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Error Message Cause Action
Print Unable ## The machine has a
mechanical problem.
• Press and hold to turn off the
machine, wait a few minutes, and
then turn it on again.
• If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service at:
1-877-BROTHER (1-877-276-8437)
(in USA)
www.brother.ca/support (in Canada)
or to locate a Brother Authorized
Service Center, visit:
http://www.brother-usa.com/service
Received Fax ## An unprinted received fax
is waiting to print on the
correct size paper.
To print the received fax, load the
correct size of paper in the tray indicated
on the LCD. Paper sizes available for
fax printing are Letter, Legal, Folio and
A4.
Replace Toner
The toner cartridge is at
the end of its life. The
machine stops all print
operations.
While memory is
available, faxes are
stored in the memory.
Replace the toner cartridge with a new
one.
Scan Unable
The document is too long
for 2‑sided scanning.
Press . For 2-sided scanning, use
Letter, Legal, or Folio size paper. Other
paper must be within the following size:
Length: 5.8 to 14.0 in. (147.3 to 355.6
mm)
Width: 4.1 to 8.5 in. (105 to 215.9 mm)
Scan Unable ## The machine has a
mechanical problem.
• Press and hold to turn off the
machine, and then turn it on again.
• If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service at:
1-877-BROTHER (1-877-276-8437)
(in USA)
www.brother.ca/support (in Canada)
or to locate a Brother Authorized
Service Center, visit:
http://www.brother-usa.com/service
A
Troubleshooting
45
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