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Warranty Information
SURFboard® SB6183 DOCSIS 3.0® Cable Modem • User Guide
16
365-095-24153 x.1
Warranty Information
SURFboard SB6183 DOCSIS 3.0 Cable Modem
ARRIS Enterprises, Inc. (ARRIS)
Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized ARRIS retail
reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software,
will be free from defects in materials and workmanship under normal use, and (B) with respect to
Software, (i) the media on which the Software is provided will be free from defects in material and
workmanship under normal use, and (ii) the Software will perform substantially as described in its
documentation. This Limited Warranty to you, the original end user customer, continues (A) for
Software and the media upon which it is provided, for a period of ninety (90) days from the date of
purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a
period of one (1) year from the date of purchase from ARRIS or from an authorized ARRIS reseller. To
take advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS toll-free
phone number 1-877-466-8646. Technical support charges may apply. ARRIS’s sole and exclusive
obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or
Software that does not meet this Limited Warranty. All warranty claims must be made within the
applicable Warranty Period.
Cable Operator or Service Provider Arrangements: If you did not purchase this Product directly from
ARRIS or from a ARRIS authorized retail reseller, ARRIS does not warrant this Product to you, the end-
user. A limited warranty for this Product (including Software) may have been provided to your cable
operator or Internet Service Provider (“Service Provider”) from whom you obtained the Product. Please
contact your Service Provider if you experience problems with this Product.
General Information: The warranties described in this Section shall not apply: (i) to any Product
subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport,
improper storage, improper use or application, improper installation, improper testing or unauthorized
repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary
use, and do not affect the performance or use of the Product. ARRIS’s warranties apply only to a Product
that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product
identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone
else that the Software will perform error free or without bugs.
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY 3RD PARTIES.
EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”), THERE ARE NO
WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING
BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL
CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not
apply to you.
A
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