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9
o
Problem Possible Reasons Solution
1 Bowl is stuck and does not detach from
the base.
Excessive food in the bowl. Unknown
substance in the bowl.
Press reverse button 3-5 seconds. Repeat
process 2-3 times. Then, push bowl upward
w
hile turning.
2
Hopper/lid is stuck. Excessive food in the bowl. Unknown
s
ubstance in the bowl.
P
ress reverse button 3-5 seconds. Repeat
p
rocess 2-3 times. Then, press down on top
o
f lid while turning.
3
Motor is stuck or has stopped. Excessive food in the bowl.
Safety feature: automatic shutoff due to
overheating.
P
ress reverse button 3-5 seconds. Repeat
p
rocess 2-3 times. If motor has stopped, let
c
ool down before trying again.
4 Leaking from underneath the bowl. Extraction packing not plugged in correctly. Be sure to plug in extraction packing tightly
after cleaning.
5 Squeaking noise when juicing. Friction between the squeezing screw and
bowl or food.
Squeaking sound is perfectly normal. Do not
run the juicer without any food.
6 The unit vibrates. Sign of motor working properly. Vibration is perfectly normal. However,
severe shaking which causes imbalance of
the unit should be checked for a defective
screw.
9 Mold in silicone part of spinning brush. Poor cleaning. Be sure to clean thoroughly by detaching
the silicone brushes from the spinning
brush. Don’t forget to plug it back in before
juicing.
7 Water mark or scratch on the squeezing
screw.
Molding marks during manufacturing
process.
These marks and lines on the squeezing
screw are perfectly normal.
8 Colour stain on the bowl, strainer,
spinning brush.
Natural dye from food. The Slow Juicer is BPA-free and chemical-
free on all attachments, therefore natural dye
from food when juicing is perfectly normal.
To reduce staining, rinse and clean
immediately after each use. Diluted vinegar
or bleach can also be used.
10 Strainer damage. Ice, frozen foods, large hard seeds or pits,
unknown substance, or excess food in bowl.
Refer to Instruction Manual for proper usage
and juicing tips. Remember not to
overcrowd food or force foods in.
11 Deformation of attachments. Exposed to heat or abrasive materials. Do not clean any attachments in dishwasher
or use hard cleaners. Plastics tend to
deform when exposed to high heat.
12 Too much pulp coming out. Excess food in bowl clogging up the strainer
or food not cut into small pieces.
Cut food, especially fibrous foods, into
smaller pieces to avoid the fibres wrapping
around the screw. Also input food at a slow
pace allowing all the pulp to eject before
adding more food.
Trouble shooting
FP404000MAUS Rev4.qxp_Morphy Richards Instruction Book 13/07/2015 18:10 Page 9
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