The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

Door-in-Door:

Checklist
Clean the refrigerator.

Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.
CAUTION
Open refrigerator doors and freezer drawers to ventilate the interior.

The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape from inside the refrigerator and open the refrigerator doors and the freezer drawers for ventilation.
Connect the power supply.

Check if the power supply is connected before use.
Turn off the icemaker.

Turn off the icemaker if the refrigerator is not yet connected to the water supply.
NOTE: The icemaker water valve may buzz if the icemaker is turned on while the refrigerator is not connected to the water supply.
Wait for the refrigerator to cool.

Allow the refrigerator to run for at least two to three hours before putting food in it. Check the flow of cold air in the freezer compartment to ensure proper cooling.
CAUTION: Putting food in the refrigerator before it has cooled could cause the food to spoil, or a bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.

This is normal. The volume will decrease as the temperature decreases.

1. Ice Plus
This function increases both ice making and freezing capabilities.
Press the Ice Plus button to illuminate the icon and activate the function for 24 hours. The function automatically shuts off after 24 hours. Stop the function manually by pressing the button once more.
2. Smart Grid
Press the Smart Grid button to turn the function On/Off. When the function is on, the icon illuminates. The function automatically turns on when the refrigerator is connected to the Wi-Fi network.
When the refrigerator is responding to a Demand Response (DR) message from the electric company, the Grid text illuminates.
3. Freezer
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F). The default freezer temperature is 0°F (-18 °C). Press the Freezer button repeatedly to select a new set temperature from - 7 °F to 5 °F (-23 °C to -15 °C).
4. Refrigerator
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). The default refrigerator temperature is 37 °F (3 °C). Press the Refrigerator button repeatedly to select a new set temperature from 33 °F to 43 °F (1 °C to 7 °C).
NOTE
5. Fresh Air Filter
The Fresh Air Filter helps remove odors from the refrigerator.
NOTE: Replace the air filter when the
icon turns on. After replacing the air filter, press and hold the Fresh Air Filter button for three seconds to turn the icon light off. Replace the air filter approximately every six months.
6. Lock
The lock function disables every other button on the display.
icon appears in the display and the function is activated.7. Water Filter
Replace the water filter when the
icon turns on. After replacing the water filter, press and hold the Water Filter button for three seconds to turn the icon light off. Replace the water filter approximately every six months.
8. Wi-Fi
The Wi-Fi button, when used with the LG ThinQ app, allows the refrigerator to connect to a home Wi-Fi network. Refer to Smart Functions for information on the initial setup of the application.
The
icon shows the status of the refrigerator's network connection. The icon illuminates when the refrigerator is connected to the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to connect to the network. The icon blinks while the connection is being made, then turns on once the connection is successfully made.
9. Measured Fill
The measured fill function dispenses premeasured amounts of water automatically.
10. Water & Ice Type
Select the desired dispenser mode from the buttons on the dispenser control panel. Press the dispenser switch with a glass or other container to dispense cubed ice, water or crushed ice.
Changing the Craft Ice Mode
NOTE:
1. Touch any button on the control panel to activate it.
2. Press and hold the Freezer button for 3 seconds until the control panel beeps and the current ice mode appears.

3. Press the Freezer button repeatedly to toggle between the 3 ICE and 6 ICE modes. After 5 seconds of idle time, the last mode set will be saved, and the display will return to normal.

NOTE: For more ice, select the 6 ICE mode. For clearer ice, select the 3 ICE mode.
NOTE:
Display Mode and InstaView Display Mode (For Store Use Only)
NOTE: When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a button is pressed. Once on, the display remains on for 20 seconds.
Sabbath mode is used on the Jewish Sabbath and holidays.
NOTE:
CAUTION:
NOTE:

