selection, set each option.

NOTE See the “Cycle chart” section on page 67 for available option settings with each cycle.

4. You can then store the selected cycle and options by pressing and holding My Cycle for longer than 3 seconds. The cycle and options you select will be displayed the next time you choose the My Cycle function.

5. Press My Cycle to load and use the saved My Cycle options. The “My Cycle” LED lights up indicating activation and the chosen cycle and option lights blink.

NOTE You can change the My Cycle settings by repeating the process above. The last saved settings will be displayed the next time you choose the My Cycle function.

NOTE If you press My Cycle and release it within 3 seconds, the previously saved cycle and options appear. If you press and hold My Cycle for 3 seconds or longer, the currently set cycle and options are saved and the LED blinks for 3 seconds.

Delay End

You can set the washer to start your wash automatically at a later time by choosing a delay time. The hour displayed indicates the time at which the wash will be ended.

1. Set your wash cycle.

2. Press Delay End repeatedly until the delay time is set.

3. Press START/PAUSE. The “Delay End” indicator will be lit, and the clock will begin counting down until it reaches the set time.

4. To cancel a Delay End function, press the POWER button and then turn the washer on again.

Pre Soak

Use this function when the laundry is heavily contaminated or stained. This function improves the wash performance by adding a Pre Soak cycle.

• If you select this function, the total cycle time is increased by 18 minutes.

• When the Pre Soak cycle starts, the washer repeats a wash cycle after supplying water and then performs a 18-minute soak cycle.

• When the Pre Soak cycle is complete, the configured wash cycle starts without draining water.

Eco Plus

This function sets the temperature somewhat lower than the typical washing cycle and extends the wash time slightly. With laundry time slightly extended, it’s possible to keep the same level of washing performance with cooler water. This function reduces energy consumption and maintains the quality of the wash.

Mist Shower

Mist Shower sprays water from a nozzle that is independent of the main water supply system. The water soaks the laundry with additional water from the beginning of the rinse cycle and provides a more effective rinse. (The Mist Shower function may not work if there is too large of a load in the machine.) Smart Care If your washer displays an error code, this function lets see the meaning of the code and the countermeasures you can take on a smartphone.

1. To enable the Smart Care function, press and hold Fabric Softener for 3 seconds after turning the power on or when an error occurs.

NOTE The error code history is deleted after you use this function.

2. The Smart Care indicator is lit on the display.

3. Run the Smart Care app on your smart phone.

• Android: Galaxy S series, Galaxy Note series. (Other devices may not run the app properly.) Supported OS : Android 2.2 or higher

• iOS: iPhone series Supported OS : iOS 4.3 or higher

4. Focus your smart phone’s camera on the display panel of the washer.

5. If the smart phone’s camera is focused on the display panel of the washer, the panel and error message are automatically recognized and the error type and countermeasures are displayed on the smart phone.

6. If the smartphone fails to recognize the error code more than twice, enter the error code displayed on the display panel of the washer manually into the Smart Care app.

NOTE

Downloading the Smart Care app

• Download the Samsung Laundry App into your mobile phone from the Android market or Apple App store. (Search word : Samsung Smart Washer/ Dryer)

NOTE

Precautions when using Smart Care

• If light from a light bulb, fluorescent bulb, or lamp is reflected on the display panel of the washer, the smartphone may not be able to recognize the panel or error message easily.

• If you hold the smartphone at too large an angle relative to the front of the display panel, it may not be able to recognize the error code. For best results, hold the smartphone so that the front of the panel and the smartphone are parallel or nearly parallel.

Getting started

Using Samsung Smart Home, you can control your washer from your smart device remotely. For improved performance, the content and design of the app is subject to change without notice.

1. Launch the Samsung Smart Home App on your smartphone.

2. If ‘Washer’ is not listed, tap Add Device > Select other device > Washer on the app screen.

3. Press and hold Smart Control on your washer’s control panel for more than 5 seconds until the ‘AP’ message appears on the display.

