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Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146119) - 2019 - crc - 3/27/18
346 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 346
Customer Assistance Offices . . . . 348
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 348
Online Owner Center . . . . . . . . . . . . . 349
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 349
Roadside Ser vice . . . . . . . . . . . . . . . . . 350
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 352
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 352
Collision Damage Repair . . . . . . . . . 353
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 355
Radio Frequency Statement . . . . . 356
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 356
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 356
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 357
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Event Data Recorders . . . . . . . . . . . . 358
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Infotainment System . . . . . . . . . . . . . 359
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or ser vice departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, ser vice or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
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