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English 23
Service
How to Obtain Service or Parts
To reach a service representative, see the contact
information at the front of the manual. Please be prepared
with the information printed on your product data plate
when calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting service.
The data plate location varies based on the oven model
and door hinge type:
• Single oven with bottom hinge: left hand side of door
trim.
• Single oven with side hinge: side opposite the door
hinge.
• Double oven with bottom hinge: left hand side of door
trim of the lower oven cavity.
Troubleshooting Chart
Oven Problem Possible Causes and Suggested Solutions
Oven door is locked and will not
open, even after cooling.
Turn the oven off at the circuit breaker and wait five minutes. Turn breaker back on.
The oven should reset itself and will be operable.
Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper electrical
power to the oven. Be sure oven temperature has been selected.
Oven is not cooking evenly. Refer to cooking charts for recommended rack position. Check "Getting the Most
Out of Your Appliance" for tips and suggestions.
Baking results are not as
expected.
Refer to cooking charts for recommended rack position. Check "Getting the Most
Out of Your Appliance" for tips and suggestions. Adjust oven calibration if
necessary. See "Oven Temperature Offset" under "Setting Menu Options".
Food takes longer to cook than
expected.
The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See "Oven
Temperature Offset" under "Setting Menu Options".
Food is overcooked. The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See "Oven
Temperature Offset" under "Setting Menu Options".
Oven light is not working properly. Replace or reinsert the light bulb if loose or defective. Touching the bulb with fingers
may cause the bulb to burn out.
Oven light does not turn off. Check for obstruction in oven door. Check to see if hinge is bent. Oven light has
been turned on: press the oven light button to turn off.
Cannot remove lens cover on
light.
There may be soil build-up around the lens cover. Wipe lens cover area with a
clean, dry towel prior to attempting to remove the lens cover.
Oven is not self-cleaning properly. Allow the oven to cool before running Self Clean. Always wipe out loose soils or
heavy spillovers before running Self Clean. If oven is badly soiled, set oven for the
maximum Self Clean time.
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