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13
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes).
Empty pockets and use garment
bags for small items.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Using a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin speed
for your item. To remove extra water in the load, select
Drain & Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
The washer may be tightly packed or
unbalanced.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See “Using Your Washer”
for loading recommendations.
Check plumbing for correct
drain hose installation. Drain hose
extends into standpipe farther than
4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96” (2.4 m)
above the oor. Remove any clogs from drain hose.
Too much detergent causing suds to
slow or stop draining and spinning.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select Rinse &
Spin. Do not add detergent.
Dry spots on load
after cycle.
High-speed spins extract more
moisture than traditional top-load
washers.
The high spin speeds combined with air ow during the nal spin
can cause items near the top of the load to develop dry spots
during the nal spin. This is normal.
Incorrect or wrong wash
or rinse temperatures.
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet
and have both hot and cold water owing to inlet valve.
Check that inlet-valve screens are not clogged.
Remove any kinks in hoses.
Load not rinsed. Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to
the inlet valve.
Both hot and cold water faucets must be on.
Inlet-valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Washer may be tightly packed. The washer is less efcient at rinsing when tightly packed. Add 2
Rinses to cycle.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Use Bulky Items/Sheets or Deep Water Wash cycle for higher
water ll. See “Cycle Guide” to match your load with the best
cycle.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help
(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
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