www.lg.com
Read this owner's manual thoroughly before operating the appliance and keep it handy for
reference at all times.
OWNER'S MANUAL
FRIDGE&
FREEZER
Copyright © 2019-2020 LG Electronics Inc. All Rights Reserved
EN ENGLISH
MFL70720806
Rev.04_042020
TABLE OF CONTENTS
This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS ..............................................................3
READ ALL INSTRUCTIONS BEFORE USE ..................................................... 3
WARNING ......................................................................................................... 3
CAUTION ..........................................................................................................9
INSTALLATION ............................................................................. 11
Before Installation ........................................................................................... 11
Reversable Doors ( * ).....................................................................................12
Leveling the Appliance ....................................................................................12
Connecting the Appliance ...............................................................................12
Moving the Appliance ......................................................................................12
OPERATION .................................................................................13
Parts and Functions ........................................................................................13
Notes for Operation ......................................................................................... 15
Control Panel ..................................................................................................17
Icemaker .........................................................................................................20
Folding Shelf ( * ) ............................................................................................21
Other Functions...............................................................................................21
SMART FUNCTIONS ....................................................................22
LG ThinQ Application Features .......................................................................22
Smart Diagnosis .............................................................................................. 22
MAINTENANCE ............................................................................ 23
Notes for Cleaning ..........................................................................................23
Cleaning the Door Basket ...............................................................................23
Cleaning the Shelf ........................................................................................... 24
Cleaning the Vegetable Drawer ......................................................................24
Cleaning the Water Dispenser ........................................................................25
TROUBLESHOOTING .................................................................. 26
3
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SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
The following safety guidelines are intended to prevent unforeseen risks
or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause
serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause the
minor injury or damage to the product.
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
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• If the power cord is damaged or the hole of the outlet socket is loose,
do not use the power cord and contact an authorized service centre.
• Do not damage the refrigerant circuit.
• Do not use mechanical devices or other means to accelerate the
defrosting process.
• Keep ventilation openings, in the appliance enclosure or in the built-in
structure, clear of obstruction.
• Do not use electrical appliances inside the refrigerator.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not locate multiple portable outlet-sockets or portable power
supplies at the rear of the appliance.
• Disconnect the power cord before cleaning the appliance or replacing
the inside lamp (where fitted).
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet socket.
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• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
• Do not tilt the appliance to pull or push it when transporting.
• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
Risk of Fire and Flammable Materials
• If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the amount
of refrigerant used. The room must be 1 m² in size for every 8 g of
R600a refrigerant inside the appliance.
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on the
identification plate inside the appliance.
Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Install the appliance on a firm and level floor.
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• Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that is
subject to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Install the appliance in a place where is easy to unplug the power
plug of the appliance.
• Be careful not to let the appliance door fall during assembly or
disassembly.
• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• Do not use an extension cord or double adapter.
• Be careful not to point the power plug up or let the appliance lean
against the power plug.
• Do not connect a plug adapter or other accessories to the power
plug.
• Do not modify or extend the power cable.
• Ensure that the outlet socket is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate outlet socket that is installed and
grounded in accordance with all local codes and ordinances.
• Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
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Operation
• Do not use the appliance for any purpose (storage of medical
or experimental materials or shipping) other than any domestic
household food storage use.
• If water penetrates electrical parts of the appliance, disconnect power
plug and contact an LG Electronics customer information centre.
• Unplug the power plug during a severe thunderstorm or lightening or
when not in use for a long period of time.
• Do not touch the power plug or the appliance controls with wet hands.
• Do not bend the power cable excessively or place a heavy object on
it.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• Do not apply excessive force or impact to the back cover of the
appliance.
• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
• Do not put animals, such as pets into the appliance.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
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• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
• Fill with potable water only into icemaker or dispenser water tank.
Maintenance
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
• Disconnect the power cord before cleaning the appliance or replacing
the inside lamp (where fitted).
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet socket.
• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
Disposal
• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
appliance.
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CAUTION
CAUTION
To reduce the risk of minor injury to persons, malfunction, or
damage to the product or property when using this product,
follow basic precautions, including the following:
Operation
• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
• Do not open or close the appliance door with excessive force.
• If the hinge of the appliance door is damaged or operates improperly,
stop using the appliance and contact an authorized service centre.
• Prevent animals from nibbling on the power cable or water hose.
• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
• Do not use a thin crystal cup or chinaware when dispensing.
• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
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Maintenance
• Do not clean glass shelves or covers with warm water when they are
cold. They may break if exposed to sudden temperature changes.
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics
customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
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Before Installation
Dimensions and Clearances
• Too small of a distance from adjacent items may
result in the degradation of freezing capability
and increased electricity costs. Allow over 50
mm of clearance from each adjacent wall when
installing the appliance.
A
C
B
F
H
G
D
E
- Size(mm)
Type Bar Handle Pocket Handle
A 705 700
B 1720/1850 1720/1850
C 740 700
D 595 595
E 665 665
F 700 700
G 1340 1340
H 1200 1160
NOTE
• The height (B) of the appliance may differ from
model to model.
Ambient Temperature
• The appliance is designed to operate within
a limited range of ambient temperatures,
depending on the climate zone.
• The internal temperature could be affected
by the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
• The climate class can be found on the rating
label.
Climate Class
Ambient Temperature
Range ºC
SN (Extended
Temperate)
+10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38
T (Tropical) +16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
• The appliances rated from SN to T are intended
to be used at an ambient temperature between
10 ºC and 43 ºC.
Accessories
*1:This feature is only available on some models.
a
Cord Holder*1
b
Cap Door*1
c
Cap Hinge*1
INSTALLATION
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Reversable Doors ( * )
Some models are fitted with reversible doors, so
that they may open from either the left or right
hand side to suit your kitchen design.
NOTE
• Reversing the doors must be performed by the
qualified personnel of LG Electronics. If not, the
doors will not be covered by the warranty.
• ( * ) : Call the LG Electronics Customer
Information Center to find out if your model has
this feature.
Leveling the Appliance
To avoid vibration, the unit must be leveled.
If required, adjust the leveling screws to
compensate for the uneven floor.
The front should be slightly higher than the rear to
aid in door closing and therefore the unit will have
a slight backward lean.
Leveling screws can be turned easily by tipping the
cabinet slightly.
Turn the leveling screws counterclockwise
to
lower the unit, clockwise
to raise it.
Connecting the Appliance
After installing the appliance, connect the power
plug into a socket outlet.
NOTE
• After connecting the power supply cord (or plug)
to the outlet, wait 3 or 4 hours before you put
food into the appliance. If you add food before
the appliance has cooled completely, your food
may spoil.
Moving the Appliance
1
Remove all food from inside the appliance.
2
Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance.
3
Tape parts such as shelves and the door
handle to prevent from falling off while moving
the appliance.
4
Move the appliance with more than two people
carefully. When transporting the appliance
over a long distance, keep the appliance
upright.
5
After installing the appliance, connect the
power plug into a mains outlet socket and
switch it on.
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OPERATION
Parts and Functions
7
Control Panel
To set the freezer and fridge temperatures.
Water Dispenser Tank ( * )
This is where water is stored to supply the dispenser. It requires manual filling. (Non plumbed models
only)
Smart Diagnosis Unit
Using this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
LED Lamp
The LED lamp inside the appliance lights up when you open the fridge door.
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Fridge Shelf
This is where refrigerated foods and other items are stored.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• Store the foods with higher moisture content at the front of the shelf.
• The actual number of shelves will differ from model to model.
Folding Shelf ( * )
This is where refrigerated foods and high items are stored.
Bottle Rack ( * )
This is where drinks tall bottles or containers are stored.
CAUTION
• Do not store short bottles or containers. The items may fall and cause an injury or appliance
damage.
Fresh Vegetable Drawer ( * )
This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity
controller.
Vegetable Drawer
This is where fruits and vegetables are stored to remain fresh for as long as possible.
• The actual number of drawers will differ from model to model.
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
Movable Egg Tray (*)
This is where eggs are stored.
• You can move it to and use it at a desired position as needed. However, do not use it as the ice bin
or place it on the shelf on top of the fridge or the vegetables drawer.
Icemaker (*)
This is where ice is manually produced and stored.
Freezer Drawer
This is for long-term storage of frozen items.
NOTE
• The appearance or components of the appliance may differ from model to model.
• ( * ) : This feature varies depending on the model purchased.
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Notes for Operation
• Users should keep in mind that frost can form. If
the door is not closed completely, if the humidity
is high during the summer, or if the freezer door
is opened frequently.
• Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
• Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise.
• If you are leaving the appliance turned off for an
extended period of time, remove all food and
unplug the power cord. Clean the interior, and
leave the doors slightly ajar to prevent mold
from growing in the appliance.
Suggestion for Energy Saving
• Ensure there is sufficient space between stored
foods. This allows cold air to be circulated
evenly and lowers electricity bills.
• Store hot food only after it has cooled in order to
prevent dew or frost.
• When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
• Do not put food near the temperature sensor of
the fridge compartment. Keep a distance of at
least 3 cm from the sensor.
• Note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the
impact this may have on the food storage due to
a temperature rise, seal or wrap the stored food
in several layers.
• The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
Storing Foods Effectively
• Store frozen food or refrigerated food inside
sealed containers.
• Check the expiration date and label (storage
instructions) before storing food in the
appliance.
• Do not store food for a long period of time
(more than four weeks) if it spoils easily at a low
temperature.
• Place the refrigerated food or frozen food in
each fridge or freezer compartment immediately
after purchasing.
• Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower its
taste and nutrition.
• Do not wrap and store vegetables with
newspaper. Printing material of newspaper
or other foreign substances may smear and
contaminate food.
• Do not overfill the appliance.Cold air can not
circulate properly if the appliance is overfilled.
• If you set an excessively low temperature
for food, it may become frozen. Do not
set a temperature lower than the required
temperature for the food to be stored correctly.
• For more space, you can remove bottle rack,
egg tray, ice tray and fresh converter drawer.
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Max Freezing Capacity
• The Express Freeze function will set the freezer
to its maximum freezing capacity. This generally
takes up to 24 hours and automatically switches
off.
• If the maximum freezing capacity is to be used,
Express Freeze must be switched on for seven
hours before fresh produce is placed in the
freezer compartment.
Maximum Storage
• To get better air circulation, insert all drawers.
• If large quantities of food are to be stored, all
the freezer drawers should be taken out of
the appliance and the food should be stacked
directly on the freezer shelves in the freezer
compartment.
NOTE
• To remove the drawers, first remove the food
from the drawers. Then by using the drawer
handles pull out the drawers carefully. Not doing
so could cause injury or damage to the drawers.
• The shape of each drawer may be different,
reinsert each drawer into the right position.
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Control Panel
Units and Functions
Fridge Temperature
• This sets the fridge target temperature.
Express Cool
• This enables the Express Cool function.
Freezer Temperature
• This sets the freezer target temperature.
Express Freeze
• This enables the Express Freeze function.
Eco Friendly
• This controls the Power Save mode for
lowering energy consumption.
NOTE
• The actual control panel may differ from model to model.
• The control panel will turn off automatically for energy saving.
• If there is any finger or skin contact to the control panel while cleaning it, the button function may operate.
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Setting the Temperature
This sets the fridge temperature or freezer
temperature.
• Press the Fridge button or Freezer button to
adjust the temperature.
• The temperature can be adjusted.
− Fridge : from 1 °C to 7 °C
− Freezer : from -15 °C to -23 °C
• The initial temperature is set.
− Fridge : 3 °C
− Freezer : -18 °C
• The actual inner temperature varies depending
on the food status, as the indicated setting
temperature is a target temperature, not actual
temperature within the appliance.
NOTE
• The default temperature setting may vary
depending on the appliance.
• Wait until 3 or 4 hours have passed after
connecting the appliance to the mains power
before storing food in the appliance.
Setting Express Cool
This function can quickly cool a large amount of
food in the fridge compartment.
• When you press the Express Cool button for 3
seconds, the Express Cool icon lights on the
control panel.
• The function is enabled and disabled in turn
each time you press the button.
• The Express Cool function automatically
terminates after a specific period (maximum 7
hours) has passed.
Setting Express Freeze
This function can quickly freeze a large amount of
ice or food in the freezer compartment.
• When you press the Express Freeze button for
3 seconds, the Express Freeze icon lights on
the control panel.
• The function is enabled and disabled in turn
each time you press the button.
• The Express Freeze function automatically
terminates after a specific period (maximum 24
hours) has passed. Please be mindful that The
Express freeze function may cause ice cream to
become hard.
Setting Eco Friendly
• The function sets the appliance to the power
saving mode to reduce energy consumption
when you are away from home for a few days.
