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Troubleshooting
English72
Troubleshooting
Samsung Smart Home
Symptom Action
Could not nd
“Samsung Smart
Home” in the app
market.
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.
The Samsung Smart
Home app fails to
operate.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• Make sure that the Smart Home Dongle is inserted properly.
• If the Wi-Fi icon on the refrigerator’s display is off, this
indicates that no network connection has been established
yet. In this case, use the Samsung Smart Home app to
connect and register your refrigerator to the access point
(AP/Router) in your home.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An information
message appears
when I try to register
my refrigerator.
• Network connection may fail due to the distance from
your access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
refrigerator but does
not run.
• Exit and restart the Samsung Smart Home app or disconnect
and reconnect the router.
• Remove the Smart Home Dongle, and reconnect it properly.
Then, try again.
Untitled-26 72 2017-05-31 5:07:11
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