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12
You can often easily eliminate problems that may occur
on your own. Before calling customer service, take into
account the following information.
WARNING
RISK OF ELECTRIC SHOCK
Improper repairs are dangerous. Only an
authorized servicer may perform repairs and
may replace damaged wiring. Unplug the
appliance or switch power off at the service
panel if the appliance needs servicing. Call an
authorized servicer.
Troubleshooting
Before Calling Service
See the Use and Care Manual for troubleshooting
information. Refer to the “Statement of Limited Product
Warranty” on the next page.
To reach a service representative, see the contact
information at the front of the manual. Please be prepared
with the information printed on your product data label
when calling.
Data Label
The data label shows the model and serial number.
Refer to the data plate on the appliance when requesting
service.
The data label ca be found on the front / lower / left of the
downdraft housing.
Bosch
®
Support
To avoid having to search for each piece of information
when calling, you can enter the four items needed in the
spaces below.
Model No.
Serial No.
Date of
Purchase
Customer
Service No.
Keep your invoice or escrow papers for warranty
validation if service is needed.
Service
We realize that you have made a considerable investment
in your kitchen. We are dedicated to supporting you and
your appliance so that you have many years of creative
cooking.
Please don’t hesitate to contact our Customer Support
Department if you have any questions of in the unlikely
event that you Bosch
®
appliance needs service. Our
service team is ready to assist you.
USA 800-944-2904 www.bosch-home.com/us/support
Canada 800-944-2904 www.bosch-home.ca/en/support
Parts and Accessories
Parts, lters, descalers, stainless steel cleaners and more
can be purshased in the Bosch
®
eShop or by phone.
USA www.bosch-home.com/us/store
Canada
Marcone 800-482-6022 or Reliable Parts 800-941-9217
Toubleshooting Tips:
•
If the downdraft stops working, check the power
cord and the connections to the electrical boxes, a
connection may have come loose.
•
If the downdraft unit stops working or the unit
malfunctions, unplug the unit, wait 30 seconds, and
plug it back in to reset.
•
If gas burners click or go out on low when the
downdraft is operating, check that the blower and
ductwork below are properly sealed.
•
If the front cover rattles, slide it left or right. The
tolerance is to allow for heating and simple removal.
•
If an obstruction is placed into the unit, the safety
mechanism will activate. Remove the obstruction and
the unit should reset. If not, lift up on the unit and
release.
DATA LABEL
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