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26
Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface units not
The surface units are • With the controls off, check to make sure the surface
functioning properly
not plugged in solidly. unit is plugged completely into the receptacle.
The surface unit • Check to see the correct control is set for the surface
controls improperly set. unit you are using.
The drip pans are • With the controls off, check to make sure the drip
not set securely in pan is in the recess in the cooktop and that the
the cooktop. opening in the pan lines up with the receptacle.
Cooktop feels hot
Large pans hold heat • Choose a pan that matches the size of the surface
close to the cooktop. unit you are using.
The oven vent • Pans on the right rear surface unit block air flow
is blocked. from the oven vent and cause the cooktop to get hot.
Food does not bake
Oven controls • See the
Using the oven
section.
or roast properly
improperly set.
Shelf position is incorrect • See the
Using the oven
section.
or the shelf is not level.
Incorrect cookware • See the
Using the oven
section.
or cookware of improper
size being used.
Oven thermostat needs • See the
Adjust the oven thermostat—Do it yourself!
adjustment. section.
Food does not
Door not open to the • See the
Using the oven
section.
broil properly
broil stop position
as recommended.
Oven controls • Make sure you press the
BROIL HI/LO
pad.
improperly set.
Improper shelf position • See the
Broiling Guide.
being used.
Cookware not suited • Use the broiling pan and grid that came with your
for broiling. oven.
Aluminum foil used on the • See the
Using the oven
section.
the broiling pan and grid has
not been fitted properly and
slit as recommended.
In some areas the power • Preheat the broil element for 10 minutes.
(voltage) may be low.
• Broil for the longest period of time recommended
in the
Broiling Guide.
Oven door is crooked
The door is out of position. • Because the oven door is removable, it sometimes
gets out of position during installation. To straighten
the door, push down on the high corner.
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