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134
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc
.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Honda Canada Inc.
Honda Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888)-9-HONDA-9
Hours: 8:00 am to 7:30 pm Mon to Fri (EST)
16 PILOT NAVI-31TG78000.book 134 ページ ２０１５年４月２１日 火曜日 午前８時３０分
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service advisor can refer the issue
to the factory so that a solution can be
found. Be patient, the service advisor may
be unfamiliar with your specific issue.
Map Coverage
The system provides maps for the
contiguous United States, Canada, Mexico,
Puerto Rico, US Virgin islands, Cayman
Islands, Bahamas, French Guyana,
Guadeloupe, Martinique, Saint Barthelme,
and Jamaica. The navigation system will not
work in other countries.
Traffic Information
Continuously updated traffic information is
available in major metropolitan areas across
contiguous United States and some cities in
Canada.
• For navi
gation system issues:
2 Troubleshooting P. 126
Or, please contact your dealer.
• For traffic-related issues:
2 Traffic P. 127
• For reporting issues with the database or
places/landmarks:
• Visit
https://my.garmin.com/mapErrors/
report.faces?utm_source=garmin&ut
m_medium=webpage&utm_content=
support&utm_campaign=errorreport
• Or call Garmin OEM support directly at
(855) 607-2536.
Obtaining a Navigation
Update
Honda is cont
inuously updating the
nav
igation system and new software is
usually made available on an annual basis.
For information on navigation updates for
your vehicle, please visit:
• U.S.: www.hondanavi.com
• Canada: www.honda.ca
You can also contact your Honda dealer for
further information regarding the update
program available for your vehicle.
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