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30 49-80763 Rev. 4
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you call for service
Problem Possible Cause What To Do
Food does not broil
properly
Oven controls improperly set. Make sure you select the appropriate broil mode.
Improper rack position being used. See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan. Make sure cookware is cool.
Cookware not suited for broiling. 8VHDSDQVSHFLILFDOO\GHVLJQHGIRUEURLOLQJ
Aluminum foil used on the broiling pan
and grid has not been fitted properly
and slit as recommended.
If using aluminum foil conform to pan slits.
In some areas the power (voltage) may
be low.
Preheat the broil element for 10 minutes.
Oven temperature too
hot or too cold
Oven temperature needs adjustment. See the Special Features section.
Oven does not work or
appears not to work
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. 6HHWKH8VLQJWKH2YHQVHFWLRQ
Oven is in Sabbath Mode. 9HULI\WKDWWKHRYHQLVQRWLQ6DEEDWK0RGH6HHWKH
Special Features section.
“Crackling” or “popping”
sound
This is the sound of the metal heating
and cooling during both the cooking
and cleaning functions.
This is normal.
Why is my range making
a "clicking" noise when
using my oven?
Your range cycles the heating
elements by turning relays on and off
to maintain the oven temperature.
This is normal.
Clock and timer do not
work
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Plug on range is not completely
inserted in the electrical outlet.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
Oven controls improperly set. 6HHWKH8VLQJWKHNLWFKHQWLPHUVHFWLRQ
Storage drawer won’t
close
Power cord may be obstructing drawer
in the lower back of the range.
Reposition the drawer and power cord. See the Storage
'UDZHU5HPRYDOLQVWUXFWLRQVLQWKH&DUHDQGFOHDQLQJRI
the range section.
Rear drawer support is on top of the
guide rail.
5HSRVLWLRQWKHGUDZHU6HHWKH6WRUDJH'UDZHU
Removal instructions in the Care and cleaning of the
range section.
Oven door is crooked The door is out of position. Because the oven door is removable, it sometimes
gets out of position during installation. To straighten the
GRRUUHLQVWDOOWKHGRRU6HHWKH/LIW2II2YHQ'RRU
instructions in the "Care and Cleaning" section.
Oven will not work
remotely
Router issues, no wireless signal, etc. For assistance with oven wireless network connectivity,
please call 800.220.6899.
Oven is not connected.
Oven light stays on while
cooking
Preheat Notification Lighting feature
enabled
Reference the Special Features section if you wish to
disable this feature.
Oven light does not work Light bulb is loose or defective. Tighten or replace bulb.
Pad operating light is broken. Call for service.
Oven will not self-clean The temperature is too high to set a
self-clean operation.
Allow the oven to cool and reset the controls.
Oven controls improperly set. See the Cleaning the Oven section.
Excessive smoking
during clean cycle
Excessive soil or grease. Press the Cancel/Off pad. Open the windows to rid the
room of smoke. Wait until the LOCKED light goes off.
Wipe up the excess soil and reset the clean cycle.
Excessive smoking
during broiling
Food too close to burner element. Lower the rack position of the food.
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