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27
TROUBLESHOOTING
Check the following before calling for service.
WARNING
Electrical shock and personal injury hazard. Always remove the vacuum cleaner from the charging
stand before servicing. Remove the hand-held vacuum and the battery before servicing to avoid
electric shock or injury.
PROBLEM POSSIBLE CAUSES AND SOLUTIONS
Weak or no suction and
vibration noise.
• Check if inlet or dust bin is blocked by any foreign objects or
debris that weaken the suction.
• Separate dust bin from the main body, and check if the filters are
dirty.
• Filter may have been assembled while still damp.
After washing, leave filter to air dry completely before
re-assembling or vacuum suction will be affected.
Vacuum won’t turn on.
• Check that the switch is turned on.
• Check if battery level is low.
• Follow proper instructions for use in this manual. If product is still
not working, call the LG Customer Information Center for service.
Vacuum emits odors.
• Some odors are normal when the product is first operated and will
diminish within 3 months of normal operation.
• Odors can also be caused by old dust in the dust bin and filters
that has not been cleaned for some time. Empty, clean and wash
the dust bin and filters thoroughly before reusing the appliance.
Vacuum is hot or blows hot
air.
• The air coming out of the outlet holes may be warm because it is
coming out after cooling the motor. This is normal.
Vacuum vibrates but has
no suction.
• Because of the suction motor overheat prevention device, this
may occur when 1) dust bin is full, 2) filter or inlet is blocked, or
3) it is used for a long time. Allow the unit to rest and cool for at
least 40 minutes before attempting to operate again.
– Before using it again, clean the filter and dust bin.
– If the inlet is blocked, remove the foreign object.
Adaptor cord is defective
• Have the defective cord/plug replaced by a qualified electrician.
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