Is there a No gap mount for this tv?

Yes, this is included with the TV

Can i mounted the tv with the no gap mount on a stacked slate fireplace? the stacked slate is varying and it is not a flat smooth area.

The no gap mount will likely have gaps if mounted on the varying surface you describe. We suggest you may want to consult with a contractor with experience mounting TVs on slate or stone surfaces.

Does the wall mount rotate from landscape to portrait?

The No Gap Wall Mount included with the TV has no ability to rotate.

is alexa built in to all frame tv or just the ones on Amazon

Alexa is an included feature on many Samsung TVs, but not all of them, and has nothing to do with being sold on Amazon.

Samsung QN65LS03TAFXZA 65" Class The Frame QLED 4K UHD HDR User Manual

E-MANUAL

Thank you for purchasing this Samsung product.

To receive more complete service, please register your

product at

www.samsung.com

Model Serial No.

To directly go to the page that provides instructions on

how to use the manual for visually impaired users, select

the Learn the Menu Screen link below.

“Learn the Menu Screen

” Link

Contents

Guide

Connections

Connection Guide

6 Connecting an Antenna

Connecting to the Internet

10 Screen Sharing (Smart View) with your Mobile Device

13 Connection Cables for External Devices

15 Switching between external devices connected to the TV

17 Connection Notes

Remote Control and Peripherals

About the Samsung Smart Remote

23 About the Samsung Smart Remote (The Frame)

26 About the Samsung Smart Remote (The Sero)

29 Connecting the Samsung Smart Remote to the TV

30 Controlling External Devices with a Samsung Remote

Control - Using the Universal Remote

Using Anynet+ (HDMI-CEC)

Controlling the TV with a Keyboard, Mouse, or Gamepad

34 Entering Text using the On-Screen Virtual Keyboard

Smart Features

36 Using Smart Hub

Using a Samsung account

Using the Ambient Mode

Using Remote Access

Using the Apps Service

Using the Gallery App

Using the SmartThings App

Using the e-Manual

Using the Internet

Playing pictures/video/music

Using Bixby

TV Viewing

75 Using the Guide

Recording Programs

Setting Up a Schedule Viewing

Using Timeshift

82 Buttons and functions available while recording a program

or Timeshift

84 Using the Channel List

85 Editing Channels

86 Using a Personal Favorites List

TV-Viewing Support Functions

Picture and Sound

Using the Intelligent Mode

92 Adjusting the Picture Quality

94 Setting the Viewing Environment for External Devices

96 Changing the Picture Size and Position

Conguring a Sound Mode and Expert Settings

Using the Sound Support Functions

System and Support

101 Using the Time Functions and the Timers

104 Using the Auto Protection Time and Energy Saving

Functions

105

Updating the TV's Software

106

Audio and Video Functions for the Visually or Hearing

Impaired

112

Using the Voice Recognition feature

113

Using Other Functions

Precautions and Notes

115 Before Using the Recording and Timeshift Functions

117 Read Before Using Apps

118 Read Before Using the Internet Function

120 Read Before Playing Photo, Video, or Music Files

128 Read After Installing the TV

129 Supported Resolutions for UHD Input Signals

130 Resolutions for Input Signals supported by Q800T series or

higher

131

Supported Resolutions for FreeSync(VRR)

132

Read Before Connecting a Computer (Supported

Resolutions)

135 Supported Resolutions for Video Signals

137 Supported Resolutions for HDBT

138 Read Before Using Bluetooth Devices

139

Blocking programs based on their TV Rating

142

Licenses

Troubleshooting

Picture Issues

143

Testing the picture

Sound and Noise Issues

147 Testing the sound

Channel and Broadcast Issues

External Device Connectivity Issues

Network Issues

Anynet+ (HDMI-CEC) Issues

Remote Control Issues

Recording Issues

Apps

Media Files

Voice Recognition Issues

Other issues

Diagnosing TV operational issues

Getting Support

163

Getting support through Remote Management

163

Finding the contact information for service

163 Requesting service

Establishing a wireless Internet connection

Settings General Network Open Network Settings Wireless

Make sure that you have the wireless access point's SSID (name) and password settings before attempting to

connect. The network name (SSID) and security key are available on the wireless access point's conguration

screen. See the wireless access point's user manual for more information.

Wireless Connection

Select your wireless network.

Refresh

Manage Saved Networks

The image on your TV may differ from the image above depending on the model and geographical area.

If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).

If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or

PBC button on your access point within 2 minutes. The TV will connect automatically.

To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press

the Select button.

- 8 -

Checking the Internet connection status

Settings General Network Network Status Try Now

View the current network and Internet status.

Resetting Your Network

Settings General Network Reset Network Try Now

Restore the network settings to the factory default.

Turning on the TV with a mobile device

Settings General Network Expert Settings Power On with Mobile

You can turn on the TV using a mobile device connected to the same network as the TV.

This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay

function.

Connecting an IP control device to the TV

Settings General Network Expert Settings IP Remote

You can connect an IP control device to the TV remotely to manage your IP device.

To use this function, Power On with Mobile must be turned on.

Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if

an authorized third-party custom controller is installed and congured specically for a Samsung TV and if your Wi-Fi

network is password protected.

This function may not be supported depending on the model.

Changing the name of the TV

Settings General System Manager Device Name Try Now

You can change the name of the TV on the network. Select User Input at the bottom of the list and change the

name.

- 9 -

Cable name Image Description

DVI

HDMI

DVI to HDMI cables can transmit only digital video signals and not

audio signals. We recommend that you use HDMI to HDMI cables.

Optical

Optical cables are used to transmit audio signals to external

speakers with low signal loss.

Optical cables do not transmit video signals.

Component

Component cables transmit analogue signals.

The video signal is separated and transmitted to the red, green, and

blue terminals to provide HD (1080i) pictures. The audio signal is

transmitted to the red and white terminals.

Composite

Composite cables transmit analogue signals.

The video signal is transmitted to the yellow terminal, and the audio

signal is transmitted to the red and white terminals.

Available connection cables may differ depending on the model or geographical area.

- 14 -

Switching between external devices connected to the TV

You can switch between TV programs and the content of external devices.

Source

When you select a connected external device on the Source screen, the output of the selected device is displayed on

the TV's screen.

To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,

connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically

switched to the output of the device or you can congure universal remote control for the device automatically. For more

information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."

When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media

content listed on the device.

This function may not be supported depending on the device and geographical area.

Editing the name and icon of an external device

Source

You can change the port name for a connected external device or add it to the Home Screen.

Sources

Universal Remote

Edit

Information

Add to Home

Source

The image on your TV may differ from the image above depending on the model and geographical area.

Move the focus to a connected external device.

Press the up directional button. The following functions become available:

Available functions may differ depending on the port type.

- 15 -

1.Universal Remote

You can control external devices connected to the TV using a Samsung remote control. To control external devices,

This function may not be supported depending on the model or geographical area.

For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal

Remote."

2.Edit

You can rename the input ports and change the device icons.

3.Information

You can view detailed information about an external device.

4.Add to Home

You can add the port of an external device to the Home Screen for quick switching.

Using additional functions

You can use the following features on the Source screen.

• Remote Access

Use the TV to access your PC via remote PC or Screen Sharing (Wireless).

For more information, refer to "Using Remote Access."

• Connection Guide

Displays device connection instructions.

For more information, refer to "Connection Guide."

• Universal Remote

Lets you register external devices to your Samsung remote control and control them using the Remote.

This function may not be supported depending on the model or geographical area.

For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal

Remote."

- 16 -

Connection notes for audio devices

• For better audio quality, it is a good idea to use an AV receiver.

• If you connect an external audio device using an optical cable, the Sound Output setting is automatically

changed to the connected device. However, to make this happen, you must turn on the external audio device

before connecting the optical cable. To manually change the Sound Output setting, do one of the following:

– Use the Quick Settings screen to change to the connected device:

Use the Select button to select Optical on the Sound Output menu. (

Settings up directional

button Sound Output).

– Use the Settings screen to change to the connected device:

Select Optical on the Sound Output menu. (

Settings Sound Sound Output).

Refer to the sound bar's user manual when connecting it to the TV.

• An unusual noise coming from a connected audio device while you are using it may indicate a problem with the

audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.

• Digital audio is only available with 5.1 channel broadcasts.

Connection notes for computers

• For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)."

• If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same

network.

• When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage

system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example,

if the network has an NAS (Network-Attached Storage) device.

- 18 -

Connection notes for mobile devices

• To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring

or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile

device's user manual.

• To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile

device supports Wi-Fi Direct function, refer to the mobile device's user manual.

• The mobile device and your Smart TV must be connected to each other on the same network.

• Use AirPlay if you are an iPhone or iPad user. For more information, refer to

Source Connection Guide

Smartphone Apple AirPlay.

This function may not be supported depending on the model.

• The video or audio may stop intermittently, depending on network conditions.

• When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage

system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example,

if the network has an NAS (Network-Attached Storage) device.

- 19 -

Remote Control and Peripherals

You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease

of use.

About the Samsung Smart Remote

Learn about the buttons on the Samsung Smart Remote.

- 20 -

Button Description

(Play/pause)

When pressed, the playback controls appear. Using these controls, you can control the media

content that is playing.

(Volume)

Move the button up or down to adjust the volume. To mute the sound, press the button. When

pressed for 1 second or more, the Accessibility Shortcuts appears.

