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Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Freezer door pops open 7KLVLVQRUPDOLIDIWHU 7KLVLQGLFDWHVWKDWWKHUHLVDJRRGVHDORQWKHIUHH]HU
when refrigerator door SRSSLQJRSHQWKHIUHH]HU door. If the freezer door does not automatically close after
is closed GRRUFORVHGRQLWVRZQ popping open, the rollers need adjusting. See Rollers and
Leveling Legs.
Door does not close /HYHOLQJOHJVQHHGDGMXVWLQJ 6HHRollers and Leveling Legs.
by itself
Refrigerator does Refrigerator in defrost cycle. :DLWDERXWPLQXWHVIRUGHIURVWF\FOHWRHQG
not operate
Refrigerator control in 0RYHWKHUHIULJHUDWRUDQGIUHH]HUFRQWUROWRD
1 (off) position. temperature setting.
Refrigerator is unplugged. 3XVKWKHSOXJFRPSOHWHO\LQWRWKHRXWOHW
7KHIXVHLVEORZQFLUFXLW 5HSODFHIXVHRUUHVHWWKHEUHDNHU
EUHDNHULVWULSSHG
Vibration or rattling Refrigerator is not resting $GMXVWOHYHOLQJOHJV6HHRollers and Leveling Legs).
(slight vibration is normal) on all four rollers.
Motor operates for 1RUPDOZKHQUHIULJHUDWRU :DLWKRXUVIRUWKHUHIULJHUDWRUWRFRPSOHWHO\
long periods or cycles is first plugged in. cool down.
on and off frequently
2IWHQRFFXUVZKHQODUJH 7KLVLVQRUPDO
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open. &KHFNWRVHHLISDFNDJHLVKROGLQJGRRURSHQ
freezer require more
+RWZHDWKHURUIUHTXHQW 7KLVLVQRUPDO
operating time. They
door openings.
start and stop often
Temperature controls set 6HHAbout the controls.
to maintain even
at the coldest setting.
temperatures.)
Refrigerator or freezer Temperature control not set 6HHAbout the controls.
compartment too warm cold enough.
:DUPZHDWKHURUIUHTXHQW 6HWWKHWHPSHUDWXUHFRQWURORQHVWHSFROGHU
door openings. See About the controls.
Door left open. &KHFNWRVHHLISDFNDJHLVKROGLQJGRRURSHQ
Freezer door popped open. 6HHWKHSUREOHP Freezer door pops open when
refrigerator door is closed.
Frost or ice crystals Door left open. &KHFNWRVHHLISDFNDJHLVKROGLQJGRRURSHQ
on frozen food
7RRIUHTXHQWRUWRRORQJ
(frost within package
door openings.
is normal)
)RRGEORFNLQJIUHH]HUDLUYHQWV 0RYHLWHPVDZD\IURPWKHEDFNZDOORIWKHIUHH]HU
Frequent “buzzing” ,FHPDNHUIHHOHUDUPLVLQWKH 6HWWKHIHHOHUDUPWRWKH6723XSSRVLWLRQ.HHSLQJLW
sound 21GRZQSRVLWLRQEXWWKH in the ON (down) position will damage the water valve.
ZDWHUVXSSO\WRWKHUHIULJHUDWRU
has not been connected.
Small or hollow cubes Water filter clogged. 5HSODFHILOWHUFDUWULGJHZLWKQHZFDUWULGJHRUZLWKSOXJ
27
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