User Manual Dyson Big Ball Multi Floor Vacuum Cleaner

• Owner's manual - (English, Spanish)

Table of contents

• USING YOUR DYSON MACHINE
• RATING PLATE
• ASSEMBLY
• OPERATION
• ATTACHMENTS
• CARPETS OR HARD FLOORS
• LOOKING AFTER YOUR DYSON MACHINE
• VACUUMING
• Emptying the clear bin
• Cleaning the clear bin
• WASHING YOUR FILTERS
• BLOCKAGES – THERMAL CUT-OUT
• Looking for blockages
• Brush bar – clearing obstructions
• Base plate – disassembly/reassembly
• BRUSH BAR – TROUBLESHOOTING
• DYSON CUSTOMER CARE
• PLEASE REGISTER AS A DYSON MACHINE OWNER

User manual Vacuum

​​​​​​​ ​​​​​​​ ​​​​​​​

USING YOUR DYSON MACHINE

Please read the ‘Important Safety Instructions’ in this Dyson Operating Manual before proceeding

RATING PLATE

• Your serial number can be found on your rating plate which is behind the clear bin.
• Check to ensure your electricity supply corresponds to that shown on the rating plate. The machine must only be used as rated.

ASSEMBLY

• Lie the machine on its back.
• Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin - block connection on the body of the machine, which is directly above the airway. Push firmly: the cleaner head will click into place.
• Stand the machine up straight.
• Attach the wand handle by sliding it on to the top of the machine.
• The spring clip in the handle will click into place.
• Ensure the hose is straight. Press the red button on the hose. Slide the wand into the hose.
• Ensure the wand and hose sit in the recess of the handle. Slide the end of the wand down into the handle to secure it.
• Close the wand cap.
• Slide the tool holder onto the side of the duct as shown.
• Ensure the cyclone and clear bin unit is secured to the main body of the machine.
• Attach the tools as shown. In use, the tools can be attached to either the hose or the wand.
• Wind the cable around the cable hooks. Secure with the clip.
• To watch a short online video visit: www.dyson.com/up13gettingstarted

OPERATION

• Unwind the cable.
• Plug the machine into the mains electricity supply.
• To switch ‘ON’ or ‘OFF’ press the red power button, located as shown.
• To use, recline the handle. The stabilizer stand will automatically lift up.
• After use, return the machine to the upright position, pushing it firmly into place. The stabilizer wheels will automatically lower.
• Then unplug the machine, coil the cable safely and put the machine away.
• Switch 'OFF' the machine, unplug and ensure it is upright before:
  • changing or using tools
  • removing the hose or airway inspection parts.
• Use the cyclone carry handle to carry the machine.

ATTACHMENTS

• To release the wand, open the wand cap and pull the red tube up and away from the handle until it clicks into place.
• Should you wish to use the hose without the wand, follow the above instruction and press the red button to release the wand from the hose.

CARPETS OR HARD FLOORS

• The brush bar will always default to ‘ON’ (spinning) each time you switch the machine ‘ON’ and recline it for cleaning.
• The brush bar will not rotate when the machine is upright.
• To switch the brush bar 'OFF' (e.g. for delicate rugs and delicate flooring):
  • switch the machine ‘ON’
  • recline the machine
  • press the brush bar ‘ON/OFF’ button – the brush bar will stop spinning.
• The brush bar will automatically stop if it becomes obstructed.
• See ‘Brush bar – clearing obstructions’.
• Before vacuuming your flooring, rugs and carpets, check the manufacturer's recommended cleaning instructions.
• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this happens, we recommend vacuuming with the brush bar switched 'OFF' and consulting with the flooring manufacturer.
• The brush bar on the machine may damage some carpet types. If you are unsure, turn ‘OFF’ the brush bar.
• Check the brush bar regularly and clear away any debris (such as hair). Debris left on the brush bar may cause damage to flooring when vacuuming.

LOOKING AFTER YOUR DYSON MACHINE

• Do not carry out any maintenance or repair work other than that shown and described in this Dyson Operating Manual, or advised by the Dyson Helpline.
• Only use parts recommended by Dyson. If you do not this may invalidate your warranty.
• Store the machine indoors. Do not use or store it below 37.4°F (3°C). Ensure the machine is at room temperature before operating.
• Clean the machine only with a dry cloth. Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the machine.
• If used in a garage, always wipe the base plate and ball with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors.

