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Possible Cause and ResolutionSymptom
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
• Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC
from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 457).
I cannot connect my cell
phone.
Text messaging does not
work.
– You did not switch on text message notifications.
• Switch text message notifications on. See Phone
(page 447).
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
• Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
• Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
464
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing-
SYNC™ 3
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