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TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 9
DIFFICULTY SUGGESTIONS
Handling Incoming Calls
Double-ring in FAX/
TEL mode.
The FAX/MFC knows the incoming call is not a fax,
so it is signaling you to answer the telephone call.
Pick up the FAX/MFC handset or answer from an
extension phone and then press your FAX/MFC’s
Telephone Answer Code (default setting is #51).
I have difficulty
transferring a fax call to
the FAX/MFC.
If you answered at the FAX/MFC, press Fax Start
and hang up immediately. If you answered at an
extension phone, press your FAX/MFC’s Remote
Activation Code (default setting is 51). When
your FAX/MFC answers, hang up.
The Caller ID does not
display after the Call
Waiting Signal.
The Caller ID signal is sent ten seconds after the Call
Waiting Signal and speaking may interfer with it. When
you hear the Caller Waiting signal, ask the other party to
hold while you catch the other call. Then stop speaking
until you see the Caller ID on the LCD.
I have difficulty with
custom features on a
single line.
If you have Call Waiting, RingMaster, Voice Mail,
an answering machine, alarm system or any other
custom feature on a single phone line with your fax
machine, it may create a problem sending or
receiving fax data.
For Example:
Your Brother machine handles the Caller ID and
Call Waiting/Caller ID subscriber services.
However, if you subscribe to only Call Waiting or
some other custom service and its signal comes
through the line while your machine is sending or
receiving a fax, the signal can temporarily interrupt
or disrupt the fax data. Brother’s ECM feature
should help overcome this problem. This condition
is related to the telephone system industry and is
common to all devices that send and receive
information on a single, shared line with custom
features. If avoiding a slight interruption is crucial
to your business, a separate line with no custom
features is recommended.
Using Call Waiting Caller ID:
If you are having a telephone conversation and a
fax communication signal comes through on Call
Waiting Caller ID, you can verify that the second
call is a fax by switching to it. You have the option
to receive the fax call, by asking the first caller to
hang up to clear the line.
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