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HELP TOPICS
The remote is not responding. There is no sound. The TV image does not cover the entire screen.
• Make sure the batteries are properly inserted matching the -
and + symbols.
• Replace the batteries with fresh ones.
The TV displays “No Signal.”
• Press INPUT button on the remote control to select a dierent input
source.
• If you are using cable TV or antenna connected directly to the TV,
scan for channels. See Scanning for Channels.
There is no power.
• Ensure the TV is plugged into a working electrical outlet.
• Ensure the power cable is securely attached to the TV.
• Press the Power/Standby button on the remote or on the back
of the TV to turn the TV on.
The power is on, but there is no image on the screen.
• Ensure all cables are securely attached to the TV.
• Ensure all devices are connected correctly. Devices dier; see
your device’s user manual for details.
• Adjust Brightness, Contrast, or Backlight. See
Adjusting the
Picture Settings
.
• Press the INPUT button on the remote to select a dierent
input source.
The sound is at or dialog is not audible.
• Turn o Volume Leveling. See
Adjusting the Audio Settings
.
Where do I nd information on the accessibility features of this
product and other VIZIO products?
• Please visit https://www.vizio.com/accessibility, Email us at:
[email protected], or give us a call at 1-877-698-4746.
• Press Volume Up on the remote control.
• Press the MUTE button on the remote to ensure mute is o.
• Check the audio settings. See
Adjusting the Audio Settings.
• Check the audio connections of external devices (Blu-ray player,
game console, cable/satellite box) that are connected to the TV.
• If you are using an antenna, the signal strength of the channel
may be low. Ensure your antenna is connected securely to
the TV and move the antenna around the room or close to a
window for the best signal.
The colors on the TV don’t look right.
• Adjust the Color and Tint settings in the Picture menu. See
Adjusting the Picture Settings
.
• Select a pre-set picture mode. See
Adjusting the Picture
Settings
. VIZIO recommends selecting Calibrated.
• Check all cables to ensure they are securely attached.
The image quality is not good.
• For the best image quality, view high-denition programs using
digital sources. Connect your devices with HDMI cables.
• If you are using an antenna, the signal strength of the channel
may be low. Ensure your antenna is connected securely to
the TV and move the antenna around the room or close to a
window for the best signal.
The picture is distorted.
• Move the TV away from electrical appliances, cars, and
uorescent lights.
• Ensure all cables are securely attached.
The buttons on the remote aren’t working.
• Ensure you are only pressing one button at a time.
• Point the remote directly at the TV when pressing a button.
• Replace the remote batteries with new ones. See
Replacing the
Batteries.
• If you are using TV, AV, or Component with 480i input, press the
button on the remote to change the screen mode.
The TV has pixels (dots) that are always dark.
• Your HD TV is precision-manufactured using an extremely high
level of technology. However, sometimes pixels may not display
correctly. These types of occurrences are inherent to this type
of product and do not constitute a defective product.
I see “noise” or static on the screen.
• When your TV’s digital capabilities exceed a digital broadcast
signal, the signal is up-converted (improved) to match your TV’s
display capabilities. This up-converting can sometimes cause
irregularities in the image.
• If you are using an antenna, the signal strength of the channel
may be low. Ensure your antenna is connected securely to
the TV and move the antenna around the room or close to a
window for the best signal.
When I change input source, the TV image changes size.
• The TV remembers the viewing mode on each input source. If
the viewing mode on the new input source diers from the one
on the input source you switch from, the dierence may be
noticeable.
• See
Changing the Screen Aspect Ratio.
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