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English 49
Troubleshooting
Problem Action
Excessive vibrations
or makes noise.
• Make sure the washing machine is installed on a level, solid
oor that is not slippery.
If the oor is not level, use the levelling feet to adjust the
height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other
object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or lter case.
Does not drain and/ or
spin.
• Make sure the drain hose is straightened all the way to the
drain system. If you encounter a drain restriction, call for
service.
• Make sure the debris lter is not clogged.
• Close the door and press or tap Start/Pause. For your safety,
the washing machine will not tumble or spin unless the door
is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washing machine is not supplied with sufcient power,
the washing machine temporarily will not drain or spin.
As soon as the washing machine regains sufcient power, it
will operate normally.
The door does not
open.
• Press or tap Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washing
machine has stopped or the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain
the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washing machine has drained.
WD90J6A10AX-DC68-03628P_EN.indd 49 2017/11/30 16:30:59
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