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Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand or is
calling the
wrong contact
when I want to
make a call.
• You may be using
the wrong voice
commands, OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in your
phonebook may be
very short and
similar, or they may
contain special
characters, OR
• Your phonebook
contacts may be
saved in CAPS.
• Review the phone voice
commands at the beginning of the
phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe Wilson”.
• The system works better if you
list full names, such as “Joe Wilson”
rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the system
does not recognize them.
• If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call J-A-K-E”.
AppLink issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
find any mobile
apps that are on
my phone.
• Your device may
not support the
AppLink feature,
OR
• The application
does not support
AppLink., OR
• If you have an
iPhone, it may not
be plugged in, OR
• Your phone may
not be paired or
connected.
• Check the website for compatible
devices and applications.
• Make sure your device is paired
and connected. If you have an
iPhone, make sure it is plugged in
using the USB and that the
application is running in the
foreground.
SYNC® 425
2014 Expedition (exd)
Owners Guide gf, 1st Printing, June 2013
USA (fus)
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