The Measured Fill function dispenses premeasured amounts of water automatically.
Press and hold the Lock button for three seconds to lock the dispenser and all the control panel functions. Follow the same instructions to unlock.
CAUTION: Keep hands and tools out of the ice compartment door and dispenser chute. Failure to do so may result in damage or personal injury.
Keep the ice compartment door closed tightly. If the ice compartment door is not closed tightly, the cold air in the ice bin will freeze food in the refrigerator compartment. This could also cause the icemaker to stop producing ice.
The icemaker stops producing ice when the indoor ice bin is full. To make room for additional ice, empty the ice bin into an extra ice bin in the freezer compartment. During use, the ice may stack unevenly in the bin, causing the icemaker to misread the number of ice cubes and stop producing ice. Shaking the ice bin to level the ice within it can reduce this problem
CAUTION:
If the icemaker is turned OFF for an extended period of time, the ice compartment will gradually warm up to the temperature of the refrigerator compartment. To prevent ice cubes from melting and leaking from the dispenser, ALWAYS empty the ice bin when the icemaker is turned OFF for more than a few hours.
The ice passage may become blocked with frost if only crushed ice is used. Remove the frost that accumulates by removing the ice bin and clearing the passage with a rubber spatula. Dispensing cubed ice can also help prevent frost buildup.
CAUTION: Only qualified service personnel from an LG Electronics service center should disassemble or repair the icemaker.
1. Gently pull the handle to open the ice compartment.

2. To remove the in-door ice bin, grip the front handle, slightly lift the bottom, and slowly pull out the bin as shown.

CAUTION:

1. Carefully insert the in-door ice bin, slanting the top slightly to fit it under the icemaker.

2. Gently push the handle to close the ice compartment.
WARNING:
NOTE:

(1) Power switch
(2) Auto shutoff (feeler arm)
This feature is only available on some models.
The feature may vary depending on model purchased.
NOTE:
This feature is only available on some models.

(1) Feeler Arm
(2) Power Switch
NOTE:
This feature is only available on some models.

(1) Feeler Arm
(2) Power Switch
CAUTION: Do not insert round ice into the in-door ice bin, as it can damage the ice and water dispenser.
NOTE:
To turn the automatic icemaker On/Off, press the power switch on the icemaker to the ON ( | ) or OFF (O) position.
Set the icemaker power button to OFF and shut off the water supply to the refrigerator
NOTE: The ice bin should be emptied any time the icemaker power button is turned to the OFF position.
If the ambient temperature will drop below freezing, have a qualified technician drain the water supply system to prevent serious property damage due to flooding caused by ruptured water lines or connections.
This feature is only available on some models.
The crispers provide fresher tasting fruit and vegetables by letting you easily control humidity inside the drawer.
You can control the amount of humidity in the moisture-sealed crispers by adjusting the control to any setting between Vegetables and Fruit.

1. Open the doors completely and remove the contents of the Door-in-Door case. Lift up and pull out the Door-in-Door case.
NOTE: The Door-in-Door feature is only available on some models.

2. Pull out the crisper to full extension, lift the front up, and pull straight out.

3. To reassemble, slightly tilt up the front, insert the crisper into the frame and push it back into place.

4. Line up the tabs on the Door-in-Door case with the slots on the door and push down until it snaps into place.
NOTE: The Door-in-Door feature is only available on some models.

This function provides storage space with a variable temperature control that can keep the compartment at a slightly different temperature than the refrigerator section. This drawer can be used for large party trays, deli items and beverages. (This drawer should not be used to store vegetables that require high humidity.)
Press the Select button to choose between Produce (Cold), Deli (Colder) and Meat (Coldest).

CAUTION: Do not place any items on the Glide'N'Serve cover.

1. To remove the Glide'N'Serve, pull out the drawer until it stops, lift the front up, and pull straight out.

2. To assemble, slightly tilt up the front, insert the drawer into the frame and push it back into place.

The shelves in the refrigerator are adjustable to meet individual storage needs.
Adjusting the shelves to fit items of different heights will make finding the exact item you want easier.
This feature is only available on some models. Store taller items, such as a gallon container or bottles, by pushing the front half of the shelf underneath the back half of the shelf. Pull the front of the shelf forward to return to a full shelf.

CAUTION:
CAUTION: Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact.
1. To detach, tilt up the front of the shelf and lift the shelf straight up.
2. Pull the shelf out.

3. To assemble, tilt the front of the shelf up and guide the shelf hooks into the slots at a desired height.
4. Lower the front of the shelf so that the hooks drop into the slots.
CAUTION: Make sure that shelves are level from one side to the other. Failure to do so may result in the shelf falling or spilled food.

