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The Problem Solver
Component Cooktop System
30
Questions?
Use this
problem
solver!
PROBLEM POSSIBLE CAUSE
DARK STREAKS •Use a razor scraper and recommended cleaning procedure.
OR SPECKS ON
HALOGEN/RADIANT
COMPONENT
AREAS OF •Marks from aluminum and copper pans as well as mineral deposits
DISCOLORATION from water or food can be removed with Cooktop Cleaning Cream.
ON HALOGEN/
RADIANT SURFACE
COOKTOP
FREQUENT CYCLING •Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF
HALOGEN/RADIANT
SURFACE UNITS
HOT SUGAR •Turn the surface unit to LO, wipe the hot cooktop with several dry
MIXTURES/PLASTIC paper towels. Use a razor scraper held at a 30° angle to the cooktop
MELTED TO THE to scrape the hot spill to a cool area outside the surface unit. Let the
HALOGEN/RADIANT cooktop cool. Clean with Cooktop Cleaning Cream.
SURFACE
CONTROL KNOB •When the knob is at the off (O) position, it must be pushed in before
WILL NOT TURN it can be turned.When the knob is at any other position, it can be
turned without being pushed in.
SPARKING SOUND •Sparking of the igniter is normal. Air currents in the kitchen from
PERSISTS AFTER an open window or a person moving quickly can interrupt the flame,
BURNER LIGHTS causing automatic relight sparking. As the burner warms, the
sparking is less likely to occur. If the sparking persists for a long time,
call for service.
SPARKING SOUND •Be sure the control knobs are in the off (O) position. If the sparking
PERSISTS AFTER sound persists call for service.
BURNER IS OFF
BURNERS DO •Make sure electrical plug is plugged into a live power outlet.
NOT LIGHT
•Gas supply not connected or not turned on.
•Orifice in burner body may be clogged (see the Gas Burner
Component section). Remove the obstruction.
•Burner parts not replaced correctly (see the Gas Burner Component
section).
•Counter unit not properly grounded or polarized. This can affect
spark ignition.
•Soil clogging holes in burner cap. Remove and clean.
•Cooktop burner top not replaced correctly.
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