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38
TROUBLESHOOTING
•
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If your washing machine does not function properly or does not function at all, check the following
before you call for service:
Diagnosing Problems
Symptoms Reason Solution
Rattling and
clanking noise
Foreign objects such as coins or
safety pins may be in drum or pump.
•
Stop washing machine, check drum and drain
lter.
•
If noise continues after washing machine is
restarted, call your authorised service centre.
Thumping
sound
Heavy wash loads may produce a
thumping sound. This is usually
normal.
•
If sound continues, washing machine is probably
out of balance. Stop and redistribute wash load.
Vibrating noise
Have all the transit bolts and tub
support been removed?
•
If not removed during installation, refer to
Installation guide for removing transit bolts.
Are all the feet resting rmly on the
ground?
•
Wash load may be unevenly distributed in drum.
Stop washing machine and rearrange wash
load.
Water leaks
Inlet hoses or drain hose are loose
at tap or washing machine.
•
Check and tighten hose connections.
House drain pipes are clogged.
•
Unclog drain pipe. Contact plumber if necessary.
Oversudsing
•
Too much detergent or unsuitable detergent may
cause excessive foaming which may result in
water leaks.
Water does not
enter washing
machine or it
enters slowly
Water supply is not adequate in that
location.
•
Check another tap in the house.
Water supply tap is not completely
open.
•
Fully open tap.
Water inlet hose(s) are kinked.
•
Straighten hose.
The lter of the inlet hose(s)
clogged.
•
Check the lter of the inlet hose.
Water in the
washing
machine does
not drain or
drains slowly
Drain hose is kinked or clogged.
•
Clean and straighten the drain hose.
The drain lter is clogged.
•
Clean the drain lter.
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