(Channel)

Move the button up or down to change the channel. To see the Guide screen, press the button.

Press and hold the button up or down to quickly change the channel.

(Launch app button)

Launch the app indicated by the button.

Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless

environmental conditions.

The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.

To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you

must congure universal remote control for the device. For more information, refer to "Controlling External Devices with a

Samsung Remote Control - Using the Universal Remote."

To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect

the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-CEC)."

- 25 -

Controlling External Devices with a Samsung Remote Control - Using the

Universal Remote

Control the TV and connected external devices with a Samsung remote control.

Source Universal Remote

You can control external devices connected to the TV using a Samsung remote control. To control external devices,

This function may not be supported depending on the model or geographical area.

You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control

without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)."

Specic external devices connected to the TV may not support the universal remote feature.

Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be

transmitted improperly.

The TV memorizes both the external device and its connection port (HDMI 1, HDMI 2, etc.).

If you have difculty controlling external devices with the Universal Remote, try adjusting the positions of the external

devices.

This function may not operate properly depending on the TV installation environment and the features of external devices.

- 30 -

Smart Features

You can enjoy various apps with Smart Hub.

Using Smart Hub

View descriptions of Smart Hub's basic functions.

From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or

listen to music stored on external storage devices, and perform more functions.

Some Smart Hub services are paid services.

To use Smart Hub, the TV must be connected to the Internet.

Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.

Smart Hub service outages can be caused by disruptions in your Internet service.

To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.

Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &

Privacy by navigating to Settings Terms & Privacy. Try Now

If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select

Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub).

- 36 -

Displaying the Home Screen

Press the button.

Sources

TV HDMI 1 USB

Remote Access

Connection Guide

Universal Remote

Source

The image on your TV may differ from the image above depending on the model and geographical area.

On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be

moved or deleted from the screen.

1. Settings

When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can

quickly set frequently used functions by clicking the icons.

• e-Manual

You can open the user manual embedded in your TV.

• Intelligent Mode

In Intelligent Mode, the TV recognizes and analyzes the surroundings, noise, content, and usage patterns to

provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To set detailed

options, press the up directional button, and then select Intelligent Mode Settings.

This function is supported only in QLED TV (except for Q60T model), The Frame, The Serif, The Sero and The Terrace.

For more information, refer to "Using the Intelligent Mode."

- 37 -

• Color Tone

You can select a color tone suitable for your viewing preferences. To change to a color tone that you want,

press the Select button.

• Picture Clarity

You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button.

To set the detailed options, press the up directional button, and then select Picture Clarity Settings.

• Digital Output Audio Format

You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI

(eARC) for external devices that support the Dolby Digital+ format.

• Device Care

You can run Device Care to diagnose and optimize your TV. Device Care can also check and optimize the TV's

storage. If any problem is found, the TV can call for technical support.

• All Settings

Display the Settings menu.

This function may not be supported depending on the model or geographical area.

2. Source

You can select an external device connected to the TV.

For more information, refer to "Switching between external devices connected to the TV."

3. Search

You can search for channels, programs, movie titles, and apps from Smart Hub.

To use this feature, the TV must be connected to the Internet.

4. Apps

You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding

apps on your TV.

To use this feature, the TV must be connected to the Internet.

For more information, refer to "Using the Apps Service."

- 39 -

5. Ambient Mode

You can enhance your living space with decorative content that matches the surroundings or view essential real-

time information, such as weather, time, and news, on the TV screen when you are not watching TV.

To return to the TV mode, press the button in Ambient Mode. To shut off the TV, press the button.

If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.

This function may not be supported depending on the model.

For more information, refer to "Using the Ambient Mode."

6.Home

This menu appears rst when you press the button. Then you can quickly access Samsung Account, Notication,

or Privacy Choices.

• Samsung Account

Go to the Samsung Account screen to create a new account or sign out of your account.

For more information, refer to "Using a Samsung account."

• Notication

You can view a list of notications for all events that occur on your TV. A notication appears on the screen

when it is time to schedule viewing, schedule recording, or when an event occurs on a registered device.

If you move the focus to Notication, and then press the Select button, a notication window appears on the

right and the following functions are available:

–

Delete All

You can delete all your notifications.

– Settings

You can select services you want to be notified about.

When you select Allow sound, notifications are displayed with a notification sound.

• Privacy Choices

You can view and set the privacy policy for Smart Hub and various other services.

- 40 -

Move

Remove

The image on your TV may differ from the image above depending on the model and geographical area.

8.Moving an item on the Home Screen

Move the focus to the app you want to move, press and hold the Select button on the remote control, and then

select Move in option menu. Move the app to the desired position by pressing the left or right directional button,

and then press the Select button. The selected app is moved on the Home screen.

In the region that does not support the Universal Guide, press the down directional button on the remote control.

9.Removing an item on the Home Screen

Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then

select Remove in option menu. The selected app is deleted.

You can add the apps you want to use often to the Home Screen using Apps. To add your favorite apps to the Home Screen,

refer to "Managing installed apps."

- 42 -

Launching Smart Hub automatically

Settings General Smart Features Autorun Smart Hub Try Now

When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.

You can turn this function on or off. Press the Select button at the current menu.

Launching the last used app automatically

Settings General Smart Features Autorun Last App Try Now

If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this

function on or off. Press the Select button at the current menu.

This function may not be supported depending on the app.

Testing Smart Hub connections

Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now

Resetting Smart Hub

Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now

You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000." You can set the PIN in

Settings General System Manager Change PIN.

- 43 -

1.Function and content preview

When you select a category at the bottom of the screen, a preview of available functions and content appears here.

To view detailed information about a content item, move the focus to it, and then press the up directional button.

2. Ambient Settings

You can congure the following Ambient Mode settings:

Available settings may differ depending on the model.

• Auto Brightness

Changes the auto brightness setting for Ambient Mode.

When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the

surrounding light level.

• Sleep After

Sets the time when the Ambient Mode screen turns off automatically.

If there is no remote control input for the set time, the screen goes off.

• Reset All Photos

Resets the photos imported from your mobile device or Samsung Cloud.

This function may not be supported depending on the model.

3. TV

You can enter the TV viewing screen.

4.Selecting a content category

You can select your preferred content and background for the Ambient Mode screen.

You can use the SmartThings app on your mobile device to select the desired content and then change the settings.

Available content categories may differ depending on the model or geographical area.

The Sero does not support the following functions in the SmartThings app on your mobile device.

• Routine

Enjoy a range of routines, each displaying content to suit each part of your day or create your very own routines

via the SmartThings app.

- 47 -

Using Cloud Service

You can access the cloud service by selecting the cloud service icon added to Remote Access.

The screen on the web page may differ from that of a computer.

You can copy or paste any text. Some image formats are supported.

For easy and secured login in Cloud Service, Remote Access Pass is additionally supported as well as Samsung Pass.

Setting Samsung Pass or Remote Access Pass.

Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser

(Additionally select Ofce 365 or Add Cloud Service) Internet Menu Settings.

Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on

mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely

stored on your TV.

However, the log in to Remote Access Pass may not work depending on the site policy.

To securely access the cloud service, you can use the browser's automatic shutdown or clear the history logs.

Before accessing the cloud service, refer to "Read Before Using the Internet Function."

The cloud service supports the following keyboard shortcuts:

• F1: Returns to Remote Access's Home screen.

• F8: Mutes the sound.

• F9/F10: Adjusts the volume.

• F11: Switches between full screen or default screen.

- 54 -

Managing installed apps

Select Settings on Apps. You can manage installed apps.

Settings

Auto Update : ON

Delete

Add to Home

Lock

Move

Reinstall

View Details

The image on your TV may differ from the image above depending on the model and geographical area.

1.Removing an app

Select an app to delete.

Select Delete.

The selected app is deleted.

Ensure that the related app data is also removed when you remove an app.

Standard apps cannot be uninstalled.

2.Adding apps to the Home Screen

Select an app to add.

Select Add to Home.

After the Home Screen appears, move the selected app to the desired location.

Press the Select button.

The selected app is added to the Home Screen.

If the selected app is already added to the Home Screen, this function is disabled.

- 57 -

e-Manual

Internet

Surf the Internet on your TV.

Before using the Internet, refer to "Read Before Using the Internet Function."

Words in blue (e.g., Internet) indicate a menu item.

The image on your TV may differ from the image above depending on the model and geographical area.

6. (Try Now)

Allows you to access the corresponding menu item and try out the feature right away.

(Link)

Access an underlined topic referred to on an e-Manual page immediately.

- 63 -

Playing pictures/video/music

Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.

Source Connected Device Try Now

Samsung USB

Filter By : All

Sort By : Title

Options

The image on your TV may differ from the image above depending on the model and geographical area.

You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.

You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer

to "Read Before Playing Photo, Video, or Music Files."

Backup important les before connecting a USB device. Samsung is not responsible for damaged or lost les.

You can use the following functions on the media content list screen of a storage device.

1.Filter By

Filters the media content by type of media.

- 65 -

Learning about the Explore Bixby Screen

Explore Bixby

You can say something like:

All Services

The image on your TV may differ from the image above depending on the model and geographical area.

1. My Prole

Go to the My Prole screen to create a new account or register a voice ID. When a voice ID is registered, you can log

in with your voice and see the icon that Bixby generated for your voice.