• Pressing the Eco Friendly button starts the
operation with the lamp on, and pressing it
again stops the operation.
• When the Eco Friendly mode is on, the other
buttons will not operate. When you finish using
the Eco Friendly mode, turn it off so that other
buttons work and the refrigerator returns to its
previous temperature setting.
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Water Dispenser ( * )
Press the lever of the water dispenser to dispense
cold water.
Dispenser Lever
CAUTION
• Keep children away from the dispenser to
prevent children playing with or damaging the
controls.
NOTE
• If the cup or glass opening rim is small,
water may splash out of the glass or miss it
completely.
• Use a cup or glass with a rim of over 68 mm in
diameter when dispensing water.
• ( * ) : This feature varies depending on the
model purchased.
Water Dispenser tank ( * )
1
Open the cap (small cover) on the top of the
water tank.
2
Fill the water tank with potable water and
close the cap (small cover).
• The water tank can hold up to 2.3 L.
CAUTION
• Children should not be allowed near the
dispenser tank. If the child drops the water
dispenser tank while it is completely filled with
water , injury may occur. Do not fill the water
tank with drinks other than water of fill with hot
water.
• Do not apply excessive force or impact when
removing or assembling the water dispenser
tank. Doing so can cause appliance damage or
injury.
NOTE
• Before using the water dispenser tank after
installing the appliance, it should be washed
before filling it with water.
• Check if the water dispenser tank has been
placed on the appliance correctly. If it is not
assembled correctly, water may leak from the
tank into the appliance.
• If there is no water in the water dispenser tank,
the water function of the dispenser cannot
be used. Check if there is water in the water
dispenser tank and then fill it with water if there
is not.
• Sound from the water tank will be normal when
supplying water to the dispenser. It is not a sign
of malfunction.
• ( * ) : This feature varies depending on the
model purchased.
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Icemaker
This is where ice is manually produced and stored.
NOTE
• You can remove the ice tray or ice storage bin
if you do not use it to create more space inside
the freezer.
Making Ice
1
Hold the handle of the ice tray and pull it out.
2
Fill the ice tray with water up to the water level.
3
Place the ice tray back to its position carefully
not to spill water on to the floor or shelf.
WARNING
• Fill with potable water only.
CAUTION
• Check whether there is any ice remaining in the
ice tray before putting water into it.
• Do not close the freezer door using any sudden
or aggressive motion after filling the ice tray with
water.
NOTE
• If the ice tray is overfilled, the ice may stick
together and be difficult to remove.
• Press the Express Freeze button on the control
panel to make ice quickly. Please be mindful
that The Express freeze function may cause ice
cream to become hard.
Taking Out Ice
1
Rotate the ice separation handle on the
icemaker clockwise.
2
Lift the ice storage bin slightly to remove it.
CAUTION
• If you open and close the freezer door
frequently, it may take longer for water to freeze.
• The time it takes for water to freeze may vary
according to the season.
• The temperature inside the appliance can
take up to 24 hours to stabilize after initial
installation. Water may take longer to freeze
because of this.
• Be careful when handling the ice as the edges
of the ice may be sharp.
NOTE
• Do not store ice that has not frozen completely
in the ice bin. Unfrozen water could cause the
ice to clump together.
• When getting ice, remove the ice storage bin
gently so that the slide stopper doesn’t break.
• Fill the ice tray up to the water line. If water goes
over the water line, it could spill into the ice
storage bin, making it difficult to remove the ice
already in the ice bin.
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Folding Shelf ( * )
Store taller items such as bottles and food by
folding the front half of the shelf.
1
Lift the front side of the shelf and shift it on to
the rear half shelf.
2
Lift the front side of the shelf and shift it under
its rear half shelf. From this position, both
sides of the shelf can be lifted up to free more
space.
NOTE
• ( * ) : This feature varies depending on the
model purchased.Other Functions
Other Functions
Door Open Alarm
The alarm sounds 3 times in 30 second intervals
if the fridge door is left open or not completely
closed for one minute.
• Contact the LG Electronics customer
information centre if the alarm sound continues
every 30 seconds even after closing the door.
Failure Detection
The appliance can automatically detect problems
during the operation.
• If a problem is detected, the appliance may not
operate and an error code is displayed even
when any button is pressed.
• When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off
the power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
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LG ThinQ Application
Features
This feature is only available on models with the c
or d logo.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smart
phone using the convenient smart features.