4. When the device registration is complete, turn on the Smart Control function on your washer and control your washer remotely

Washing clothes using the option button

Your new washer makes washing clothes easy, using Samsung’s “Fuzzy Control” automatic control system. When you select a wash program, the machine will set the correct temperature, washing time, and washing speed.

1. Press POWER.

2. Open the lid.

3. Load the articles of clothing one at a time loosely into the drum, without overfilling it.

4. Add liquid (or powdered) detergent, softener, and/or bleach (if necessary) to the appropriate compartments. See the "Detergent use" section on page 47.

5. Close the lid.

6. Use the option button to select the appropriate cycle according to the type of material: NORMAL, HEAVY DUTY, DELICATES, DEEP WASH, SUPER SPEED, BEDDING/WATERPROOF, PERM PRESS, BRILLIANT WHITES, QUICK WASH, RINSE+SPIN, and SPIN. The relevant indicators will illuminate on the control panel.

7. At this time, you can control the wash temperature, the number of rinse cycles, the spinning speed, and the delay time by pressing the appropriate option button.

8. Press and hold START/PAUSE and the wash will begin. The process indicator will light up and the remaining time for the cycle will appear in the display.

Pause Option

To remove or add laundry items, follow these steps:

1. Press START/PAUSE to unlock the lid.

NOTE The lid cannot be opened when the water is too HOT.

2. Remove or add laundry items.

3. Close the lid, and then press and hold START/PAUSE to restart the wash.

NOTE If you have Child Lock on, you must deactivate it first. See page 37.

When the cycle is finished:

After the total cycle has finished, the power will turn off automatically.

1. Open the lid.

2. Remove laundry

Maintaining your washer

WARNING Certain internal parts are intentionally not grounded and may present a risk electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve, heater and pump.

Cleaning the exterior

1. Turn off the water faucets after finishing the day’s washing. This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the lid open to allow the inside of your washer to dry out.

2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.

3. Clean the control panel with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panel.

Cleaning the interior

Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.

Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry. Hard water deposits may be removed, if needed. Use cleaners labeled “Washer safe”.

Storing your washer

Washers can be damaged if water is not removed from hoses and internal components before storage. Prepare your washer for storage as follows:

1. Select the Quick Wash cycle and add bleach to the automatic dispenser. Run your washer through the cycle without a load.

2. Turn the water faucets off and disconnect the inlet hoses.

3. Unplug your washer from the electrical outlet and leave your washer lid open to let air circulate inside the drum. If your washer has been stored in below– freezing temperatures, allow time for any leftover water in your washer to thaw out before use.

Protecting the top cover and the front frame

Do not place any heavy or sharp objects or a detergent box on the washer. They can scratch or damage the top cover of the unit.

NOTE Since the entire washer has a high-gloss finish, the surface can be scratched or damaged. Avoid scratching or damaging the surface when using the washer.

Cleaning mesh filter

Clean the mesh filters in the water inlets once or twice a year.

1. Turn off the washer, and then unplug the power cord.

2. Close the faucet.

3. Loosen and disconnect the water hoses from the back of the washer. Cover the hoses with a cloth or towel to prevent water from gushing out.

4. Use pliers to pull out the mesh filter from the inlet valve.

5. Submerge the mesh filter deeply in water so that the threaded connector is also submerged. Carefully remove any debris from the filter.

6. Dry the mesh filter completely in a shaded area.

7. Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve.

8. Open the faucet.

NOTE If the mesh filter is clogged, the “4C” information code appears on the the washer’s display screen

Cleaning the dispensers

The automatic dispenser may need to be cleaned periodically due to laundry additive buildup.

1. Pull the dispenser drawer straight back until it stops.

2. Push in both sides of the drawer at the back simultaneously. When you feel the sides move inward, pull out the dispenser drawer.

3. Remove the inserts from the 3 compartments. Rinse the inserts and the drawer with warm water to remove traces of accumulated laundry products.

4. Use a small, non-metal brush (for example, a toothbrush) to clean the drawer opening and the recess. Remove all residue from the upper and lower parts of the recess.