You can delete a voice ID after selecting My Prole. When the voice ID is deleted, its icon also disappears.

If you are signed out of your Samsung account, select My Prole to sign in.

2. Tutorials

The pop-up window on using Bixby appears.

3. Settings

You can change the settings for using Bixby.

These functions may not be supported depending on the geographical area.

These functions can be set in Bixby Voice settings ( Settings General Voice Bixby Voice settings).

• Language

You can change Bixby's language.

The languages of the TV and other apps will not change.

Bixby only supports some languages.

- 72 -

• Voice response

You can change or turn off Bixby's voice.

This function may not be supported depending on the language selected for Bixby.

• Voice Wake-up

You can congure this function to make Bixby respond to your voice. If Bixby does not respond to your voice,

turn on the Voice Wake-up function, and then try again ( Explore Now Settings Voice Wake-up).

The appropriate distance between user and the Samsung Smart Remote is 5 feet (1.5 m). For more information, refer to

"Voice Recognition Issues"

This function is not supported in TU8 series, Q60T, The Frame, The Serif, The Sero and The Terrace.

• Sound feedback

Play a sound when Bixby starts and stops listening.

• Privacy

You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.

4.Recommended commands

Displays recommended commands you can use to control the TV with Bixby given the current context.

If you do not want to see the recommended commands, set Voice Hint to Off ( Settings General Voice

Voice Hint).

5.All Services

You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move

to the desired command, and then press the Select button. You can operate the TV with various voice commands.

Read Before Using Bixby

• The supported voice interaction languages and features may differ depending on the geographical area.

• If the language set differs from the language of your country, some features are not available.

• Bixby is available only when the TV is connected to the Internet.

• Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.

- 73 -

TV Viewing

You can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite

channel lists.

Using the Guide

See an overview of each channel's program lineup.

Live TV Guide Try Now

Guide

Channel List

Recommended

The image on your TV may differ from the image above depending on the model and geographical area.

In the Guide, you can see the daily program schedules for each station, see program information, choose a program

to watch, and set up a schedule viewing or recording.

To view the Guide while watching TV, press the (Channel) button on the Samsung Smart Remote.

To see information about analog channels and use the analog channel functions of the Guide, you must nish the service

provider settings in initial setup.

To view the Guide, you must rst set the TV's clock ( Settings General System Manager Time Clock).

- 75 -

Setting up a schedule recording start

Live TV Recordings Settings

• Start Recording Early

You can set the time to start the recording earlier than the broadcast start time in the program guide.

• Continue Recording After

You can set the time to end the recording later than the broadcast end time in the program guide.

Setting Up a Schedule Viewing

Congure the TV to show a specic channel or program at a specic time and date.

The appears next to programs that have been congured for a scheduled viewing.

To set up a schedule viewing, you must rst set the TV's clock ( Settings General System Manager Time

Clock).

Using the schedule viewing options from the guide screen

On the Guide screen, select a program you would like to view, press and hold the Select button, and then select

Schedule Viewing in the pop-up menu that appears.

Using the schedule viewing options while watching a program

Press the Select button while watching TV. The Program Info window appears. Select a program that will be

broadcast using the left or right directional buttons. Press the Select button, and then select Schedule Viewing to

schedule viewing of that program.

- 80 -

Using schedule viewing to view programs at a specied time on a specied date

(U.S.A and Canada) Live TV Schedule Manager Add Viewing

(Other countries) Live TV Schedule Manager or Recordings Schedules Add Viewing

To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program

to view, and then select Save.

Check the current time in Settings General System Manager Time Clock.

This function may not be supported depending on the geographical area.

Setting the schedule Viewing Time

(U.S.A and Canada) Live TV Schedule Manager

(Other countries) Live TV Schedule Manager or Recordings Schedules

You can change scheduled viewing information or cancel scheduled viewings.

You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.

• Edit

You can set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be

set to up to 10 minutes before the program.

• Delete

You can delete scheduled viewings.

• View Details

You can view detailed information about scheduled viewings.

- 81 -

Using Timeshift

Play, pause, or rewind live TV.

You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function.

Try Now

To activate the Timeshift function while watching TV, press the button twice or press the button and then

select Timeshift, or press the button.

This function is not available in the U.S.A. and Canada.

This function may not be supported depending on the model or geographical area.

When the Timeshift function is running, some functions are not available in Settings Broadcasting.

To use Timeshift, you must connect a USB device for recording.

Read all precautions before using the Timeshift function. For more information, refer to "Before Using the Recording and

Timeshift Functions."

Buttons and functions available while recording a program or Timeshift

Review available buttons and functions of how they are used while recording a program or Timeshift.

This function is not available in the U.S.A. and Canada.

This function may not be supported depending on the model or geographical area.

The available buttons and functions may differ with the functions.

When you press the down directional button, the control bar appears and the following options are available:

• Pause, Play

You can use the following functions when the video is paused. Note that with the video paused, the TV does not

play audio.

– Slow Rewind or Slow Forward: Allows you to play the video slowly (1/8, 1/4, 1/2) backward or forward by

selecting the

or option. To increase the rewind or forward speed in slow mode up to 3 times, select

the option repeatedly. To return to normal speed, select the option.

When the Slow Rewind function is activated, you can view the difference between the current recording time and

the current rewind time.

- 82 -

• Jump Backward, Jump Forward

Press the up directional button to move the focus to the playback control bar, and then select the left or right

directional button in the playback control bar to move backward or forward by 10 seconds in the video.

When the Jump Backward function is activated, you can view the difference between the current recording time and the

current rewind time.

• Rewind / Fast Forward

This function is not available while you are watching a program that is currently being broadcast.

• Stop Recording / Stop Timeshift

Ends the recording or Timeshift function.

• Record

You can switch from the Timeshift function to the recording function. When switching to the recording function,

you can include the content recorded by the Timeshift function in the new recording.

This function is only available when the Timeshift function is running.

• Edit Recording Time

You can set for what period of time the program will be recorded.

This function is only available when a program is being recorded.

• Go to Live TV

Select to return to the current scenes of the program when the Timeshift function is playing its past scenes.

• Info

Displays the program info window of the program you are recording or time-shifting.

- 83 -

Editing Channels

Edit the channels stored on your TV.

Live TV Channel List Edit Channels

The Edit Channels screen contains the following icons:

– : A favorite channel

On the Edit Channels screen, you can select channels and use the following functions:

• Delete / Restore

After selecting a target channel to remove in Edit Channels, select Delete. Removed channels are not displayed

in the Channel List.

Select any deleted channels and then select Restore to restore the channels to the list.

• Rename Channel

After selecting a channel to change in Edit Channels, select Rename Channel to change the channel name.

You can rename only one channel at a time.

This function is only available for analog channels.

• Save and Exit

Saves and closes the Edit Channels screen.

- 85 -

Conguring advanced broadcasting audio settings

Settings Broadcasting Audio Options

Audio Options functions differently for analog and digital channels.

• Preferred Language

This is the language you will hear while watching TV if the language is included in the broadcast signal.

• Multi-Track Sound

You can select the multi-track sound function depending on broadcasting signal.

This function may not be supported depending on the model or geographical area.

Checking digital channel signal info and strength

Settings Support Device Care Self Diagnosis Signal Information Try Now

If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna

for increased signal strength and improved HD channel reception.

This function is only available for digital channels.

This function may not be supported depending on the geographical area.

- 89 -

– Adaptive Sound

Provides optimized sound quality by analyzing the viewing environment and the acoustic components of the

content.

This function is only available when the sound output of the TV is set to TV Speaker.

This function may not be supported by some modes or apps (e.g., Ambient Mode, Game Mode, and apps that control

the TV sound).

This function may not be supported depending on the model.

– Adaptive Volume

Automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume

usage history by time period to automatically adjust the volume when you use an app or switch to an external

input source.

This function is only available when the sound output of the TV is set to TV Speaker.

This function may not be supported by some apps or external devices.

This function's operation affects Auto Volume function, but it does not work the other way around.

This function operates based on your volume usage history, and may not operate if the volume usage history by time

period is insufficient.

The amount of difference made by this function does not exceed +/- 5 levels from the current volume, and this

function does not change the current volume if it exceeds 40.

- 91 -

Changing the Picture Size and Position

Change the picture size and position for your TV.

Changing the picture size settings

Settings Picture Picture Size Settings

• Picture Size Try Now

You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.

Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals."

• Fit to Screen Try Now

Fitting the picture to the screen.

This function may not be supported depending on the Picture Size setting.

This function may not be supported depending on the broadcast signals.

• Zoom and Position Try Now

Adjusting the picture size and/or position.

This function is available only if Picture Size is set to Custom.

To change the picture position on analog channels, first enlarge the picture and then change the position.

These functions may not be available on Samsung TV Plus and some applications.

- 96 -

Conguring a Sound Mode and Expert Settings

Change the Sound Mode and adjust Expert Settings.

Choosing a sound mode

Settings Sound Sound Mode Try Now

You can select the available sound mode that you prefer for a content type or your listening environment.

When an external device is connected, Sound Mode may change accordingly.

This function may not be supported depending on the model.

Conguring advanced sound settings

Settings Sound Expert Settings Try Now

You can personalize the sound quality by adjusting the following settings.

• Balance

Try Now

• Equalizer Try Now

This function is not available when the Adaptive Sound+ function is turned on.

This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify.

The name and properties of this function may appear differently depending on the connected external device.

