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31
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Gray whites, dingy colors Load not sorted properly.
The transfer of dye can occur when mixing whites and colors
in a load. Sort dark clothes from whites and lights.
Wash temperatures too low. Use hot or warm temperatures if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Hard water or not enough
detergent used.
Use more detergent for washing heavy soils in cold or
hard water.
Touch WATER HARDNESS (on some models) to change water
hardness to “hard.”
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser. Overfilling causes immediate
dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used
in bleach compartment.
Use only liquid chlorine bleach in the bleach compartment.
Water in dispenser after cycle has
finished.
It is normal for small amounts of water to remain in dispenser
at the end of the cycle.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer drum before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Cycle time changes
or cycle time too long
Normal washer operation. The cycle times vary automatically based on your water pressure,
water temperature, detergent, and clothes load. The options you
select will also affect the cycle times.
Excessive suds in washer. When excessive suds are detected, a special suds routine
automatically starts to remove extra suds and ensure proper
rinsing of your garments. This routine will add time to the
original cycle.
Load may be out of balance. When load unbalance occurs, a washing process will start to
redistribute the load. This extends the cycle time. Avoid washing
single items. Balance a single item such as a rug or jeans jacket
with a few extra items.
Not using correct cycle for
load type.
The Rapid Wash cycle is designed for smaller load sizes (2–4
items) of lightly soiled garments. If larger loads are washed in this
cycle, cycle time will be increased.
When using the Rapid Wash or Delicates cycle, you should wash
small loads. This ensures a gentle wash for your garments without
increasing cycle time.
The controls are not
responding
Control Lock is ON. Touch and hold CONTROL LOCK for 3 seconds to turn off
Control Lock. For each second CONTROL LOCK is held down,
the display will count down one second, you will see “3,” then
“2,” then “1.”
Liquid detergent on door
glass prior to beginning
of cycle
Detergent is free to flow from the
single-dose dispenser.
Do not add liquid detergent until laundry is loaded.
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
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