Smart Diagnosis
• If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
NOTE
• The application is subject to change for
appliance improvement purposes without
notice to users.
• Functions may vary by model.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a smart
phone.
• Follow instructions to download and install the
application.
• Run the LG ThinQ application and follow the
instructions in the application to register the
appliance.
Smart Diagnosis
This feature is only available on models with the c
or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-
Fi unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.
1
Open the fridge door.
2
Press the Eco Friendly button.
• If the door has been open for longer than 60
seconds, close the door and repeat steps
1 and 2.
3
Hold the phone on the upper right speaker
hole.
4
Press and hold the Freezer button for 3
seconds while holding your holding your
phone in front of the speaker.
5
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
SMART FUNCTIONS
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Notes for Cleaning
• When removing a shelf or drawer from inside
the appliance, remove all stored foods from the
shelf or drawer to prevent injury or damage to
the appliance.
− Otherwise, injury may occur due to the
weight of stored foods.
• If cleaning the outside air vents of the appliance
by means of vacuuming, then the power cord
should be unplugged from the outlet to avoid
any static discharge that can damage the
electronics or cause an electric shock.
• Detach the shelves and drawers and clean
them with water, and then dry them sufficiently,
before replacing them. Do not immerse cold
shelves under hot water. Doing so can cause
the shelves to shatter and cause injury.
• Regularly wipe the door gaskets with a wet soft
towel.
• Door basket spills and stains should be cleaned
as they can compromise storage ability of the
basket and could even be damaged.
• After cleaning, check if the power cable is
damaged, warm or improperly plugged.
• Keep the air vents on the exterior of the
appliance clean.
− Blocked air vents can cause fire or appliance
damage.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
− This may cause discoloration or damage to
the appliance.
− Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
• For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry
thoroughly with a soft cloth.
• Never clean the shelves or containers in the
dishwasher.
− The parts may become deformed due to the
heat.
• If the appliance is equipped with an LED lamp,
do not remove the lamp cover and LED lamp
in any attempt to repair or service it. Please,
contact the LG Electronics customer information
centre.
Cleaning the Door Basket
Removing the Fridge/Freezer
Door Basket
Hold both edges of the basket and remove it by
lifting it upward.
Refitting the Fridge/Freezer Door
Basket
1
Hold both edges of the door basket, gently
push one edge to assemble, and then in the
same manner assemble the other edge.
2
After assembling, tap the door basket gently to
ensure it is horizontally secured.
MAINTENANCE
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Cleaning the Shelf
Removing the Fridge/Freezer
Shelf
Remove the shelf by pulling it out while slightly
lifting the rear edge of the fridge shelf.
Refitting the Fridge/Freezer Shelf
Mount them in the reverse order of the removal
process.
Removing the Folding Shelf
1
Slightly Lift up the front of the sliding shelf and
slide it inward.
2
Lift the rear half shelf up to remove it.
3
Hold the center of the frame shelf. Slightly lift
up the frame shelf and pull it out.
Refitting the Folding Shelf
Mount them in the reverse order of the removal
process.
CAUTION
• Glass shelves are heavy. Use special care when
removing them.
• Make sure that shelves are level from one side
to the other. Failure to do so may result in the
shelf falling or spilled food.
• Never wash or submerge cold shelves in hot
or warm water as they could shatter and cause
injury.
Cleaning the Vegetable
Drawer
Removing the Vegetable Drawer
1
Remove the contents of the drawer. Hold the
handle of the vegetable drawer and pull it out
completely but gently until it stops.
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2
Lift the vegetable drawer up and remove it by
pulling it out.
Refitting the Vegetable Drawer
Insert the bottom of the vegetable drawer into its
original position and gently push it back in while
lowering it.
CAUTION
• Please note that injuries and product damage
can be caused by the weight of stored foods
when removing the vegetable drawer if they are
not removed beforehand.
Cleaning the Water
Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with a
damp cloth.
Cleaning the Water Outlet
Wipe the water outlet frequently with a clean cloth
as it may get dirty easily. Please note that lint from
a cloth may adhere to the outlet.
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TROUBLESHOOTING
Symptoms Possible Cause & Solution
There is no
refrigeration or
freezing.
Is there a power interruption?
• Check the power of other appliances.
Is the power plug unplugged from the outlet?