• HDMI-eARC Mode

You can connect an audio device that supports eARC via HDMI-eARC. Muting occurs temporarily during device

connection.

• Digital Output Audio Format

Try Now

Select the digital audio output format. If you select the Auto option, the audio device outputs automatically in a

supported format.

If you select the Pass-Through option, audio data is output with no processing.

- 97 -

System and Support

You can congure system and support settings, such as clock, timers, energy usage and software updates.

Using the Time Functions and the Timers

Set the current time and use the timer function.

Settings General System Manager Time Try Now

You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV

anytime.

You must set the clock in the following cases:

• The power cable is disconnected and then connected.

• The Clock Mode is changed from Auto to Manual.

• The TV is not connected to the Internet.

• No broadcast signals are received.

Setting the clock automatically

Settings General System Manager Time Clock Clock Mode Auto

This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected

antenna.

The accuracy of the time information received may differ with the channel and signal.

If you get your TV signal from a cable broadcast receiver/set-top box or a satellite receiver/satellite set-top box connected

to an HDMI or Component port, you must set the current time manually.

- 101 -

Adjusting the clock for DST and time zone

Settings General System Manager Time Clock

Sets the right time by setting Daylight Savings Time (DST) and your local time zone.

• Time Zone

Selects your time zone.

This function is only available when the Clock Mode is set to Auto.

This function may not be supported depending on the model or geographical area.

• DST

Automatically adjusts for Daylight Saving Time (DST).

This function is only available when the Clock Mode is set to Auto.

Changing the current time

Settings General System Manager Time Clock Time Offset

Time Offset adjusts the time through a network connection.

This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal

broadcast signals, and the TV is connected to the Internet through a local area network.

- 102 -

Using the Auto Protection Time and Energy Saving Functions

Set the Auto Protection Time and reduce the TV's energy consumption.

Setting the Auto Protection Time

Settings General System Manager Auto Protection Time Try Now

Activate a screensaver when your TV displays a still image for 2 hours or more.

This function may not be supported in some viewing modes.

Reducing the energy consumption of the TV

Settings General Eco Solution Try Now

You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating.

• Ambient Light Detection Try Now

Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power

consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you

can select Minimum Brightness to manually adjust the minimum screen brightness.

This function is not available when the Adaptive Picture function is turned on.

• Minimum Brightness Try Now

When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV screen.

This function acts only when the value is less than the setting in Settings Picture Expert Settings

Brightness.

This function is not available when the Adaptive Picture function is turned on.

• Power Saving Mode Try Now

Adjust the brightness settings to reduce the TV's power consumption.

This function is not available when the Adaptive Picture function is turned on.

• Motion Lighting Try Now

Adjusts the brightness in response to on-screen movements to reduce power consumption.

This function is not available when the Adaptive Picture function is turned on.

• Auto Power Off Try Now

Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote

control are not used for the set period of time.

- 104 -

Updating the TV's Software

View your TV's software version and update it if necessary.

DO NOT turn off the TV's power until the update is complete. The TV will turn off and on automatically after

completing the software update. Video and audio settings may be reset to their defaults after a software

update.

Settings Support Software Update Try Now

Updating through the Internet

Settings Support Software Update Update Now Try Now

Updating from the Internet requires an active Internet connection.

Updating through a USB device

Settings Support Software Update Update Now

After downloading the update le from the Samsung website and storing it on a USB device, connect the USB

device to the TV to update.

To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update

package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.

Updating the TV automatically

Settings Support Software Update Auto Update Try Now

If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are

watching the TV. When the background update is completed, it is applied the next time the TV is turned on.

If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this

function disabled, use the Select button to turn it off.

This function may take a longer time if another network function is running concurrently.

This function requires an Internet connection.

- 105 -

Enlarging the font (for the visually impaired)

Settings General Accessibility Enlarge Try Now

You can enlarge the size of the font on the screen. To activate, set Enlarge to On.

Learning about the remote control (for the visually impaired)

Settings General Accessibility Learn TV Remote Try Now

This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control.

When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press

the button twice to exit Learn TV Remote.

This function is only available when Voice Guide is enabled.

Learning about the TV menu

Settings General Accessibility Learn Menu Screen Try Now

Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you

select.

This function is only available when Voice Guide is enabled.

- 109 -

Showing captions

Settings General Accessibility Caption Settings Try Now

Set Caption to On to watch programs with the captions displayed.

Captions are not displayed by programs that do not support captions.

This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or

Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.

Splitting the caption

Settings General Accessibility Caption Settings Separate Closed Caption

You can display the caption in the area separated from the broadcast screen.

Selecting the caption language

Settings General Accessibility Caption Settings Caption Mode

• Default / CC1 ~ CC4 / Text1 ~ Text4

Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV.

(Depending on the broadcast signal, the analog caption function may or may not work with digital channels.)

• Default / Service1 ~ Service6 / CC1 ~ CC4 / Text1 ~ Text4

Works with digital channels. These functions may not be available in digital caption mode depending on the

broadcast.

Setting the digital caption related options

Settings General Accessibility Caption Settings Digital Caption Options

You can change the font color, background color, size settings, and position, etc.

The foreground and background colors and opacity settings cannot be the same.

The Position function is activated only for programs that support broadcast captions.

- 110 -

Listening to the TV through Bluetooth devices (for the hearing impaired)

Settings General Accessibility Multi-output Audio

You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you

can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.

This function may not be supported depending on the model or geographical area.

When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. For more information, refer to

"Listening to the TV through Bluetooth devices."

Enlarging the sign language screen for the hearing impaired

Settings General Accessibility Sign Language Zoom Settings Try Now

You can zoom in the sign language screen when the program you are watching provides it. First, set Sign Language

Zoom to On, and then select Edit Sign Language Zoom to change the position and magnication of the sign

language screen.

Conguring the repeat settings for remote control buttons

Settings General Accessibility Remote Button Repeat Settings Try Now

You can congure the operation speed of the remote control buttons so that they slow down when you continually

press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.

App for the Visually Impaired (SeeColors App)

You can download SeeColors app in Apps.

This application helps color blind people feel rich colors on TV through a simple self-check. Through self-check,

colors are changed to be suitable so that each person can experience a richer view of colors.

When the SeeColors app is run, specic menus are disabled.

- 111 -

Precautions and Notes

You can get instructions and information that you must read after installation.

Before Using the Recording and Timeshift Functions

Read these instructions before using Recording and Timeshift.

Before using the recording and schedule recording functions

Recording and schedule recording are not supported in the U.S.A. and Canada.

Recording may not be supported depending on the model or geographical area.

• To set up a Schedule Recording, you must first set the TV's clock. Set the Clock.

–

Settings General System Manager Time Clock

• You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.

• Recordings are DRM-protected and therefore cannot be played back on a computer or on a different TV. In

addition, these files cannot be played back on your TV if its video circuit has been replaced.

• For a USB device for recording, it is recommended to use the USB hard disk that supports USB 2.0 or later and

5,400 rpm or higher. However, RAID-type USB hard drives are not supported.

• USB memory sticks are not supported.

• The total recording capacity may differ with the amount of available hard drive space and the recording quality

level.

• Schedule Recording requires at least 100 MB of free space on the USB storage device. Recording will stop if the

available storage space falls below 50 MB while recording is in progress.

• If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are

in progress, only the recording will stop.

• The maximum recording time is 720 minutes.

• Videos are played according to the TV settings.

• If the input signal is changed while recording is in progress, the screen will go blank until the change is made. In

this case, recording will resume, but the

button will not be available.

- 115 -

Read Before Using Apps

Read this information before using Apps.

• If you want to download new apps using Apps, first sign in to your Samsung account.

• Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content,

certain features, applications, and services may not be available on all devices or in all territories. Visit

http://www.samsung.com for more information on specific device information and content availability. Services

and content availability are subject to change without prior notice.

• Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services caused by the

service provider for any reason.

• Application services may be provided in English only and available content may differ with the geographical

area.

• For more information about applications, visit the applicable service provider's website.

• An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate

automatically depending on the network environment. If this occurs, check your Internet connection and try

again.

• Application services and updates may become unavailable.

• Application content is subject to change by the service provider without prior notice.

• Specific services may differ with the version of the application installed on the TV.

• An application's functionality may change in future versions of the application. If this occurs, run the

application's tutorial or visit the service provider's website.

• Depending on the service provider's policies, certain applications may not support multitasking.

- 117 -

Read before setting up a wireless Internet connection

Precautions for wireless Internet

• This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Video files stored on a device

connected to the TV via a Home Network may not play back smoothly.

Q950T, Q900T series supports the IEEE 802.11 a /b /g /n /ac /ax communication protocols.

For models other than the Q950T and Q900T series, Samsung recommends using IEEE 802.11n.

• To use wireless Internet, the TV must be connected to a wireless access point or modem. If the wireless access

point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network.

• Select a channel that is not currently being used by the wireless access point. If the channel set is currently

being used by the wireless access point to communicate with another device, the result is usually interference

and/or a communications failure.

• Most wireless networks have an optional security system. To enable a wireless network's security system, you

need to create a password using characters and numbers. This password is then needed to connect to a security-

enabled access point.

Wireless security protocols

The TV only supports the following wireless network security protocols. The TV cannot connect to non-certied

wireless access point.

