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39
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the
milk is frothed or
milk sprays out of
the fine foam frother.
The fine foam frother is
dirty.
T Clean the fine foam frother (see Chapter 5
‘Maintenance – Cleaning the milk system’).
T Dismantle and rinse the fine foam frother
(see Chapter 5 ‘Maintenance – Dismantling
and rinsing the fine foam frother’).
Coffee only comes
out in drips when it
is being prepared.
The coffee is ground too
finely and obstructs the
system.
T Set the grinder to a coarser setting (see
Chapter 2 ‘Preparation – Adjusting the
grinder’).
‘Fill water tank’ is
displayed although
the water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water tank’).
Little or no water or
steam comes out of
the fine foam frother.
The pump is very
quiet.
The connector of the
fine foam frother may
be blocked by milk
residues or limescale
fragments loosened
during descaling.
T Remove the fine foam frother.
T Unscrew the black connector with the aid of
the hexagonal hole on the measuring spoon
for ground coffee.
T Clean the connector thoroughly.
T Screw the connector back on by hand.
T Carefully tighten it using the hexagonal hole
on the measuring spoon, turning by no more
than a quarter of a rotation.
Grinder is making a
very loud noise.
There are foreign
objects in the grinder.
T Contact customer support in your country
(see Chapter 11 ‘JURA contact details/ Legal
information’).
‘ERROR2’ or
‘ERROR5’ is
displayed.
If the machine has been
exposed to the cold for
a long period of time,
heating may be disabled
for safety reasons.
T Warm the machine at room temperature.
Other
‘ERROR’
messages are
displayed.
–
T Switch the JURA off with the On/Off button Q.
Contact customer support in your country
(see Chapter 11 ‘JURA contact details/ Legal
information’).
E If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details/
Legal information’).
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