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Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527548) - 2020 - CRC - 4/10/19
CUSTOMER INFORMATION 335
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 335
Customer Assistance Offices . . . . 337
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 337
Online Owner Center . . . . . . . . . . . . . 338
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 338
Roadside Ser vice . . . . . . . . . . . . . . . . . 339
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 340
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 341
Collision Damage Repair . . . . . . . . . 342
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 344
Radio Frequency Statement . . . . . 344
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 345
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 345
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 346
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 346
Event Data Recorders . . . . . . . . . . . . 347
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Infotainment System . . . . . . . . . . . . . 348
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
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