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14
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Sand, pet hair, lint, etc.
on load after washing.
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add 2 Rinses to the selected cycle and/or use Heavy Duty or
Deep Water Wash cycle.
Load is tangling. Washer not loaded as recommended. See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher-speed
spin. Use Bulky Items/Sheets or Deep Water Wash cycle for
higher water ll. See the “Cycle Guide” to match your load with
the best cycle.
Load items in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Not cleaning or
removing stains.
Added more water to washer. Washer senses load size and adds correct amount of water. This
is normal and necessary for clothes to move. It is normal for
water to not completely cover the wash load. Added water lifts
the laundry off the washplate, resulting in less effective cleaning.
Washer not loaded as recommended. Washer is less efcient at cleaning when tightly packed.
Load items in loose heaps evenly around the washplate.
Add only 1 or 2 additional items after washer has started.
Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the bot-
tom of the basket before adding the items.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide”
to match your load with the best cycle and fabric type.
Not using dispenser. Use dispenser to avoid chlorine bleach.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Incorrect dispenser
operation.
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help
(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
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