This feature is only available on some models.
The Door-in-Door compartment allows for easy access to commonly used food items.
This feature is only available on some models.
To access the Door-in-Door compartment, lightly press the button on the right refrigerator door handle.

The Door-in-Door inner and outer door bins are removable for easy cleaning.
1. To remove the door bins, lift up and pull out.

2. To replace the door bins, slide the door bin in above the desired support and push down until it snaps into place.
Knock twice on the glass to turn the LED light inside the InstaView on or off. The LED light turns off automatically after 10 seconds.

NOTE:
The InstaView function on the Door-in-Door compartment lets you view the contents of the compartment without opening the door.
To access the InstaView Door-in-Door compartment, lightly press the button on the right refrigerator door handle.

To open the Door-in-Door case, press on the area marked Pull to open. The case is removable for easy cleaning and adjustment.

1. To remove the case, lift up and pull out.

2. To replace the case, line up the tabs on the case with the slots on the door and push down until it snaps into place.

The door bins are removable for easy cleaning and adjustment.
1. To remove the bin, simply lift the bin up and pull straight out.

2. To assemble the bin, slide it in above the desired support and push down until it snaps into place.
CAUTION:
The Durabase divider allows you to organize the Durabase area into 2 sections. It can be adjusted from side to side to accommodate items of different sizes.

WARNING: If the Durabase divider is removed, there is enough open space for children or pets to crawl inside. To prevent accidental child and pet entrapment or suffocation risk, DO NOT allow children or pets to touch or go near the drawer.
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to communicate with the appliance using a smartphone.
NOTE:
1. Use a smartphone to check the strength of the wireless router (Wi-Fi network) near the appliance.
If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to register or fail to install the application.
2. Turn off the Mobile data or Cellular Data on your smartphone.

3. Connect your smartphone to the wireless router.

NOTE:
icon on the control panel is lit.Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.
The Wi-Fi button, when used with the LG ThinQ application, allows the appliance to connect to a home Wi-Fi network. The
icon shows the status of the appliance's network connection. The icon illuminates when the appliance is connected to the Wi-Fi network.
NOTE: To disable the Wi-Fi function, press and hold the Wi-Fi button for 3 seconds. The
icon will be turned off.
The Wi-Fi module specifications can be found on the label inside the appliance.

The following notice covers the transmitter module contained in this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the users authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.
This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canadas licenceexempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USERS AUTHORITY TO OPERATE THE EQUIPMENT.
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.
When the refrigerator operates in Smart Grid mode, the Smart Refrigerator function can control energy usage or delay the operation of some functions to save energy during peak usage periods.
This feature responds to notification events from your utility company to run high energy consuming tasks during off-peak periods when demand is lower. These notification events are known as Demand Response signals.
If the refrigerator receives a Demand Response signal from the utility company, the refrigerator will turn on the Grid LED on the refrigerator display and control its power consumption according to the signal. The refrigerator will respond to the signals received from the utility company as long as product performance is maintained.
If the refrigerator receives a Demand Response signal, the refrigerator will operate in Delay Appliance Load (DAL) or Temporary Appliance Load Reduction (TALR) mode.
Delay Appliance Load (DAL)
The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period.
This mode controls functions that consume a lot of energy such as adjusting the cooling system, running the defrost cycle, and making ice.
Temporary Appliance Load Reduction (TALR)
The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period, typically 10 minutes. This mode reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and fan.
Override Smart Grid Mode
To ignore the Demand Response signal from the utility company and override the Smart Grid function, push the Smart Grid button while the refrigerator is in Smart Grid mode.
When you override the Smart Grid function, the refrigerator ignores the Demand Response signal and is no longer controlled by the utility company until the next Demand Response signal is sent. You can also override the Smart Grid function using the smart phone app.
LG Open API
You can manage Smart Grid features for the LG Smart Refrigerator.
Please check the detailed specifications
API List
This feature is only available on models with the
or
logo.
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.
Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Follow the instructions below to use the audible diagnosis method.
Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1. Hold the Lock button for three seconds.
If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it.

