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59TROUBLESHOOTING
Ice & Water
Problem Possible Cause Solutions
Icemaker is not
making ice
The ice detecting sensor is
obstructed.
• Foreign substances or frost on the ice-detecting sensor
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
The refrigerator is not
connected to a water supply or
the supply shutoff valve is not
turned on.
• Connect the refrigerator to the water supply and turn
the water shutoff valve fully open.
Icemaker shutoff (arm or
sensor) obstructed.
• If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shutoff sensor, make
sure that there is a clear path between the two sensors.
Reverse osmosis water
ltration system is connected
to your cold water supply.
• Reverse osmosis ltration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
Ice has bad taste or
odor.
Water supply contains
minerals such as sulfur.
• A water lter may need to be installed to eliminate taste
and odor problems. NOTE: In some cases, a lter may
not help. It may not be possible to remove all minerals/
odor/taste in all water supplies.
Icemaker was recently
installed.
• Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
The food has not been
stored properly in either
compartment.
• Rewrap the food. Odors may migrate to the ice if food
is not wrapped properly.
The interior of the refrigerator
needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to
be cleaned.
• Empty and wash the bin (discard old cubes). Make sure
that the bin is completely dry before reinstalling it.
Icemaker is making
too much ice.
Icemaker shutoff (arm/ sensor)
is obstructed.
• Empty the ice bin. If your icemaker is equipped with an
ice shutoff arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear path
between the two sensors. Reinstall the ice bin and wait
24 hours to conrm proper operation.
Ice is not
dispensing.
Unable to hear the sound of
ice coming out?
• In the control panel, select the modes for cubed ice and
crushed ice alternately to dispense the ice.
Doors are not closed
completely.
• Ice will not dispense if any of the refrigerator doors are
left open.
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