– Authentication Modes: WEP, WPAPSK, WPA2PSK

– Encryption Types: WEP, TKIP, AES

In compliance with the Wi-Fi certication specications, Samsung TVs do not support WEP or TKIP security

encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected

Setup), you can connect the TV to your network using PBC (Push Button Conguration) or a PIN (Personal

Identication Number). WPS automatically congures the SSID and WPA key settings.

- 119 -

Read Before Playing Photo, Video, or Music Files

Read this information before playing media content.

Limitations to the use of photo, video, and music les

Try Now

• The TV supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices.

Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not

supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able to

recognize a USB device or read the files on the device if it is connected with a USB extension cable. Do not

disconnect USB devices while they are transferring files.

• When connecting an external hard drive, use the USB (HDD 5V 1A) port. We recommend that you use an external

hard drive with its own power adapter.

USB (HDD 5V 0.5A) port is supported by some models.

• Certain digital cameras and audio devices may not be compatible with the TV.

• If there are multiple USB devices connected to the TV, the TV might not be able to recognize some or all the

devices. USB devices that use high-power input should be connect to the USB (HDD 5V 1A) port.

USB (HDD 5V 0.5A) port is supported by some models.

• The TV supports the FAT, exFAT, and NTFS file systems.

• In the media contents list, the TV can display up to 1,000 files per folder. If the USB device contains more than

8,000 files and folders, however, some files and folders might not be accessible.

• Certain files, depending on how they are encoded, may not play on the TV.

• Certain files are not supported on all models.

• The DivX and DTS codecs are not supported by the Samsung TV models released in 2020.

- 120 -

Supported subtitles

Subtitle formats

Name Format

MPEG-4 Timed text .ttxt

SAMI .smi

SubRip .srt

SubViewer .sub

Micro DVD .sub or .txt

SubStation Alpha .ssa

Advanced SubStation Alpha .ass

SMPTE-TT Text .xml

Video formats with subtitles

Name Container

Xsub AVI

SubStation Alpha MKV

Advanced SubStation Alpha MKV

SubRip MKV

VobSub MKV

MPEG-4 Timed text MP4

TTML in smooth streaming MP4

SMPTE-TT TEXT MP4

SMPTE-TT PNG MP4

- 121 -

Supported video codecs (QLED TV, The Serif, The Frame, The Sero)

For Q60T model, refer to the next section.

File

format

Container Video codecs Resolution Frame rate (fps)

Bitrate

(Mbps)

Audio codecs

*.avi

*.mkv

*.asf

*.wmv

*.mp4

*.mov

*.3gp

*.vro

*.mpg

*.mpeg

*.ts

*.tp

*.trp

*.v

*.vob

*.svi

*.m2ts

*.mts

AVI

MKV

ASF

MP4

3GP

MOV

FLV

VRO

VOB

SVAF

H.264 BP/MP/HP 4096 x 2160

4096 x 2160: 30

3840 x 2160: 60

Dolby Digital

LPCM

ADPCM(IMA, MS)

AAC

HE-AAC

WMA

Dolby Digital+

MPEG(MP3)

AC-4

G.711(A-Law, μ-Law)

OPUS

HEVC (H.265 - Main,

Main10)

3840 x 2160 120 80

Motion JPEG 3840 x 2160 30 80

MVC

1920 x 1080

MPEG4 SP/ASP

Window Media Video

v9 (VC1)

MPEG2

MPEG1

Microsoft MPEG-4 v1,

v2, v3

Window Media Video

v7 (WMV1), v8

(WMV2)

H.263 Sorrenson

VP6

AV1 3840 x 2160 60 40

*.webm WebM

VP8 1920 x 1080 60 20

Vorbis

VP9 (Prole 0, prole

2 supported)

3840 x 2160 60 80

AV1 3840 x 2160 60 40

*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6

- 123 -

Other restrictions

• Codecs may not function properly if there is a problem with the content.

• Video content does not play or does not play correctly if there is an error in the content or container.

• Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.

• If the Index Table is has an error, the Seek (Jump) function will not work.

• When playing video over a network connection, the video may not play smoothly because of data transmission

speeds.

• Some USB/digital camera devices may not be compatible with the TV.

• HEVC codec is only available in MKV / MP4 / TS containers.

• The MVC codec is supported partly.

Video decoders

• H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.2 (TV does not support FMO /

ASO / RS).

• HEVC UHD is supported up to Level 5.2, and HEVC FHD is supported up to Level 4.1.

• HEVC 8K is supported up to Level 6.1.

• AV1 8K is supported up to Level 6.1.

• VC1 AP L4 is not supported.

• GMC 2 or above is not supported.

Audio decoders

• WMA is supported up to 10 Pro 5.1 channels.

• WMA1, WMA lossless / Voice are not supported.

• QCELP and AMR NB/WB are not supported.

• Vorbis is supported for up to 5.1 channels.

• Dolby Digital+ is supported for up to 5.1 channels.

• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.

- 127 -

Supported Resolutions for UHD Input Signals

Check the supported resolution for UHD input signals.

• Resolution: 3840 x 2160p, 4096 x 2160p

If Input Signal Plus is set to Off

Frame rate (fps)

Color Depth /

Chroma

Sampling

RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0

50 / 60 8 bit - - - O

If Input Signal Plus is set to On

• All models for TU series and Q60T.

• For less than 55-inch models (Q80T, The Sero, The Serif, The Frame):

Frame rate (fps)

Color Depth /

Chroma

Sampling

RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0

50 / 60

8 bit O O O O

10 bit - - O O

• For 55-inch or larger models (QLED TV except for Q60T model, The Serif, The Frame):

Frame rate (fps)

Color Depth /

Chroma

Sampling

RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0

50 / 60

8 bit O O O O

10 bit *O *O O O

120

8 bit *O *O *O *O

10 bit *O *O *O *O

*: These specications are supported for the HDMI 4 port.

- 129 -

Supported Resolutions for FreeSync(VRR)

Check the supported resolutions for the FreeSync(VRR) signal.

• When Game Mode is set to On or Auto, the FreeSync(VRR) function is activated.

• FreeSync(VRR) is supported only in the following models:

For 55-inch or larger models (QLED TV except for Q60T model, The Serif, The Frame, The Terrace).

Resolution

(Dots x lines)

Display format

Horizontal

frequency

(KHz)

Vertical

frequency

(Hz)

Clock frequency

(MHz)

SCAN

1920 x 1080 120 Hz 135.000 120.000 297.000 progressive

2560 x 1440 120 Hz 150.000 120.000 495.000 progressive

3840 x 2160 60 Hz 135.000 60.000 594.000 progressive

4096 x 2160 60 Hz 135.000 60.000 594.000 progressive

- 131 -

VESA CVT

Resolution

(Dots x lines)

Display format

Horizontal

frequency

(KHz)

Vertical

frequency

(Hz)

Clock frequency

(MHz)

Polarity

(horizontal /

vertical)

*2560 x 1440 60 Hz 88.787 59.951 241.500 + / -

2560 x 1440 120 Hz 192.996 119.998 497.750 + / -

The resolution may not be supported depending on the model.

*: The HDMI 4 port does not support the resolution of 2560 x 1440 @ 60 Hz in Game Mode with Q800T series models or

higher.

To use the resolution of 2560 x 1440 @ 60 Hz in Game Mode, it is recommended to use the HDMI 1/2/3 port.

CTA-861

Resolution

(Dots x lines)

Display format

Horizontal

frequency

(KHz)

Vertical

frequency

(Hz)

Clock frequency

(MHz)

Polarity

(horizontal /

vertical)

*1920 x 1080 100 Hz 112.500 100.000 297.000 + / +

*1920 x 1080 120 Hz 135.000 120.003 297.000 + / +

3840 x 2160 30 Hz 67.500 30.000 297.000 - / -

*3840 x 2160 60 Hz 135.000 60.000 594.000 - / -

*3840 x 2160 100 Hz 225.000 100.000 1188.000 + / +

*3840 x 2160 120 Hz 270.000 120.000 1188.000 + / +

4096 x 2160 24 Hz 54.000 24.000 297.000 + / +

4096 x 2160 25 Hz 56.250 25.000 297.000 + / +

4096 x 2160 30 Hz 67.500 30.000 297.000 + / +

*4096 x 2160 50 Hz 112.500 50.000 594.000 + / +

*4096 x 2160 60 Hz 135.000 60.000 594.000 + / +

*4096 x 2160 100 Hz 225.000 100.000 1188.000 + / +

*4096 x 2160 120 Hz 270.000 120.000 1188.000 + / +

*7680 x 4320 24 Hz 108.000 24.000 1188.000 + / +

*7680 x 4320 30 Hz 132.000 30.000 1188.000 + / +

*7680 x 4320 50 Hz 220.000 50.000 2376.000 + / +

*7680 x 4320 60 Hz 264.000 60.000 2376.000 + / +

*: The resolution may not be supported depending on the model.

- 134 -

Blocking programs based on their TV Rating

Read this information before viewing a blocking program.

To block content, select a rating category to lock. All programs at that level and higher are blocked and require the

PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock

under ALL.

This function may not be supported depending on the model or geographical area.

Categories on the left:

• TV-Y: Young children.

• TV-Y7: Children 7 and over.

• TV-G: General audience.

• TV-PG: Parental guidance.

• TV-14: Viewers 14 and over.

• TV-MA: Mature audience.

Categories on the top:

• ALL: Lock all TV ratings.

