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Customer
assistance
263
Please have the following
information available when
contacting Ford Customer
Assistance:
• Your telephone number (home
and business)
• The name of the dealer and the
city where the dealership is located
• The year and make of your
vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number
(VIN)
If you still have a complaint
involving a warranty dispute, you
may wish to contact the Dispute
Settlement Board (U.S.) or the
Mediation/Arbitration Program
(Canada).
In the United States, a warranty
dispute must be submitted to the
Dispute Settlement Board before
taking action under the
MagnusonĆMoss Warranty Act, or to
the extent allowed by state law,
before pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute
handling procedure is not required
prior to enforcing state created
rights or other rights which are
independent of the MagnusonĆMoss
Warranty Act or state replacement
or repurchase laws.
THE
DISPUTE SETTLEMENT
BOARD (U.S. ONL
Y)
The Dispute Settlement Board is
• an independent, thirdĆparty
arbitration program for warranty
disputes
• available free to owners and
lessees of qualifying Ford Motor
Company vehicles
NOTE: The Dispute Settlement
Board may not be available in all
states: Ford Motor Company
reserves the right to change
eligibility limitations, modify
procedures and/or to discontinue
this service without notice and
without incurring obligations per
applicable state law.
What kinds of cases does the
Board review?
Unresolved warranty repair
concerns or vehicle performance as
designed concerns on Ford,
Mercury and Lincoln cars and Ford,
Mercury and Lincoln light trucks
which are within the terms of any
applicable written new vehicle
warranty are eligible for review,
except those involving:
• a nonĆFord product
• a nonĆFord dealership
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