5. Return the inserts to their proper compartments, and then replace the drawer by placing the dispenser drawer rail (B) on top of the compartment rail (A) (To make this easier, tilt the dispenser drawer downward and insert it). Then push the drawer in firmly and slowly.

Self Clean

Certain usage and environmental conditions may result in some residue build-up or odor in the washer tub. To prevent this build-up of residue or odor causing bacteria and keep your washer tub fresh and clean, perform the Self Clean cycle at least once a month or every 20 cycles. Perform the recommended procedure below when using the Self Clean cycle.

1. Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the Self Clean cycle may be damaged.

2. Press POWER.

3. Select Self Clean. Once Self Clean is selected, the only function that can be set is Delay End.

4. Press and hold START/PAUSE. The Self Clean cycle starts.

NOTE

• The water temperature for Self Clean is defaulted to Hot. This temperature cannot be changed.

• In the case where residue is present in the washer tub, add 1 cup (8 fl.oz, 240 ml) of liquid chlorine bleach to the bleach compartment before you start the Self Clean cycle. Do not use or mix any other detergent or chemicals during the Self Clean cycle.

• If necessary, run a RINSE+SPIN Cycle after the Self Clean cycle has completed to help remove any remaining residue.

CAUTION

• Check the washer tub before using the Self Clean cycle. Remove any remaining water in the tub by running a SPIN cycle prior to starting the Self Clean cycle.

• If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.

Self Clean reminder

• After 20 washing cycles, the Self Clean LED reminder icon and the Self Clean cycle LED will blink on the control panel for an hour and then turn off automatically.

• The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 20 cycles have been completed.

Troubleshooting

Checkpoints

If you encounter a problem with the washer, first check the table below and try the suggestions.

Does not turn on.

Make sure your home electrical system is providing electrical power that matches the requirements of the washer. See page 19.
Make sure the power cord is completely plugged in.
Check the fuse or reset the circuit breaker.

Does not start.

Make sure the door is closed.
Make sure the water taps are open.
Make sure to press or tap START/PAUSE to start the washing machine.
Make sure Child Lock is not activated.
Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock, and then does a quick drain.
Was the door opened during the spinning cycle? Close the door, and then press or tap START/PAUSE to resume.
The machine enters Standby or is in a soaking cycle. Please wait.
Check the fuse or reset the circuit breaker

Water is not supplied.

Make sure you press or tap START/PAUSE after selecting the cycle and options.
Make sure the water taps are open.
Are the mesh filters in the water inlets clogged? Clean the mesh filters by brushing with a toothbrush. See page 53.
Is the water supply cut off? If the water supply is cut off, close the tap and power off.
Straighten the water supply hoses.
Open and close the door, and then press or tap START/PAUSE.
If the water pressure is low, it takes longer to start washing.
If the water level is not as high as necessary or lower than expected, use the level selector to adjust the water level.

After a cycle, detergent remains in the automatic dispenser.

Make sure the washing machine is running with sufficient water pressure.
Make sure the detergent drawer is properly inserted.
Remove and clean the detergent drawer, and then try again.

Vibrates excessively or makes noise.

Make sure the washing machine is on a level floor. If the floor is not level, use the levelling feet to adjust the washing machine.
Make sure the washing machine is not contacting any other object.
Make sure the laundry load is balanced.
Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again.
Make sure the space around the washing machine is free of objects.
Humming is produced normally during operation.
Objects such as coins can cause noise. Remove these objects from the washing machine after washing is complete.

Stops.

Plug the power cord into a live electrical outlet.
Check the fuse or reset the circuit breaker.
Close the door, and then press or tap START/PAUSE to start the washing machine. For your safety, the washing machine will not spin unless the door is closed.
Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock, and then does a quick drain.
There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start.
Make sure the inlet hose filters at the taps are not clogged. Periodically clean the filters. See page 53.
This problem can occur temporarily due to low voltage in your household electrical system. It will be resolved when the voltage returns to normal.

Fills with the wrong temperature water.