• FV: Fantasy violence.

• V: Violence.

• S: Sexual situations.

• L: Adult language.

• D: Sexually suggestive dialog.

- 139 -

Blocking movies based on their Motion Picture Association of America (MPAA) rating

This rating system applies to all materials with supplied ratings in the U.S.A.

From the MPAA:

“The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or

guardians with advanced information on which lms are appropriate for children.”

Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a

category, select the lock icon.

• G: General audience (no restrictions).

• PG: Parental guidance suggested.

• PG-13: Parents strongly cautioned.

• R: Restricted. Children under 17 should be accompanied by an adult.

• NC-17: No children under age 17.

• X: Adults only.

• NR: Not rated.

Blocking programs based on their Canadian English Rating

This rating system applies to all rated material viewed on English-Canadian TV channels.

Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a

category, select the lock icon.

• C: Programming intended for children under age 8.

• C8+: Programming generally considered acceptable for children 8 years and over to watch on their own.

• G: General programming, suitable for all audiences.

• PG: Parental Guidance.

• 14+: Programming containing themes or content that may not be suitable for viewers under the age of 14.

• 18+: Adult programming.

- 140 -

Blocking programs based on their Canadian French Rating

This rating system applies to all rated material viewed on French-Canadian TV channels.

Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a

category, select the lock icon.

• G: General.

• 8 ans+: Programming acceptable for children 8 years and over to watch on their own.

• 13 ans+: Programming that may not be suitable for children under the age of 13.

• 16 ans+: Programming not suitable for children under the age of 16.

• 18 ans+: Programming restricted to adults.

Blocking Programs based on their Downloadable U.S. Rating

This rating system only applies to material originating from US DTV channels.

Parental restriction information is automatically downloaded while you watch DTV channels. This download may

take several seconds. If the information is unavailable from the broadcasting station, the Downloadable U.S. Rating

menu is deactivated.

Parental restriction levels differ with the broadcasting station. The default menu name and the Downloadable U.S.

Rating name changes depending on the downloaded information.

Even when the on-screen display is set to another language, the Downloadable U.S. Rating menu appears only in

English.

Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a

category, select the lock icon.

- 141 -

Licenses

Check the license information and trademarks applied in your TV.

Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are

trademarks of Dolby Laboratories.

The terms HDMI and HDMI High-Denition Multimedia Interface, and the HDMI Logo are trademarks or registered

trademarks of HDMI Licensing LLC in the United States and other countries.

Open Source License Notice

Open Source used in this product can be found on the following webpage (http://opensource.samsung.com).

This license may not be supported depending on the model or geographical area.

- 142 -

The problem Try this!

Screen Brightness

If the colors on your TV are correct but just a little too dark or bright, try adjusting the

following settings rst.

•

Settings Picture Expert Settings Contrast

• Settings Picture Expert Settings Brightness

• Settings Picture Expert Settings Sharpness

• Settings Picture Expert Settings Color

• Settings Picture Expert Settings Tint (G/R)

Blurring, or Juddering

If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to

resolve the issue.

•

Settings Picture Expert Settings Picture Clarity Settings

Unwanted Powering Off

If your TV appears to turn off by itself, try disabling some of the TV's energy efciency

functions.

See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a

specied period of time.

• Settings General System Manager Time Sleep Timer

If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been

enabled and disable it.

• Settings General Eco Solution Auto Power Off

• Settings General System Manager Time Off Timer

In case of The Sero, check the options, such as The Sero Auto On/Off and Off Timer in the

SmartThings app on your mobile device. The Sero Auto On/Off is intended to automatically

turn on The Sero when your mobile device approaches and to automatically turn off it after a

specic time when your mobile device gets far away from it.

Problems Powering On

If you are having problems powering on your TV, there are a number of things to check

before calling the service department.

Conrm that the TV's power cord is connected correctly at both ends and that the remote

control is operating normally.

Make sure that the antenna cable or cable TV cable is rmly connected.

If you have a cable box or satellite box, conrm that it is plugged in and turned on.

In case of a model that supports One Connect, check the One Invisible Connection between

the TV and One Connect.

Unable to nd a Channel

If your TV is not connected to a cable box or satellite box, run Auto Program.

•

Settings Broadcasting Auto Program

When using a broadcast receiver such as set-top box and IPTV, check the connection to the

TV.

• Source Connection Guide

When the symptom persists, contact your service provider.

- 144 -

The problem Try this!

The TV image does not look

as good as it did in the store

Store displays are tuned to a digital UHD channel or HD channel.

Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and

set-top box to UHD or HD.

Be sure to use an HDMI cable to enjoy high quality videos.

• Source Connection Guide Video Device HDMI

To connect the TV with your PC, make sure that your PC's graphic card supports UHD

resolutions.

For more information about the supported UHD resolutions, refer to "Supported Resolutions

for UHD Input Signals."

Make sure that the set-top box or cable box supports the content or broadcast for

UHD and set the resolution. For more information, contact your service provider.

When using a Samsung TV Plus channel, check the network connection. When the

network speed is slow, the app may not work or the image quality may be poor.

The picture is distorted

The compression of video content may cause picture distortions, especially in fast moving

pictures from sports programs and action movies.

If the signal reception is weak or poor, screen distortion may be visible but it is not a

malfunction.

Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital

channels.

The color is wrong or

missing

If you’re using a Component connection, make sure that the Component cables are

connected to the correct jacks.

Incorrect or loose connections may cause color problems or a blank screen.

The color is poor or the

picture is not bright enough

Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.

•

Settings Picture Picture Mode

• Settings Picture Expert Settings Brightness

• Settings Picture Expert Settings Sharpness

• Settings Picture Expert Settings Color

See if Power Saving Mode has been enabled.

• Settings General Eco Solution Power Saving Mode

Try resetting the picture.

• Settings Picture Expert Settings Reset Picture

There is a dotted line on the

edge of the screen

Change Picture Size Settings to 16:9 Standard.

•

Settings Picture Picture Size Settings 16:9 Standard

- 145 -

The problem Try this!

The volume of the external device

cannot be adjusted.

Check the cable connection between the TV and the external device.

When connecting an external speaker such as home theater via HDMI, make sure it is

connected to the HDMI (eARC) port on the TV. Make sure that the Settings

General External Device Manager Anynet+ (HDMI-CEC) is active on your TV.

I want to turn off and on the TV

and audio device at the same

time.

When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off

and on together. It may not be supported depending on the Samsung Soundbar

model.

When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port

on the TV, the power turns off and on together.

- 149 -

Anynet+ (HDMI-CEC) Issues

When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.

The problem Try this!

What is Anynet+?

You can use the TV's remote control to control external devices that support Anynet+

(HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a

connected external device supports Anynet+, you can have the connected device turn

on or off when you turn the TV on or off.

Anynet+ does not work.

Conrm that the device is an Anynet+ device. The Anynet+ system supports Anynet+

devices only.

Check if the power cord of the Anynet+ device is properly connected.

Check the cable connections of the Anynet+ device.

Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.

•

Settings General External Device Manager Anynet+ (HDMI-CEC)

Anynet+ may not function when some other functions are active, including Channel

Search, Smart Hub, Initial Setup, etc.

If you have disconnected and then reconnected the HDMI cable, scan for devices again

or turn your TV off and on.

I want to start Anynet+.

I also want the connected devices

to turn on when the TV is turned

on.

Move the focus to the Anynet+ device at Source, press the up directional

button to move to Anynet+ (HDMI-CEC), and then press the Select button.

Check if the Anynet+ device is properly connected to the TV, and then select Anynet+

(HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.

• Settings General External Device Manager Anynet+ (HDMI-CEC)

I want to exit Anynet+.

It is inconvenient to turn on other

devices because the TV also turns

on. It is inconvenient because the

connected devices (e.g. set-top

box) turn off together.

To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+

(HDMI-CEC) function of the device.

•

Settings General External Device Manager Anynet+ (HDMI-CEC)

When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI

(eARC) port does not turn off and on together with the TV. To prevent a specic device

connected to the TV from turning off automatically, turn off the HDMI-CEC function

on a specic device connected to the TV.

- 154 -

The problem Try this!

The message "Connecting to

Anynet+ device..." or

"Disconnecting from Anynet+

device" appears on the screen.

You cannot use the remote control when the TV is conguring Anynet+ or switching

to the TV viewing screen.

Use the remote control after the TV has completed the Anynet+ conguration or has

switched to the TV viewing screen.

The Anynet+ device won't play. You cannot use the play function when Reset is in progress.

The connected device is not

displayed.

Check whether the device supports Anynet+.

Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the

device is connected to your TV with an HDMI cable. Some HDMI cables may not

support Anynet+.

Check whether the HDMI cable is properly connected.

Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.

• Settings General External Device Manager Anynet+ (HDMI-CEC)

Scan for Anynet+ devices again.

If the connection is terminated because there has been a power failure or the HDMI

cable has been disconnected, please scan for the device again.

- 155 -

Remote Control Issues

When the remote control isn't working, these steps may help resolve the problem.

The problem Try this!

The remote control does

not work.

The connection between the Samsung Smart Remote and the TV may be lost.

Point the Samsung Smart Remote at the front of the TV, and then press and hold the

and

buttons simultaneously for 3 seconds or more.

Also, if the remote control is not working or slow, the batteries might be low or dead. If this

is the case, replace the batteries. Alkaline batteries are recommended for longer battery

life.

