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English 27
Troubleshooting
Problem Possible cause Action
Food does not
broil properly in
the oven.
The oven controls are not
set properly.
See page 15.
The oven door was not
closed during broiling.
See page 15.
The rack has not been
properly positioned.
See the broiling guide page on 16.
Information codes
Code symbol Meaning Solution
Check the oven sensor.
1. Press the OFF/CLEAR button, and then
restart the oven.
2. If the problem persists, disconnect
all power to the range for at least 30
seconds, and then then reconnect the
power.
Oven overheating.
Check the PBA NTC Sensor.
Check the PBA NTC Sensor.
Check the PCB signals.
Check the contol panel pads
** If these solutions do not solve the problem, contact a local Samsung service center
1-800-SAMSUNG (1-800-726-7864).
Others
Problem Possible cause Action
The product is not
level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the oor is level, strong, and
stable. If the oor sags or slopes, contact
a carpenter.
Check and level the range. (See the
Installation Instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure that cabinets are square and
provide sufcient room for installation.
The display goes
blank.
The electrical outlet Ground
Fault Interrupter (GFI or
GFCI) has been tripped and
needs to be reset.
Your digital control has
been damaged.
Replace the fuse or reset the circuit
breaker.
Food does not
bake or roast
properly in the
oven.
The wrong cooking mode is
selected.
See page 15.
The oven racks have not
been positioned properly
for the foods being cooked.
See page 16.
Incorrect cookware or
cookware of improper size
is being used.
See page 12.
The oven thermostat needs
adjustment.
See page 19.
There is aluminum foil
on the racks and/or oven
bottom.
Remove the foil.
The clock or timers are not
set correctly.
See page 11.
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