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MYKEY TROUBLESHOOTING
Condition Potential causes
I cannot create a
MyKey.
• The key or fob used to start the vehicle
does not have admin privileges.
• The key or fob used to start the vehicle is
the only admin key (there always has to be at
least one admin key).
• Vehicles with push-button start: The
intelligent access key is not in the backup slot.
The backup slot location information is in
another chapter. See Starting and Stopping
the Vehicle.
• SecuriLock passive anti-theft system is
disabled or in unlimited mode.
I cannot program the
configurable settings.
• The key or fob used to start the vehicle
does not have admin privileges.
• No MyKeys are created. See Creating a
MyKey.
I cannot clear the
MyKeys.
• The key or fob used to start the vehicle
does not have admin privileges.
• No MyKeys are created. Refer to Creating a
MyKey.
I lost the only admin
key.
• Purchase a new key from your authorized
dealer.
I lost a key. • Program a spare key. See SecuriLock in the
Security.
No MyKey functions
with intelligent access
key (push- button
start).
• An admin fob is present at engine start.
• No MyKey has been created. See Creating a
MyKey.
MyKey distances do
not accumulate.
• The MyKey user is not using the MyKey.
• An admin key holder cleared the MyKeys
and created new MyKeys.
• The key system has been reset.
72 MyKey
2015 Explorer (exp)
Owners Guide gf, 2nd Printing, September 2014
USA (fus)
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