• Plug the power plug in the outlet properly.
There is poor
refrigeration or
freezing.
Is the fridge or freezer temperature set to its warmest setting?
• Set the fridge or freezer temperature to ‘Medium’.
Is the appliance in direct sunlight, or is it near a heat generating object
such as cooking oven or heater?
• Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Did you put in too much food?
• Maintain an appropriate space between food.
Are the appliance doors completely closed?
• Completely close the door and make sure that stored food is not obstructing
in the door.
Is there enough space around the appliance?
• Adjust the installation position to make enough space around the appliance.
The appliance contains
a bad smell.
Is the fridge or freezer temperature set to ‘Warm’?
• Set the fridge or freezer temperature to ‘Medium’.
Did you put in food with a strong smell?
• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
• Throw away rotten vegetables and clean the vegetable drawer. Do not store
vegetables too long in the vegetable drawer.
The inside lamp in the
appliance does not
turn on.
Lamp failure
• Close the door and re-open. If the lamp does not turn on, please contact the
LG Electronics customer information centre. Do not attempt removal of the
lamp.
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Symptoms Possible Cause & Solution
The appliance door is
not closed tightly.
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may remain
briefly open before closing. Make sure that you do not slam the door closed.
Close without force.
It is difficult to open
the appliance door.
Did you open the door right after you closed it?
• If you try to open the appliance door within one minute after you closed
it, you may have difficulties because of the pressure inside the appliance.
Try to open the appliance door again in a few minutes so that the internal
pressure stabilizes.
There is condensation
inside the appliance
or on the bottom of
the vegetable drawer
cover.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Did you leave the appliance door open?
• Although the condensation will disappear soon after you close the appliance
door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
• Condensation can form due to the temperature difference from the outside.
Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
• Store food in a covered or sealed container.
Frost has formed in the
freezer compartment.
Doors may not be closed properly?
• Check if the food item inside the appliance is blocking the door and make
sure that the door is tightly closed.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
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Symptoms Possible Cause & Solution
Frost has formed in the
freezer compartment.
Is the air entry or exit of the freezer compartment blocked?
• Make sure that air entry or exit is not blocked so that the air can circulate
inside.
Is the freezer compartment overfilled?
• Maintain an appropriate space between items.
Frost or condensation
has formed inside or
outside the appliance.
Did you open and close the appliance door frequently or is the appliance
door improperly closed?
• Frost or condensation can form if the outside air penetrates inside the
appliance.
Is the installation environment humid?
• Condensation can appear on the exterior of the appliance if the installation
area is too humid or on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
The appliance is
noisy and generates
abnormal sounds.
Is the appliance installed on a weak floor or improperly leveled?
• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
• Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
• Remove the object on top of the appliance.
The side or front of the
appliance is warm.
There are anti condensation pipes fitted to these areas of the appliance
to reduce condensation forming from around the door area.
• The heat releasing pipe to prevent condensation is installed on the front and
side of the appliance. You may feel it particularly hot right after the appliance
is installed or during the summer. You can be assured that this is not a
problem and is quite normal.
There is water inside
or outside of the
appliance.
Is there water leakage around the appliance?
• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
• Check if the water is from the thawed frozen food or a broken or dropped
container.
Water does not come
out.
The water dispenser tank may be empty? (Non plumbed models only)
• Fill the water dispenser tank.
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Symptoms Possible Cause & Solution
Clicking noises
The defrost control will click when the automatic defrost cycle begins
and ends. The thermostat control (or appliance control on some models)
will also click when cycling on and off.
• Normal Operation
Rattling noises
Rattling noises may come from the flow of appliance, the water line on
the back of the unit (for plumbed models only), or items stored on top of
or around the appliance.
• Normal Operation
Refrigerator is not resting evenly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Door
Alignment section.
The refrigerator with linear compressor was moved while operating.
• Normal operation. If the compressor does not stop rattling after three
minutes, turn the power to the appliance off and then on again.
Whooshing noises
Evaporator fan motor is circulating air through the fridge and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling noises
Refrigerant is flowing through the cooling system
• Normal Operation
Popping noises
Contraction and expansion of the inside walls due to changes in
temperature.
• Normal Operation
Vibrating
If the side or back of the appliance is touching a cabinet or wall, some of
the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back do not make any
contact with any wall or cabinet.
Memo
Memo
