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WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK ?
Problems Causes Solutions
Product does not work.
The plug is not fitted
correctly into the socket.
Plug the appliance into a
socket and switch on.
The jug or accessory is not
correctly positioned or
locked on the motor unit.
Check that the jug or
accessories are correctly
positioned and locked
onto the motor unit as
shown in the diagram in
the manual.
Excessive vibrations.
The product is not placed
on a flat, stable, heat-
resistant surface.
Place the product on a flat
surface.
Volume of ingredients is
too high.
Reduce the quantity of
ingredients processed.
Leak from the lid.
Volume of ingredients is
too high.
Reduce the quantity of
ingredients processed.
The lid is not correctly
positioned.
Fit the lid correctly on the
blender jug.
Leak from the base of the
blender jug.
The blender jug seal (C3) is
not positioned correctly or
is missing.
Reposition the seal and
lock the blade holder
correctly.
The blade does not turn
easily.
Pieces of food too large or
too hard.
Reduce the size or quantity
of ingredients processed.
Add liquid.
Impossible to lock the
blade unit with the seal
(C1-C2 + C3) on the jug
(C4).
The seal (C3) is not
positioned correctly.
Reposition the seal.
Your blender still does not work?
Contact an approved service centre
(see list in service booklet).
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