2. Open the right refrigerator door.
3. Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door.

4. Press and hold the Freezer button for three seconds while continuing to hold your phone to the speaker.

5. After you hear three beeps, release the Freezer button.
6. Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.
NOTE: For best results, do not move the phone while the tones are being transmitted.
WARNING: Use non-flammable cleaner. Failure to do so can result in fire, explosion, or death.
CAUTION:
For products with black stainless steel exterior, spray glass cleaner on a clean microfiber cloth and rub in direction of grain. Do not spray glass cleaner directly at the display panel. Do not use harsh or abrasive cleaners.
For products with a standard stainless steel exterior, use a damp microfiber cloth and rub in the direction of the grain. Dry with a paper towel to avoid streaks. For stubborn stains and fingerprints, use a few drops of liquid dish soap in water, and rinse with hot water before drying. Do not use abrasive or harsh cleaners.
Allow freezer to warm up so the cloth will not stick.
To help remove odors, wash the inside of the refrigerator with a mixture of baking soda and warm water. Mix 2 tablespoons of baking soda to 1 quart of water (26 g soda to 1 liter water.) Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator.
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use cleaning waxes, concentrated detergents, bleaches, or cleaners containing petroleum on plastic refrigerator parts.
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use glass cleaners, abrasive cleansers, or flammable fluids. These can scratch or damage the material.
Use a vacuum cleaner with a brush or crevice attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.

Replace the Fresh Air Filter:
icon turns on.1. Rotate the filter cover counterclockwise to release the tabs, and remove the cover.

2. Remove the filter from the inside of the cover by pressing the side of the filter in and pulling the center out.

3. Place the new filter inside of the cover with the side that says FRONT facing outward.

4. Align tabs 1 on the filter cover with hooks 2 on the refrigerator wall.

5. Rotate the air filter cover clockwise until the hooks engage and the cover locks in place.

6. Press and hold the Fresh Air Filter button on the control panel for 3 seconds to reset the filter sensor.

WARNING:
To reduce the risk associated with choking, do not allow children under 3 years of age to have access to small parts during the installation of this product.
To reduce the risk associated with the ingestion of contaminants, do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected water that may contain filterable cysts.
Use of unauthorized water filters may result in product malfunction, water leakage or water quality issues, which will not be covered under the product warranty.
CAUTION:
Replace the water filter:
- Approximately every six months.
- When the Replace Filter
icon turns on.
- When the water dispenser output decreases.
To purchase a replacement water filter:
- Visit your local dealer or distributor
- Search using "water filter" on lg.com
- Use replacement cartridge: LT1000P, LT1000PC, LT1000PCS or ADQ747935**
1. Remove the door bin.

2. Remove the disposable water filter.

NOTE:
3. Replace with a new water filter. Insert the new filter into the filter head and rotate it clockwise until the arrow on the new filter lines up with the arrow on the filter head. Swing the filter back into the compartment.

4. Replace the door bin.
5. After changing the filter, press and hold the Water Filter button for three seconds to reset the indicator light.
6. After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system.
NOTE: Do not dispense the entire 2.5 gallon amount continuously. Press and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
CAUTION: LG strongly recommends that you use LGauthorized water filters to prevent water quality issues, water leakage and appliance malfunction.
Q: What are the best temperature settings for my refrigerator and freezer?
A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings in the display change.
Q: How do I set the refrigerator and freezer temperatures?
A: Continually press the Refrigerator or Freezer button on the control panel until the desired temperature appears. The numbers will cycle from highest to lowest and then return to the highest again with continuous pressing.
Q: Why do I hear a buzzing noise from my refrigerator periodically?
A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is turned on. If you do not have a water source attached to the back of the refrigerator you should turn the icemaker off.
Q: Why does the icemaker tray look crooked?
A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt. The change in position is to assist in the freezing process.
Q: My refrigerator is powered on and the controls are working, but its not cooling and the display shows OFF (see below). What is wrong?
A: The refrigerator is in Display Mode. The Display Mode disables all cooling in the refrigerator and freezer sections to conserve energy while on display in a retail store. When activated, OFF is displayed on the control panel and the display remains on for 20 seconds. With either refrigerator door opened, press the Ice Plus button 3 times consecutively while pressing the Refrigerator button. The control panel beeps and the temperature settings display to confirm that Display Mode is deactivated. Use the same procedure to activate Display Mode.

