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17
www.napoleongrills.com
N415-0273-AU JAN 24.19
Problem Possible Causes Soluon
Burners will not cross
light each other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside
surfaces.
This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that ake o.
Regular cleaning will prevent this. See cleaning
instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer
in venturi tube.
Universal Liqueed
Petroleum Gas regulator in
“low ow” state.
Check gas level in Universal Liqueed
Petroleum Gas cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Infrared burner (if
equipped) ashes
back (during operaon
the burner abruptly
makes a loud “whoosh”
sound, followed by a
connuous blow-torch
type sound and grows
dim.)
Ceramic les overloaded
with grease drippings and
build-up. Ports are clogged.
Burner overheated due to
inadequate venlaon (too
much grill surface covered by
griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding
the ceramic le, or a weld
failure in the burner housing.
Turn burner o and allow to cool for at least
two minutes. Relight burner and burn on high
for at least ve minutes or unl the ceramic
les are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner o and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
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