VACUUMING

• Do not use without the clear bin and filters in place.
• Fine dirt such as plaster dust or flour should only be vacuumed in very small amounts.
• Do not use the machine to pick up sharp hard objects, small toys, pins, paper clips, etc. They may damage the machine.
• When vacuuming, certain carpets may generate small static charges in the clear bin or wand. These are harmless and are not associated with the mains electricity supply. To minimize any effect from this (small static charge), do not put your hand or insert any object into the clear bin unless you have first emptied it and cleaned it with a damp cloth (see ‘Cleaning the clear bin’).
• Do not work with the machine above you on the stairs. When cleaning stairs it is recommended that the handle is not extended and that you use a tool on the end of the hose rather than the wand.
• Do not put the machine on chairs, tables, etc.
• Before vacuuming highly polished floors, such as wood or linoleum, first check that the underside of the floor tool and its brushes are free from foreign objects that could cause marking.
• Do not leave the cleaner head in one place on delicate floors.
• Do not use this machine outdoors. The Dyson Car Cleaning Kit (Model 08909) is intended for use only inside a garage.

Emptying the clear bin

• Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the cyclone and clear bin unit, press down on the red button on the top of the carrying handle on the cyclone.
• To release the dirt, press all the way down on the same red button on the top of the carrying handle on the cyclone.
• To minimize dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
• Remove the clear bin carefully from the bag.
• Seal the bag tightly, dispose as normal.
• To refit:
  • ensure the airway in the bin base is clear of dust and dirt
  • close the clear bin base so it clicks into place
  • push the cyclone and clear bin unit into the main body of the machine; it will click into place
  • ensure the cyclone and clear bin unit is secure.

Cleaning the clear bin

• Remove cyclone and clear bin (see 'Emptying the clear bin').
• To separate the cyclone unit from the clear bin press the red button to open the clear bin base. This exposes a small silver button behind the red opening mechanism. Press the silver button and separate the cyclone unit from the clear bin.
• Clean the clear bin with cold water only.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Do not immerse the whole cyclone in water or pour water into the cyclones.
• Clean the cyclone shroud with a cloth or dry brush to remove lint and dust.
• Ensure the clear bin is completely dry before replacing.
• To refit:
  • fit the cyclone shroud into the clear bin so that the silver button clicks and engages. Ensure that the front of the clear bin is locked in place
  • close the clear bin base so it clicks into place
  • push the cyclone and clear bin unit into the main body of the appliance; it will click into place
  • ensure the cyclone and clear bin unit is secure.

WASHING YOUR FILTERS

• Your machine has two washable filters, located as shown.
• Check and wash the filters regularly according to instructions to maintain performance.
• Switch ‘OFF’ and unplug before checking or removing the filters.
• The filters may require more frequent washing if vacuuming fine dust.
• Wash with cold water only. Do not use detergents.
• Do not put the filters in a dishwasher, washing machine, tumble dryer, oven, microwave or near a open flame.

Filter A

• Remove cyclone and clear bin (see 'Emptying the clear bin').
• Release the catch on the front of the cyclone handle and then remove the filter.
• Wash the filter with cold water only. Hold under a tap and run water through the open end until the water runs clear. Turn upside down and tap out.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Run water over the outside of the filter until the water runs clear.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.
• Replace the filter into the cyclone. Swing the handle back into place.
• Ensure the latch clicks to engage and is secure. Fit the cyclone and clear bin unit onto the machine (instructions above).

Filter B

• Lie the machine on its side.
• To remove filter B:
  • turn the blue central locking dial on the outer cover of the ball counter-clockwise until the cover is released
  • lift off the cover
  • turn the filter one-quarter counter-clockwise to release.
• Wash the filter with cold water only.
• Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed.
• Tap on the plastic rim, not the filter material.) Leave to dry completely for a minimum of 24 hours.
• It is normal for the filter in the ball to turn gray in color.
• To refit filter B:
  • refit the filter on to the ball
  • secure the filter by turning it clockwise so the white arrows align.
• When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.
• To watch a short online video visit: www.dyson.com/up13filterwash

BLOCKAGES – THERMAL CUT-OUT

• This machine is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes blocked the machine may overheat and automatically cut-out.
• If this happens, follow the instructions below in 'Looking for blockages'.

