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18
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overll dispenser. Overlling causes immediate dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser
at the end of the cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used in
dispenser.
Use only liquid chlorine bleach in the bleach dispenser.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer’s instructions to avoid damage
to your items.
Error Code Appears in Display
PF (power failure) Power failure occured while dryer is
running.
Touch START to continue the cycle, or touch POWER to clear the
display
OL (overloaded) appears
in display
Load too large. If an overload is detected, the washer will drain any water and
detergent in the washer. Remove several items and add HE
detergent. Close lid and press START/PAUSE.
Ofb (off balance load)
appears in display
Load not balanced. The washer is
running a load-balance correction
routine.
Allow the washer to continue. If the dial is ashing and the
washer has stopped, redistribute the load, close the lid, and
press START/PAUSE.
LF (too long to ll)
appears in display
Washer taking too long to ll. Drain
extends more than 4.5" (114 mm) into
standpipe.
Check plumbing for correct drain hose installation. Use drain
hose form and attach securely to drainpipe or tub. Do not tape
over drain opening. See Installation Instructions.
drn (drain pump system
problem - long drain)
appears in display
Washer taking too long to drain
water. Drain extends more than
4.5" (114 mm) into standpipe.
Check plumbing for correct drain hose installation. Use drain
hose form and attach securely to drainpipe or tub. Do not tape
over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above
the oor. Remove any clogs from drain hose. See Installation
Instructions.
HC (hot and cold hoses
reversed) appears in
display
Hot and cold inlet hoses have been
installed incorrectly.
This code will appear at the end of the wash cycle to indicate
that cold water hose is connected to the hot water inlet and hot
water hose is connected to the cold water inlet.
Sud (excess suds)
appears in display
Excessive suds in washer. Washer is
running a suds reduction routine.
Allow the washer to continue. Use only HE detergent. Always
measure detergent, and base detergent quantity on load
size. Follow detergent manufacturer’s instructions. If the dial
is ashing, reselect your desired cycle using a cold wash
temperature, and press START/PAUSE. Do not add detergent.
LdL (lid lock will not
lock or lid lock failure)
appears in display
An item in the load may be keeping
the lid from locking.
Check for items directly under the lid.
lid (Lid opened) appears
in display
Washer lid left open. Close the lid to clear the display. If the lid is left open for more
than 10 minutes, the cycle will reset and water in the washer
will drain.
LdU (Lid cannot unlock)
appears in display
Objects on washer lid prevent it from
unlocking.
Remove objects, such as a basket of laundry, from the top of the
washer.
F## code (F-type error
code) appears in display
System error code. Press START/PAUSE once to clear the code. Then press
START/PAUSE again to restart washer. If code appears again,
call for service.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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