Review this section before calling for service; doing so will save you both time and money.
| Problem | Possible Cause & Solution |
|---|---|
| Refrigerator is not cooling or has no power. | A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit breaker has tripped. • Check the main electrical box and replace the fuse or reset the circuit breaker. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. • Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician. |
The refrigerator control is set to OFF (some models). • Turn the control ON. Refer to the Setting the Controls section for proper temperature settings. | |
Refrigerator is set to Demo Mode. • Demo Mode allows the lights and control display to work normally while disabling cooling, to save energy while the refrigerator is on the showroom floor. See the FAQs section of this manual for instructions on how to disable Demo Mode. | |
Refrigerator is in the defrost cycle. • During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed. | |
Refrigerator was recently installed. • It may take up to 24 hours for each compartment to reach the desired temperature. | |
Refrigerator was recently relocated. • If the refrigerator was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power. | |
| Cooling system runs too much. | Refrigerator is replacing an older model. • Modern refrigerators require more operating time but use less energy due to more efficient technology. |
Refrigerator was recently plugged in or power restored. • The refrigerator will take up to 24 hours to cool completely. | |
The door is opened often or a large amount of food / hot food was added. • Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.) | |
Doors are not closed completely. • Firmly push the doors shut. If they will not shut all the way, the "Doors will not close correctly or pop open" section in Troubleshooting. | |
Refrigerator is installed in a hot location. • The compressor will run longer under warm conditions. At normal room temperatures (70 °F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110 °F (43 °C). | |
Condenser / back cover is clogged. • Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area. | |
| Interior moisture buildup. | Doors are opened often or for long periods of time. • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. |
Doors are not closed correctly. • See the "Doors will not close correctly or pop open" section. | |
Weather is humid. • Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments. | |
Defrost cycle recently completed. • During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed. | |
Food is not packaged correctly. • Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost. | |
| Food is freezing in the refrigerator compartment. | Food with high water content was placed near an air vent. • Rearrange items with high water content away from air vents. |
Refrigerator temperature control is set incorrectly. • If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel section for more information. | |
Refrigerator is installed in a cold location. • When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperatures below 55 °F (13 °C). | |
| Refrigerator or Freezer section is too cold. | Incorrect temperature control settings. • If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel for more information. |
| Frost or ice crystals form on frozen food (inside of sealed package). | Condensation from food with a high water content has frozen inside of the food package. • This is normal for food items with a high water content. |
Food has been left in the freezer for a long period of time. • Do not store food items with high water content in the freezer for a long period of time. | |
| Frost or ice crystals form on frozen food (outside of package). | Door is opened frequently or for long periods of time. • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings. |
Door is not closing properly. • Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting. | |
| Refrigerator or Freezer section is too warm. | Refrigerator was recently installed. • It may take up to 24 hours for each compartment to reach the desired temperature. |
The air vents are blocked. Cold air circulates from the freezer to the fresh food section and back again through air vents in the wall dividing the two sections. • Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow. Rearrange items to allow air to flow throughout the compartment. | |
Doors are opened often or for long periods of time. • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. | |
Unit is installed in a hot location. • The refrigerator should not be operated in temperatures above 110 °F (43 °C). | |
A large amount of food or hot food was added to either compartment. • Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect. | |
Doors are not closed correctly. • See the "Doors will not close correctly or pop open" section in the Troubleshooting. | |
Temperature control is not set correctly. • If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize. | |
Defrost cycle has recently completed. • During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed. |
| Problem | Possible Cause & Solution |
|---|---|
| Icemaker is not making ice. | Refrigerator was recently installed or icemaker recently connected. • The icemaker begins producing ice approximately 48 hours after the appliance is initially installed. The first batches of ice may not be round and clear. |
| Icemaker is not making enough ice. | In 3 ICE mode (default setting), the Craft Ice icemaker produces 1 batch of round ice about every 24 hours. • For more ice, select the 6 ICE mode. |
| Problem | Possible Cause & Solution |
|---|---|