Looking for blockages

• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could result in personal injury.
• Leave to cool down for 1-2 hours before checking the filters or for blockages.
• Clear any blockage before restarting.
• Look for blockages in the wand, airways and cleaner head.
• To release the hose from the machine, you will need to remove the wand.
• Open the wand release cap.
• Pull the wand up and away from the handle.
• Press the red release button in the connecting collar and remove the wand from the hose.
• Remove the clear bin and cyclone unit. Then release the hose from the machine by pressing the red tab on the base of the hose – you can see it from the front of the machine.
• Check for blockages in the hose.
• Beware of sharp objects when checking for blockages.
• To refit the hose, align the guides on the base of the hose with the channels in the neck of the airway. Ensure the red tab faces the front of the machine. Push the hose on. It will click into place. To refit the wand follow the instructions above in the ‘OPERATION’ section.
• To remove the base plate to access an obstruction, see ‘Base plate – disassembly/reassembly’.
• To look for blockages in the front airway between the ball and the cleaner head you will need to remove the cleaner head: see ‘Base plate – disassembly/reassembly’ below on how to do this.
• To look for blockages in the rear airway between the ball and the cleaner head you will need to release the hose. Hold and slide the red cuff out. Check thoroughly for blockages and slot back into place.
• Beware of sharp objects when checking for blockages.
• To look for blockages in the ball, open the clear plastic inlet on the top.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.

Brush bar – clearing obstructions

• If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you will need to remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in personal injury.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions below to remove the base plate. This gives more access to the obstruction. Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website. Clearing brush bar obstructions is not covered by your warranty.

Base plate – disassembly/reassembly

• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in personal injury.
• Lie the machine on its front.
• Detach the red ‘C’ clip which is on the connection between the cleaner head and the machine. It is quite firm, but do not pull it off roughly. Use a constant, firm pressure.
• Pull the cleaner head away from the machine. Use a constant, firm pressure.
• On the cleaner head there are two dials: turn each a quarter- turn counter- clockwise until it clicks.
• Put the cleaner head onto its back:
  • lift up the top edge of the base plate, so it rotates to the upright position
  • lift out.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate, hinge it closed.
• To secure the base plate:
  • press the base plate close to the cleaner head
  • secure the first dial by turning it a quarter-turn clockwise until it clicks and engages
  • repeat with the second dial.
• Refit the red ‘C’ clip onto the cleaner head. The flatter edge of the clip fits against the cleaner head. It is easier to slide one lug into its slot before the other.
• Lay the machine on its back.
• Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin - block connection on the body of the machine, which is directly above the airway. Push firmly: the cleaner head will click into place.

BRUSH BAR – TROUBLESHOOTING

• If the brush bar has stopped spinning, follow the instructions above on clearing obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website.
• To view a short online video visit: www.dyson.com/up13brushbarmaintenance

DYSON CUSTOMER CARE

THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE

If you have a question about your Dyson machine, call the Dyson Helpline with your serial number and details of where and when you bought the machine.

Most questions can be solved over the phone by one of our

Dyson Helpline staff.

If your Dyson machine needs service, call the Dyson Helpline so we can discuss the available options. If your Dyson machine is under warranty, and it is a covered repair, it will be repaired at no cost.

Your serial number can be found on your rating plate which is behind the clear bin.

PLEASE REGISTER AS A DYSON MACHINE OWNER

To help us ensure you receive prompt and efficient service, please register as a Dyson machine owner. There are two ways to do this:

• Online at www.dyson.com
• By telephoning the Dyson helpline on 1-866-277-4649. This will confirm ownership of your Dyson machine in the event of an insurance loss, and enable us to contact you if necessary. By registering online or by phone you will:
• Protect your investment with a five year parts and labor warranty
• Receive helpful tips on using your machine.
• Be the first to hear about our latest inventions.
• Registering only takes a few minutes and all you need is your serial number.