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Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand what
I am saying.
• You may be using
the wrong voice
commands, OR
• You may be
speaking too soon
or at the wrong
time.
• Review the Phone voice
commands and the Media voice
commands at the beginning of their
respective sections.
• Be aware that SYNC’s
microphone is either in your rear
view mirror or in the headliner just
above the windshield.
SYNC does not
understand the
name of a song
or artist.
• You may be using
the wrong voice
commands, OR
• You may not be
saying the name
exactly as it is
saved, OR
• The system may
not be reading the
name the same way
you are saying it.
• Review the media voice
commands at the beginning of the
media section.
• Say the song or artist exactly as
listed. If you say, “Play Artist
Prince”, the system does not play
music by Prince and the Revolution
or Prince and the New Power
Generation.
• Make sure you are saying the
complete title, such as “California
remix featuring Jennifer Nettles”.
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
• Do not use special characters in
the title as the system does not
recognize them.
424 SYNC®
2014 Expedition (exd)
Owners Guide gf, 1st Printing, June 2013
USA (fus)
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