The remote control

batteries run out quickly.

The batteries may be consumed quickly if the remote control is used very frequently or the

Voice Wake-up function is turned on.

You can extend the battery life by turning off the Voice Wake-up function.

• Explore Now Settings Voice Wake-up

The Voice Wake-up function may not be supported depending on the model or

geographical area.

External devices cannot be

operated with the TV

remote control.

Check the cable connection between the TV and external devices.

When the symptom persists, set it manually in Source Universal Remote Setup.

- 156 -

Apps

When apps aren't working, these steps may help resolve the problem.

The problem Try this!

I launched an app, but it's in a different

language. How can I change the

language?

Languages supported by an app may be different from the TV Language set in

the menu.

The ability to change the language depends on the app's provider.

The app does not work properly.

Its image quality is poor.

Check the network connection. When the network speed is slow, the app may

not work or its image quality may be poor.

The services of your application are not provided by the TV but by the

application service provider.

Refer to the Help section on the application service provider's website.

Media Files

When les don't play, this may help resolve the problem.

The problem Try this!

Some les are interrupted during

playback.

This problem may occur with unsupported les or high-bitrate les. Most les

can be played back, but some les may not play smoothly.

Some les can't be played.

Some les that use an unsupported codec may not be played back.

Make sure that the codec is supported by the TV. For more information, refer to

Read Before Playing Photo, Video, or Music Files."

- 158 -

Voice Recognition Issues

When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.

The Voice Wake-up function may not be supported depending on the model or geographical area.

The problem Try this!

Bixby answers automatically.

The TV may recognize an ambient noise or everyday conversation as a call to

Bixby.

Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low.

• Explore Now Settings Voice Wake-up

I spoke "Hi, Bixby" but Bixby does not

answer.

The Samsung Smart Remote may not recognize your voice when it is far away

from you, turned upside down, or located in an environment with loud ambient

noise.

• Use the Samsung Smart Remote less than 2 feet (1.5 m) with the remote

control buttons facing upward. (There is a built-in microphone on the front

of the Samsung Smart Remote.)

• Do not place the Samsung Smart Remote near the TV speaker or an audio

speaker.

Turn on the Voice Wake-up function.

• Explore Now Settings Voice Wake-up

With Samsung Smart Remote, the

following features are available except

for voice recognition.

There is no response even if the voice

entry button is pressed.

Try pairing the remote control with the TV.

During voice recognition, the heavy load

message appears and the function does

not work.

Unplug and then plug the TV power cable and then try again after 1 minute and

30 seconds. It may take a while if the voice recognition server is being

inspected.

I want to see weather information of the

desired area.

Say with the area name included.

The voice commands do not work well.

They works in Bixby but not in Amazon

Alexa.

Voice commands may differ between Bixby and Amazon Alexa.

Refer to the command examples for each voice assistant.

• Bixby:

Explore Now

• Amazon Alexa: Settings General Voice Amazon Alexa

Settings

- 159 -

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

Settings Support Device Care Self Diagnosis Try Now

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can

also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and

run the Smart Hub and TV factory reset functions.

• Video Test

• Picture Test

• Sound Test

• HDMI Troubleshooting

• Signal Information

• Smart Hub Connection Test

• Reset Smart Hub

The problem Try this!

Cannot select Signal Information in Self

Diagnosis.

Verify that the current channel is a digital channel.

Signal Information is only available for digital channels.

•

Settings Support Device Care Self Diagnosis Signal

Information

Reset Smart Hub

Resets all Smart Hub settings to their factory defaults and deletes all

information related to Samsung accounts, linked service accounts, Smart Hub

service agreements, and Smart Hub applications.

• Settings Support Device Care Self Diagnosis Reset

Smart Hub

Reset picture

Resets current picture settings to the default settings.

•

Settings Picture Expert Settings Reset Picture

Reset sound

Resets current sound settings to the default settings.

•

Settings Sound Expert Settings Reset Sound

- 162 -

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings Support Remote Management Try Now

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a

Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the

web. You can also turn Remote Management on and off.

This function requires an Internet connection.

Finding the contact information for service

Settings Support About This TV Try Now

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's

software version, Open Source License and other information you may need to get service support from a Samsung

call agent or the Samsung website.

You can also view information by scanning the QR code of your TV.

You can also start this function by pressing and holding the button for 5 or more seconds. Continue holding the button

until the customer information pop-up window appears.

Requesting service

Settings Support Device Care Request Support Try Now

You can request service when you encounter a problem with the TV. Select the item matching the problem that you

encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request

Now Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung

Contact Center will contact you to set up or conrm your service appointment.

You must agree to the terms and conditions for the service request.

This function may not be supported depending on the geographical area.

This function requires an Internet connection.

- 163 -

HDMI IN

Check the antenna and HDMI cable connections.

If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or

white dots, fixed horizontal, or vertical lines.

- 165 -

Try changing channels using the remote control.

Source

Press the button, select Source, choose another input source.

- 166 -

If the same problem persists, run a diagnostic test. On the remote control, press the button.

Settings

Select Settings Support Device Care Self Diagnosis Picture Test.

Support

Device Care

Select Settings Support Device Care Self Diagnosis Picture Test.

- 167 -

Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn

on your TV.

If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power

supply.

If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is

correctly connected to the power supply.

- 173 -

Power

If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.

HDMI IN

One

Invisible

Connection

One

Invisible

Connection

Check the connection of the HDMI cable to your TV or One Connect Box.

- 175 -

Also make sure that the correct source is selected on the Home Screen ( Source).

HDMI IN

If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is

correct, your external device may be faulty.

- 176 -

The Picture is Distorted, or No Sound Comes Out of the Sound

Bar

No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections.

When the TV does not connect with an external device properly

The color and design of the TV and its accessories and the features may differ depending on the model or geographical

area.

When the picture looks distorted,

Power

First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC)

Box, then unplug the power cord and plug it back into the wall outlet.

- 177 -

HDMI IN

For better video quality, use an HDMI cable if your external device supports it.

LAN

HDMI

Satellite

If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-

top box.

Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable

may be required.

- 179 -

If the problem persists, check the video output settings in the settings menu of the external device, and ensure that

your TV supports the video output mode.

FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output.

One

Invisible

Connection

One

Invisible

Connection

If the problem persists, and if your TV uses the One Invisible Connection, disconnect and reconnect the One Invisible

Connection to the TV and the One Connect (OC) Box. Ensure that the One Invisible Connection is not pinched or bent

sharply.

HDMI (eARC)

HDMI

If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC)

connector on the back of the TV.

- 180 -

HDMI (eARC)

HDMI

If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the

HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV.

- 181 -

Settings

Select Settings General Network Network Status to check the network status.

General

Network

Select Settings General Network Network Status to check the network status.

General

Network

Reset Network

If the network isn't connected, a network reset may be required.

- 183 -

Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is

operating normally.

If you are using a wireless access point, check the access point location. If the access point is too far from the TV,

move it closer.

Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes

until the access point comes back online after a reboot.

- 184 -

Sound

Expert Settings

If the test reveals a problem, select Settings Sound Expert Settings Reset Sound.

Settings

If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal

Information.

- 191 -

Support

Device Care

If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal

Information.

Signal Information

Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.

Update now

If the same problem continues, a software update or factory reset may be required.

- 192 -

The Remote Control does not Work

If the remote control is not working, the battery is weakened or the Samsung Smart Remote is not paired.

When the remote control does not work

The color and design of the TV and its accessories and the features may differ depending on the model or geographical

area.

Verify that the infrared remote control signal is being transmitted and received.

Make sure the remote control sensor on the TV is blinking.

- 194 -

Follow the on-screen instructions to proceed with the pairing.

The remote control will work more effectively if you point it at the remote control sensor.

If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model.

- 197 -

If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device,

move the external device closer to the One Connect Box.

- 198 -

Updating the Software

If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest

version.

Updating to the latest TV software

The color and design of the TV and its accessories and the features may differ depending on the model or geographical

area.

Settings

If your TV is connected to the Internet, you can set it to receive periodic updates automatically. On the remote

control, press the button and move to Settings using the directional button.

Support

Software Update

To enable automatic updates, select Settings Support Software Update Auto Update.

- 199 -

Find your TV model and download the firmware file.

SEE ALL SUPPORT

Find your TV model and download the firmware file.

Firmware

Download

Click Download to download the firmware.

- 202 -

Unzip the downloaded file and store it in your USB drive top folder.

USB

Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box.

- 203 -

• If you press the button twice or press the button while viewing a program, the Record, Timeshift, Stop

(when Record or Timeshift is running), Info, red, green, yellow, blue, and Move to the top (or Move to the bottom)

options appear.

Select the Move to the top button to move the menu to the top.

This function may not be supported depending on the geographical area.

• Underneath these 2 buttons are a round button and a large outer circle button. The round button is the Select

button, and the large outer circle button consists of 4 directional buttons (up / down / left / right).

• Underneath the directional button are 3 buttons, one on the left, one on the right, and one in the center. The one

on the left is the button and the one on the right is the button. The round button in the middle is the

button.

• If you press the

button while watching a TV program, the screen you are watching stops and a control bar

appears. You can select Rewind, Play, Pause, Fast Forward, Stop Timeshift, Record, Go to Live TV, or Info. You can

press the up directional button to go to the playback screen and check the time that the actual broadcast

program is running and the timeshift time.

