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1.7 This Miele warranty will not apply if the product/s is rendered faulty by a
factor other than a defect in materials and workmanship. Such factors
include but are not limited to:
i. damage through misuse (including failure to maintain, service or use
with proper care), neglect, accident or ordinary wear and tear (including
deterioration of parts and accessories and glass breakage);
ii. use for a purpose for which the product was not sold or designed;
iii. in the case of household appliances and vacuum cleaners, commercial
use;
iv. use or installation (where applicable) which is not in accordance with
any specified instructions for use or installation;
v. use or operation after a defect has occurred or been discovered
vi. damage through freight, transportation or handling in transit (other than
when Miele is responsible);
vii. damage through exposure to chemicals, dusts, residues, excessive
voltage, heat, atmospheric conditions or other forces or environmental
factors (including vermin damage) howsoever outside Miele's control;
viii. repair, modification or tampering with by the purchaser or any person
other than Miele or an authorised Miele Service Agent; or
ix. use of parts, components or accessories which have not been supplied
by or specifically approved by Miele (including use of a dustbag other
than a genuine high performance Miele dustbag).
This warranty does not apply to consumables such as batteries, filters or globes.
1.8 Customer must retain proof of purchase (receipt) in order to be eligible to
make a warranty claim.
1.9 The Miele warranty provided under this clause is a transferable right.
HOW TO MAKE A WARRANTY CLAIM
2.1 Conduct a basic check of the product i.e. to establish if it is appropriately
connected. It is also a good idea to check the Miele user manual. If the
problem persists follow our simple claims process:
For Australian Residents
A. Notify Miele who will arrange at no cost to you a warranty repair or service,
LIMITED WARRANTY - Australia / New Zealand
30
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