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Solutions to common problems •BEFOREYOUCALL
Problem Solution
Scratches or abrasions on cooktop
surface.
• Coarse particles such as salt or sand between cooktop and utensils
can cause scratches. Be sure cooktop surface and bottoms of utensils
are clean before usage. Small scratches do not affect cooking and will
become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been
used. See “Cooktop Cleaning” and “Cooktop Maintenance” in the Care
and Cleaning section of this Use & Care Guide.
• Cookware with rough bottom has been used. Use smooth, at-bottomed
cookware.
Metal marks on the cooktop. • Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Use a ceramic-glass cooktop cleaning creme to
remove the marks. See “Cooktop Cleaning and Maintenance” in the Care
& Cleaning section.
Brown streaks or specks on cooktop
surface.
• Spillovers are cooked onto ceramic surface. Use razor blade scraper to
remove soil. See “Cooktop Cleaning” and “Cooktop Maintenance” in the
Care & Cleaning section.
Areas of discoloration with metallic sheen
on cooktop surface.
• Mineral deposits from water and food. Remove using a ceramic-glass cooktop
cleaning creme. Use cookware with clean, dry bottoms.
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