You can use the Slow Rewind or Slow Forward functions when you select the Pause option.

To use Record or Timeshift, you must connect a USB device.

This function may not be supported depending on the model or geographical area.

• Underneath the button are 2 thin horizontal buttons. These buttons protrude higher above the surface than

the other buttons on the remote control. The one on the left is the volume button and the one on the right is the

channel button. Push up from beneath or down from above to use these as rocker buttons to change the channel

or volume.

– Briefly press the (Volume) button to mute the sound.

– Press and hold the (Volume) button to open the Accessibility Shortcuts menu.

– Briefly press the

(Channel) button to open the Guide.

This function may not be supported depending on the model or geographical area.

- 207 -

• Learn Menu Screen

Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus

you select.

• Caption Settings

You can view the caption in programs that provide broadcast captions.

In programs that provide broadcast captions, the Position function is activated so that you can change the caption

position.

When watching a channel on an external device such as set-top box and cable box, turn on the caption function on the

device. For more information, contact your service provider.

• Multi-output Audio

You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same

time. The hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the

TV speaker without affecting the volume of the TV speaker, allowing both the hearing impaired and their

families to listen to the TV at comfortable sound levels.

When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated.

This function may not be supported depending on the model or geographical area.

• Sign Language Zoom Settings

You can zoom in the sign language screen when the program you are watching provides it.

• Remote Button Repeat Settings

You can configure the operation speed of the remote control buttons so that they slow down when you

continually press and hold them.

- 211 -

Use the left and right directional buttons to move along the row, and then press the Select button to choose the

numeric pad. When you have nished selecting all the numbers you need (for example, 123), press the up directional

button to move to the Done option, and then press the Select button to nish.

When entering a channel number, you can enter the number, and then select the Done option on the top row or you

can enter the channel number and wait. After a short while, the channel will change and the virtual numeric pad

will disappear from the screen.

Changing volume

Use the (Volume) button on the left to change the volume. Every time you change the volume, the new volume

level will be announced.

• Samsung Smart Remote

Of the 2 buttons that protrude from the center of the Samsung Smart Remote, the left one is the (Volume)

button. Push up or pull down the (Volume) button to change the volume.

Using program information

When watching TV, press the Select button to view program information which then appears at the top of the

screen. Voice Guide will say program subtitles or audio descriptions if they are available. To view more detailed

program information, press and hold the Select button. Voice Guide will say more details such as a synopsis of the

program.

Press the left or right directional button to see what you can watch next on the same channel. Press the up or down

directional button to move to other channels and see which programs are currently being broadcast on them.

Press to go back or close the program details.

This function may not be supported depending on the geographical area.

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Using the guide

See an overview of each channel's program lineup.

When you want to know the program information for each channel while watching a broadcast program, press the

(Channel) button on the Samsung Smart Remote. Use the directional buttons to view the program

information.

Live TV Guide

You can see the daily program schedules for each channel and program information in the Guide. You can select

programs to schedule for viewing or recording.

You can also open the Guide using Bixby. Press and hold the button on your Samsung Smart Remote, and then

say “Guide.”

This function may not be supported depending on the model or geographical area.

The information in the Guide is for digital channels only. Analog channels are not supported.

If the Clock is not set, the Guide is not provided. Set the Clock rst. ( Settings General System Manager

Time Clock)

If you need to set the clock again, follow the steps below.

Press the button to open Smart Hub.

Press the left directional button to move to Settings.

Press the Select button to open the TV's Settings menu.

Use the up and down directional buttons to move to the General menu, and then press the Select button.

Use the up and down directional buttons to move to the System Manager menu, and then press the Select

button.

Select the Time menu, and then press the Select button.

Select the Clock menu, and then press the Select button.

Select the Clock Mode menu, press the Select button, and then select Auto or Manual.

If you select Manual, you can move to the Date or Time menu below to set the time or date.

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Recording

Recording a program to an external hard drive connected via USB.

This function is not available in the U.S.A. and Canada.

This function may not be supported depending on the model or geographical area.

Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and

Timeshift Functions."

Using the instant and schedule recording options from the guide screen:

To record a program that is on now, open the program guide, move to the program, and then press and hold the

Select button. You will get a pop-up menu. Use the up and down directional buttons to move to Record. Press the

Select button to record the program. You will be returned to the program guide. Recording automatically ends at

the time when the program ends.

To stop recording, press the down directional button while the program being recorded is displayed. The control bar

appears. Move the focus to Stop Recording, and then press the Select button. When a pop-up window appears,

select Stop.

To record a program that is on later, move to the program in the Guide, and then press and hold the Select button.

You will get a pop-up menu. Use the up and down directional button to move within this menu. Move to the

Schedule Recording, and then press and hold the Select button. You will hear a message saying the program has

been set to record and then you will be returned to the program guide.

The

icon is placed visually next to the program title to show it is set to record. To nd out if a program is set to

record or to cancel a scheduled recording, press the Select button on the program. If it is already set to record, then

the option on the menu will be Cancel Scheduled Recording. You can press the Select button to cancel the

scheduled recording or just press the button to go back to the program guide without cancelling the recording.

- 219 -

Recording the program you are watching

To display a menu for recording a program or starting the Timeshift function, press the button twice or press the

button while watching the program. You can select the following functions on the menu:

• Record

Immediately starts to record the program you are watching.

• Timeshift

Starts the Timeshift function.

• Stop

Stops the recording or the Timeshift function that is running.

• Info

Displays the details about the program you ware watching.

Scheduling recording from the program info window

Press the Select button while viewing a program to display the program info window. In the program info window,

use the left and right directional buttons to select a broadcast scheduled program, and then press the Select

button. To schedule a recording for the program, select Schedule Recording.

Changing the recording time

When recording a live program you can specify how long you want to record for.

Press the down directional button to display the control bar at the bottom. Press the left or right directional buttons

to move to Edit Recording Time, and then press the Select button. A slider scale appears and you will hear the

recording time currently set. Use the left and right directional buttons to change the time, and then press the Select

button. You will hear a menu that gives information about the recording time. To return to the program you are

watching, press the

button on the remote.

The maximum recording time differs depending on the capacity of the USB device.

- 220 -

Viewing recorded programs

Live TV Recordings Recordings

Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move

the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right

directional button to move to Recordings.

To play a program, use the up and down directional buttons to move between program titles. Press the Select

button to play the program or press the right directional button to move to a list of options. Use the up and down

directional buttons to move between the options in this list. You can play, remove, delete the program, or view the

program details.

Select the Play option to play the program. The program will start. If you have watched part of this program before,

you will get a pop-up menu on screen allowing you to Play (from start), Resume (from where you left off), or Cancel.

Use the left and right directional buttons to move to the required option, and then press the Select button.

This function may not be supported depending on the model or geographical area.

Deleting a recorded program

To delete a recorded program, go to the list of Recordings. Use the up and down directional buttons to move to the

recording you want to delete.

Press the right directional button to move to a list of 3 options. Press the down directional button to move to the

Delete option, and then press the Select button.

You will be asked if you want to remove the selected item. Press the left directional button to move to the Delete

button, and then press the Select button to delete the program title. The program will be deleted and you will be

returned to the list of Recordings.

- 221 -

Using Bixby

A guide to using Bixby to control your TV.

To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart

Remote.

To use Bixby, press and hold the

button on the Samsung Smart Remote, say a command into the microphone on

the remote, and then release the button to run Bixby.

The existing functional specications may be changed if Bixby is updated.

Running Bixby

Press and hold the button on the Samsung Smart Remote. Bixby is activated in the listening mode, the Bixby

icon appears at the bottom of the TV screen. Say a command, and then release the button. The TV provides feedback

on how it understands the command, and then performs the commanded task.

If the TV does not understand the command, try again with more precise pronunciation.

This function may not be supported depending on the model or geographical area.

The supported language may differ depending on the geographical area.

You can nd a detailed description of the voice commands at Explore Bixby. Press the button. The Explore Now button

appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.

- 226 -

Samsung QN65LS03TAFXZA 65" Class The Frame QLED 4K UHD HDR Smart TV (2020)

Product's Documents

User Manual

Specifications

Samsung QN65LS03TAFXZA Questions and Answers

#1 Is there a No gap mount for this tv?

#2 Can i mounted the tv with the "no gap" mount on a stacked slate
fireplace? the stacked slate is varying and it is not a flat smooth
area.

#3 Does the wall mount rotate from landscape to portrait?

#4 is alexa built in to all frame tv or just the ones on Amazon

Related Products

Samsung QN65LS03TAF 65" Class The Frame Qled 4k Uhd Hdr Smart Tv 2020

Samsung QN65LS03TAFXZA 65" Class The Frame QLED 4K UHD HDR Smart TV (2020)

Product's Documents

User Manual

Specifications

Samsung QN65LS03TAFXZA Questions and Answers

#1 Is there a No gap mount for this tv?

#2 Can i mounted the tv with the "no gap" mount on a stacked slate fireplace? the stacked slate is varying and it is not a flat smooth area.

#3 Does the wall mount rotate from landscape to portrait?

#4 is alexa built in to all frame tv or just the ones on Amazon

Related Products

Samsung QN65LS03TAF 65" Class The Frame Qled 4k Uhd Hdr Smart Tv 2020

#2 Can i mounted the tv with the "no gap" mount on a stacked slate
fireplace? the stacked slate is varying and it is not a flat smooth
area.