| Icemaker is not making enough ice. | Demand exceeds ice storage capacity. • The icemaker will produce approximately 70-184 cubes in a 24 hour period. |
House water supply is not connected, valve is not turned on fully, or valve is clogged. • Connect the refrigerator to a cold water supply with adequate pressure and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber. | |
Water filter has been exhausted. • Replacing the water filter is recommended: - Approximately every six months. - When the water filter indicator turns on. - When the water dispenser output decreases. - When the ice cubes are smaller than normal. | |
Low house water supply pressure. • The water pressure must be between 20 and 120 psi (138 and 827 kPa) on models without a water filter and between 40 and 120 psi (276 and 827 kPa) on models with a water filter. If the problem persists, it may be necessary to contact a plumber. | |
Reverse osmosis filtration system is used. • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. (Refer to the Connecting the Water Line section.) | |
Tubing connecting refrigerator to house supply valve is kinked. • The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks. | |
Doors are opened often or for long periods of time. • If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently. | |
Doors are not closed completely. • If the doors are not properly closed, ice production will be affected. See the "Doors will not close correctly or pop open" section in Parts & Features T roubleshooting for more information. | |
The temperature setting for the freezer is too warm. • The recommended temperature for the freezer compartment for normal ice production is 0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected. | |
| Icemaker is not making ice | Refrigerator was recently installed or icemaker recently connected. • It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. |
Icemaker is not turned on. • Locate the icemaker ON/OFF and confirm that it is turned on. | |
The ice detecting sensor is obstructed. • Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make sure that the sensor area is clean at all times for proper operation. | |
The refrigerator is not connected to a water supply or the supply shutoff valve is not turned on. • Connect the refrigerator to the water supply and turn the water shutoff valve fully open. | |
Icemaker shutoff (arm or sensor) obstructed. • If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. | |
Reverse osmosis water filtration system is connected to your cold water supply. • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. (Refer to the Connecting the Water Line section.) | |
| Ice has bad taste or odor. | Water supply contains minerals such as sulfur. • A water filter may need to be installed to eliminate taste and odor problems. NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste in all water supplies. |
Icemaker was recently installed. • Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new supply. | |
The food has not been stored properly in either compartment. • Rewrap the food. Odors may migrate to the ice if food is not wrapped properly. | |
The interior of the refrigerator needs to be cleaned. • See the Maintenance section for more information. | |
The ice storage bin needs to be cleaned. • Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it. | |
| Icemaker is making too much ice. | Icemaker shutoff (arm/ sensor) is obstructed. • Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation. |
| Ice is not dispensing. | Unable to hear the sound of ice coming out? • In the control panel, select the modes for cubed ice and crushed ice alternately to dispense the ice. |
Doors are not closed completely. • Ice will not dispense if any of the refrigerator doors are left open. | |
Infrequent use of the dispenser. • Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/ sticking together. If they are, break up the ice cubes to allow for proper operation. | |
The delivery chute is clogged with frost or ice fragments. • Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup. | |
The dispenser display is locked. • Press and hold the Lock button for three seconds to unlock the control panel and dispenser. | |
Ice bin is empty. • It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not obstructed. Once the ice supply in the bin has been completely exhausted, it may take up to 90 minutes before additional ice is available, and approximately 24 hours to completely refill the bin. |
| Problem | Possible Cause & Solution |
|---|---|
| Water is dispensing slowly. | Water filter has been exhausted. • Replacing the water filter is recommended: - Approximately every six months. - When the water filter indicator turns on. - When the water dispenser output decreases. - When the ice cubes are smaller than normal. |
Reverse osmosis filtration system is used. • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. If the problem persists, it may be necessary to contact a plumber. | |
Low house water supply pressure. • The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter. If the problem persists, it may be necessary to contact a plumber. | |
| Water is not dispensing. | New installation or water line recently connected. • Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. |
The dispenser panel is locked. • Press and hold the Lock button for three seconds to unlock the control panel and dispenser. | |
The dispenser is not set for water dispensing. • The dispenser can be set for ice or water. Make certain that the control panel is set for the proper operation. Press the Water button on the control panel to dispense water. | |
Refrigerator or freezer doors are not closed properly. • Water will not dispense if any of the refrigerator doors are left open. | |
