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Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
If a specific item of concern arises, where a solution
cannot be reached between a vehicle owner, Ford of
Canada, and/or one of its dealers (that all parties can
agree upon), the owner may wish to use the services
offered by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling and
preparing for their arbitration hearings. However,
before you can proceed with CAMVAP you must
follow your manufacturer's dispute resolution
process as outlined under "Service/Maintenance
Concerns (U.S. or Canada)" earlier in this chapter.
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Consumers wishing to obtain further information
about the program can obtain an information booklet
from your dealer or contact the Provincial
Administrator, Canadian Motor Vehicle Arbitration
Plan, at the address or telephone number shown
below.
0 & P Services
595 Bay Street - Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
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