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25
Bosch
®
Support
Before Calling Service
See the Use and Care Manual for troubleshooting
information. Refer to the “Statement of Limited Product
Warranty” in the Use and Care Manual.
To reach a service representative, see the contact
information at the front of the manual or in the following
section. Please be prepared with the information printed
on your product data plate prior to calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting
service.
The data plate can be found on the inside of the
appliance.
To avoid having to search for each piece of information
when calling, you can enter the four items needed in the
spaces provided below.
Keep your invoice or escrow papers for warranty
validation if service is needed.
Service
We realize that you have made a considerable
investment in your kitchen. We are dedicated to
supporting you and your appliance so that you have
many years of creative cooking.
Please don’t hesitate to contact our Customer Support
Department if you have any questions or in the unlikely
event that your Bosch® appliance needs service. Our
service team is ready to assist you.
USA
800-944-2904
www.bosch-home.com/us/support
Canada
800-944-2904
www.bosch-home.ca/en/support
Power goes off before the cook
time has elapsed.
▯ If there has been a power interruption, remove the plug from the outlet; wait
10 seconds, then plug the microwave in again. If there was a power outage, the
time indicator in the display will show 00:00.
▯ Reset the clock and any cooking instructions.
▯ Reset the household circuit breaker or replace any blown fuses.
▯ Press the Clear/Off key twice and attempt to re–enter cooking instructions.
▯ Plug a different appliance into the power outlet. If the other appliance will not
operate, have a qualified electrician repair the outlet.
▯ Plug the microwave into a different power outlet.
Food is cooking too slowly. Make sure the oven is on a separate 20 amp circuit line. Operating another appli-
ance on the same circuit can cause a voltage drop. If necessary, move the micro-
wave to its own circuit.
Microwave is sparking, arcing
occurs.
Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
Turntable makes noises or
sticks.
▯ Clean the turntable, roller ring and oven cavity bottom.
▯ Make sure the turntable and roller ring are positioned correctly.
Using the microwave causes TV
or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
LED lights are not working. Please contact Customer Service.
Problem Suggestion
Note: If the oven is set to cook for more than 30 minutes at 100% power level, it will automatically adjust itself to a
80% power level after 30 minutes to avoid overcooking.
Model No.
FD-No.
Date of Purchase
Customer Service O
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