Water filter has been recently removed or replaced. • After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. | |
Tubing connecting refrigerator to house supply valve is kinked. • The tubing can kink when the refrigerator is moved during installation or cleaning. Resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks. | |
The house water supply is not connected, the valve is not turned on fully, or the valve is clogged. • Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber. | |
| Dispensing warm water. | Refrigerator was recently installed. • Allow 24 hours after installation for the water storage tank to cool completely. |
The water dispenser has been used recently and the storage tank was exhausted. • Depending on your specific model, the water storage capacity will range from approximately 20 to 30 oz. | |
Dispenser has not been used for several hours. • If the dispenser has not been used for several hours, the first glass dispensed may be warm. Discard the first 10oz. | |
Refrigerator is connected to the hot water supply. • Make sure that the refrigerator is connected to a cold water pipe. WARNING: Connecting the refrigerator to a hot water line may damage the icemaker. | |
| Water has bad taste or odor. | Water supply contains minerals such as sulfur. • A water filter may need to be installed to eliminate taste and odor problems. |
Water filter has been exhausted. • Replacing the water filter is recommended: - Approximately every six months. - When the water filter indicator turns on. - When the water dispenser output decreases. - When the ice cubes are smaller than normal. | |
Refrigerator was recently installed. • Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. |
| Problem | Possible Cause & Solution |
|---|---|
| Doors will not close correctly or pop open. | Food packages are blocking the door open. • Rearrange food containers to clear the door and door shelves. |
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position. • Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions. See the Operation section for more information. | |
The doors were removed during product installation and not properly replaced. • Remove and replace the doors according to the Removing and Replacing Refrigerator Handles and Doors section. | |
Refrigerator is not leveled properly. • See Door Alignment in the Refrigeration Installation section to level refrigerator. | |
| Doors are difficult to open. | The gaskets are dirty or sticky. • Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning. |
Door was recently closed. • When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily. | |
| Refrigerator wobbles or seems unstable | Leveling legs are not adjusted properly. • Refer to the Leveling and Door Alignment section. |
Floor is not level. • It may be necessary to add shims under the leveling legs or rollers to complete installation. | |
| Lights do not work. | LED interior lighting failure. • The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician. |
| Refrigerator has an unusual odor. | The Air Filter may need to be set to the MAX setting or replaced. • Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter may need to be replaced. See the Replacing the Air Filter section for replacement instructions. |
| The interior of the refrigerator is covered with dust or soot. | The refrigerator is located near a fire source, such as a fireplace, chimney, or candle. Make sure that the refrigerator is not located near a fire source, such as a fireplace, chimney or candle. |
| Problem | Possible Cause & Solution |
|---|---|
| Clicking | The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off. • Normal Operation |
| Rattling | Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator. • Normal Operation Refrigerator is not resting solidly on the floor. • Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door Alignment section. Refrigerator with linear compressor was jarred while running. • Normal Operation |
| Whooshing | Evaporator fan motor is circulating air through the refrigerator and freezer compartments. • Normal Operation Air is being forced over the condenser by the condenser fan. • Normal Operation |
| Gurgling | Refrigerant flowing through the cooling system. • Normal Operation |
| Popping | Contraction and expansion of the inside walls due to changes in temperature. • Normal Operation |
| Sizzling | Water dripping on the defrost heater during a defrost cycle. • Normal Operation |
| Vibrating | If the side or back of the refrigerator is touching a cabinet or wall, some of the normal vibrations may make an audible sound. • To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet. |
| Dripping | Water running into the drain pan during the defrost cycle. • Normal Operation |
| Pulsating or high-pitched sound | Your refrigerator is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or high-pitched sound. • Normal Operation |
| Problem | Possible Cause & Solution |
|---|---|
| Trouble connecting appliance and smartphone to Wi- Fi network | The password for the Wi-Fi network was entered incorrectly. • Delete your home Wi-Fi network and begin the registration process again. |
Mobile data for your smartphone is turned on. • Turn off the Mobile data on your smartphone before registering the appliance. | |
The wireless network name (SSID) is set incorrectly. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) | |
The router frequency is not 2.4 GHz. • Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. | |
The distance between the appliance and the router is too far. • If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater. |
Additionally, the document applies to other LG Electronics models: LRFDS3006*, LRFVS3006*, LRFXC2406*, LRFDS3016*, LRFXC2416*, LRFDC2406*