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42
KENMORE CONNECT™ SYSTEM
Kenmore Connect™ (On some models)
Should you experience any problems with your
refrigerator, it has the capability of transmitting data
via your telephone to the Kenmore Connect™ Team.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the data
transmitted from your machine and uses it to analyze the
issue, providing a fast ective diagnosis.
If you experience problems with your refrigerator, call
1-800-4MY-HOME (1-800-469-4663). Only use the
Kenmore Connect™ feature when instructed to do so by
the Kenmore Connect™ Team agent. The transmission
sounds that you will hear are normal and sound similar to
a fax machine.
Kenmore Connect™ cannot be activated unless your
refrigerator is connected to power. If your refrigerator
is unable to turn on, then troubleshooting must be done
without using Kenmore Connect™.
Using Kenmore Connect™
First, call 1-800-4MY-HOME (1-800-469-4663). If the
associated with your refrigerator, you will be quickly
relayed to a Kenmore Connect™ team agent. Only use
the Kenmore Connect™ feature when instructed to do so
by the Kenmore Connect™ Team agent.
1. Lock the display. To lock the display, press and hold
the Control Lock button for three seconds. (If the
deactivate the lock and then reactivate it.)
3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
4. Press and hold the Freezer Temp button for three
seconds while continuing to hold your phone to the
speaker.
5. After you hear three beeps, release the Freezer Temp
button.
6. Keep the phone in place until the tone transmission has
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
NOTE:
- For best results, do not move the phone while the tones
are being transmitted.
- If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
2. Open the right refrigerator door.
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