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60 TROUBLESHOOTING
Ice & Water
Problem Possible Cause Solutions
Ice is not
dispensing.
Infrequent use of the
dispenser.
• Infrequent use of the ice dispenser will cause the cubes
to stick together over time, which will prevent them from
properly dispensing. Check the ice bin for ice cubes
clumping/sticking together. If they are, break up the ice
cubes to allow for proper operation.
The delivery chute is clogged
with frost or ice fragments.
• Eliminate the frost or ice fragments by removing the
ice bin and clearing the chute with a plastic utensil.
Dispensing cubed ice can also help prevent frost or ice
fragment buildup.
The dispenser display is
locked.
• Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
Ice bin is empty.
• It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker
to begin making ice. Make sure that the shutoff (arm/
sensor) is not obstructed. Once the ice supply in the
bin has been completely exhausted, it may take up
to 90 minutes before additional ice is available, and
approximately 24 hours to completely rell the bin.
Water is dispensing
slowly.
Water lter has been
exhausted.
• Replacing the water lter is recommended:
• Approximately every six months.
• When the water lter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Reverse Osmosis ltration
system is used.
• Reverse osmosis ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. If the problem persists, it may be
necessary to contact a plumber.
Low house water supply
pressure.
• The water pressure must be between 20 and 120 psi
on models without a water lter and between 40 and
120 psi on models with a water lter. If the problem
persists, it may be necessary to contact a plumber.
Water is not
dispensing.
New installation or water line
recently connected.
• Dispense 2.5 gallons of water (ush for approximately
5 minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
The dispenser panel is locked.
• Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
The dispenser is not set for
water dispensing.
• The dispenser can be set for ice or water. Make certain
that the control panel is set for the proper operation.
Press the Water button on the control panel to
dispense water.
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