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11
Troubleshooting
Problem Possible Cause
Scale does not turn on.
Open the battery compartment cover and
remove the plastic strip.
Replace the batteries (see page 10).
Make sure batteries are inserted under
the correct polarity as marked on battery
compartment.
Reading is inaccurate.
Place scale on a level surface.
Make sure the screen displays “ ”
before measuring (see Zero / Tare
Function, page 9).
Remove the batteries for 45 seconds, then
replace them to reset the scale.
Display shows “ ”
Item is too heavy. Remove item from
scale to protect its weight sensors. Use a
different scale with a higher weight range.
Display shows “ ”
Turn the scale off and on again. Avoid
moving the scale while measuring.
Display shows “ ”
Battery power is low. Replace the batteries
(see page 10).
If your problem is not listed, please contact Customer Support
(see page 14).
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