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TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 1
13
13
Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
You may occasionally encounter a difficulty with your FAX/MFC or telephone
line. If this happens, your FAX/MFC often identifies the problem and displays
an error message. The list below explains the most common error messages.
You can correct most problems yourself. If you need additional help, call the
Brother fax-back system at
In USA: 1-800-521-2846
In Canada: 1-800-681-9838
1-514-685-5381 (in Montreal)
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the printer. Calls must be made from within that country.
ERROR MESSAGE CAUSE ACTION
CHANGE DRUM
SOON
The drum unit is near the
end of its life.
Use the drum unit until
you have a print quality
problem, then replace the
drum unit with a new one.
CHECK PAPER The FAX/MFC is out of
paper or paper is not
properly loaded in the
multi-purpose sheet feeder.
Refill the paper or
remove the paper and
load it again and then
press Fax Start.
CHECK PAPER
SIZE
Your Paper Size setting
may not be set correctly
for the paper you are
using (see pages 4-1).
Change either paper in
multipurpose sheet feeder
or change paper size
setting, and then press
Fax Start
.
COMM. ERROR A poor quality phone
line caused
communications error.
Try the call again.
CONNECTION
FAIL
You tried to poll a fax
machine that is not in
Polled Waiting mode.
Verify the other party’s
polling setup.
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