Fully open both water taps.
Make sure the temperature selection is correct.
Make sure the hoses are connected to the correct water taps. Flush water lines.
Disconnect the hoses and clean the mesh filters. The water inlet mesh filters may be clogged. See page 53.
While the washing machine fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.
While the washing machine fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature.

Door (Lid) locked or will not open.

While the washing machine is operating, press or tap START/ PAUSE to stop the washing machine.
It may take a few moments for the door lock mechanism to disengage.

Does not drain and/or spin.

Check the fuse or reset the circuit breaker.
Make sure the electrical voltage is normal.
Make sure the washing machine is plugged in.
Make sure the drain hose is pointed downward. (Natural drain models only)
Make sure the drain hose is not clogged.
Make sure the drain hose is not kinked.
Straighten the drain hose. If there is a drain restriction, call for service.
Close the door, and then press or tap START/PAUSE. For your safety, the washing machine will not spin unless the door is closed.

Load is wet at the end of the cycle.

Use the High or Extra High spin speed cycle. (Applicable model only)
Use high efficiency (HE) detergent to reduce oversudsing.
The load is too small. Small loads (one or two items) may become unbalanced and not spin completely

Leaks water.

Make sure all hose connections are tight.
Make sure the water supply hoses' rubber washers are in the correct position. Screw tightly again.
Make sure the end of the drain hose is correctly inserted and secured to the drain system.
Avoid overloading.
Use high efficiency (HE) detergent to prevent oversudsing.
Make sure the water supply hose is not kinked.
If the water supply pressure is too strong, water may leak. Close the water tap a little.
Make sure water is not leaking from the water tap. If it is, repair the water tap.

Excessive suds.

Use high efficiency (HE) detergent to prevent oversudsing.
Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
Non-HE detergent is not recommended.

The spin basket or drain/supply hose is frozen.

Use warm water to disconnect the water supply hose and drain hose. Soak them in warm water.
Fill the spin basket with warm water, and then wait for about 10 minutes.
Put a hot towel on the drain hose connector.
Reconnect the water supply hose and drain hose, and then check if water is supplied properly.

Water drains out immediately.

Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again.
Lift the end of the drain hose to prevent water from draining. Fill the spin basket halfway with water, and then run the Spin cycle after releasing the drain hose.
Make sure the drain hose is installed correctly. See the installation section of this user manual and adjust the position of the drain hose as instructed.

Stains on clothes.

Select an appropriate cycle for the laundry. Use the Heavy Duty cycle for stained clothes.
Apply a recommended amount of detergent as instructed by the detergent manufacturer.
Clean the magic filter (if it comes with your washer) on a regular basis.

Has odors.

Excessive suds collect in recesses and can cause foul odors.
Run a Self Clean cycle to sanitize periodically.
Dry the washing machine interior after a cycle has finished.

If a problem persists, contact a local Samsung service center.

Information codes

The washer may display information codes to help you understand what is occurring with your washer better.

1C The Water Level sensor is not working properly.

• Turn off the washer, unplug it, wait 30 seconds, and then plug the washer in again. If the information code remains, contact a Samsung customer service center.

NOTE If the washer displays “1C”, the washer will automatically drain for 3 minutes. During this time, the POWER button is inoperative.

3C Check the motor for operation.

• Try restarting the cycle.

• If the problem continues, call for service.

4C Water is not supplied.

• Make sure the water taps are open.

• Make sure the water hoses are not clogged.

• Make sure the water taps are not frozen.

• Make sure the washing machine is operating with sufficient water pressure.

• Make sure that the cold water tap and the hot water tap are properly connected.

• Clean the mesh filter as it may be clogged.

NOTE: If the washer displays “4C”, the washer will automatically drain for 3 minutes. During this time, the POWER button is inoperative.

4C2

• Make sure the cold water supply hose is firmly connected to the cold water tap. If it is connected to the hot water tap, laundry may be damaged when some cycles are run

5C Water is not draining.

• Make sure the drain hose is not frozen or clogged.

• Make sure the drain hose is positioned correctly, depending on the connection type.

• Clean the mesh debris filter as it may be clogged.

• Make sure the drain hose is straight all the way to the drain system.