Loading ...
Loading ...
Loading ...
47
EN
Symptoms Reason Solution
Your home appliance and
smartphone is not connected
to the Wi-Fi network.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
• Find the Wi-Fi network
connected to your smartphone
and remove it, then register
your appliance on LG
SmartThinQ.
Mobile data for your
smartphone is turned on.
• Turn off the Mobile data of
your smartphone and register
the appliance using the Wi-Fi
network.
The wireless network name
(SSID) is set incorrectly.
• The wireless network
name (SSID) should be a
combination of English letters
and numbers. (Do not use
special characters.)
The router frequency is not
2.4 GHz.
• Only a 2.4 GHz router
frequency is supported. Set
the wireless router to 2.4 GHz
and connect the appliance
to the wireless router. To
check the router frequency,
check with your Internet
service provider or the router
manufacturer.
The distance between the
appliance and the router is
too far.
• If the distance between the
appliance and the router is too
far, the signal may be weak
and the connection may not be
congured correctly. Move the
location of the router so that it
is closer to the appliance.
Loading ...
Loading ...
Loading ...