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Appendix
43
Your Galaxy Fit
ⓔ
freezes or has errors
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Forcing restart
If your device is frozen and unresponsive, connect the charger for more than 3 seconds to
restart it.
Resetting the Galaxy Fit
ⓔ
If the method above do not solve your problem, perform a factory data reset. Launch the
Galaxy Wearable
app on the mobile device and tap
Home
→
About band
→
Reset band
.
Before performing the factory data reset, remember to make backup copies of all important
data stored in the Galaxy Fit
ⓔ
. Back up data from Galaxy Fit
ⓔ
through the Galaxy Wearable
app or Samsung cloud.
Another Bluetooth device cannot locate your Galaxy Fit
ⓔ
•
Reset your Galaxy Fit
ⓔ
and try again.
•
Ensure that your Galaxy Fit
ⓔ
and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your Galaxy Fit
ⓔ
and the
mobile device are disconnected
•
Ensure that the Bluetooth feature on both devices is activated.
•
Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
•
Ensure that the latest version of the Galaxy Wearable app is installed on the mobile
device.
•
Ensure that your Galaxy Fit
ⓔ
and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
•
Restart both devices and launch the Galaxy Wearable app on the mobile device again.
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